Abstract
There are high hopes for smart home technology to deliver Home Energy Management (HEM) solutions, including through smart thermostats, plugs, lights, switches, and appliances. However, adoption of these technologies is lagging behind expectations. Moreover, it is unclear how energy management features in the smart home consumer adoption process. We know there is technical potential for the smart home to support energy management, but we know little about the degree to which energy benefits interest consumers and motivate them to adopt smart home technologies relative to non-energy benefits such as security, comfort, and convenience, which could have implications for increasing rather than decreasing energy consumption. To that point, we know little about whether and how the energy management functionalities of smart home products are actually used by adopters. The present research investigated consumers’ knowledge of, attitudes toward, and experiences with smart home technologies that have energy management functionalities (smart HEMS), in order to assess barriers to adoption and to achieving purported energy benefits. Specifically, we studied shoppers at smart home retailers to gauge their existing awareness of and attitudes toward smart HEMS, and we analyzed Amazon customer reviews of smart HEMS to better understand early adopters’ motivations and experiences. Results revealed challenges to achieving energy benefits with existing products and marketing strategies, and implications for shaping the future of these technologies to achieve energy demand reductions and load shifting capabilities at scale for the smart home and smart grid of the future.
Similar content being viewed by others
References
Aarish C., Jones M. (2016). Smart Thermostats and the Triple Bottom Line: People, Planet, and Profits. Proc. of the 2016 ACEEE Summer Study on Energy Efficiency in Buildings, Pacific Grove, CA. Retrieved from http://aceee.org/files/proceedings/2016/data/papers/6_953.pdf. Accessed 8 June 2018.
Acker, B., Duarte, C., & Van Den Wymelenberg, K. (2012). Office space plug load profiles and energy saving interventions. Proc. of the 2012 ACEEE Summer Study on Energy Efficiency in Buildings, Pacific Grove, CA.
Allen, D., Janda, K. (2006). The Effects of Household Characteristics and Energy Use Consciousness on the Effectiveness of Real-Time Energy Use Feedback: A Pilot Study. In 2006 ACEEE Summer Study on Energy Efficiency in Buildings. 1–12.
Americans don’t totally ‘get’ smart home. (2015, September 10). Retrieved from http://www.hbsdealer.com/article/survey-americans-dont-totally-get-smart-home.
Apex Analytics and Energy Trust of Oregon (APEX) (2016). Smart Thermostat Pilot Evaluation. Public report. Retrieved from http://assets.energytrust.org/api/assets/reports/Smart_Thermostat_Pilot_Evaluation-Final_wSR.pdf. Accessed 8 June 2018.
Assembly Bill 793. (2015). Chapter 589. California State.
Balta-Ozkan, N., Davidson, R., Bicket, M., & Whitmarsh, L. (2013). Social barriers to the adoption of smart homes. Energy Policy, 63, 363–374.
BEIS & Ofgem (2016). A smart, flexible energy system: A call for evidence. Retrieved from https://www.ofgem.gov.uk/ofgem-publications/108609.
Cadmus Group and The Electric and Gas Program Administrators of Massachusetts (2012). Wi-Fi Programmable Controllable Thermostat Pilot Program Evaluation. Public report. Retrieved from http://ma-eeac.org/wordpress/wpcontent/uploads/Wi-Fi-Programmable-Controllable-Thermostat-Pilot-Program-Evaluation_Part-of-the-Massachusetts-2011-Residential-Retrofit-Low-Income-Program-Area-Study.pdf. Accessed 8 June 2018.
Chamberlain Group, Inc. (2016). Chamberlain executive to reveal further connected-home insights at loT world this week. Retrieved from http://www.prnewswire.com/news-releases/parks-associates-research-reveals-the-connected-garage-door-is-most-frequently-used-smart-home-device-300266141.html.
Chua, K. J., & Chou, S. K. (2010). Evaluating the performance of shading devices and glazing types to promote energy efficiency of residential buildings. Building Simulation, 3(3), 181–194.
Coldwell Banker, & CNET. (2015). Americans ready for the smart home: Results of the Coldwell Banker and CNET smart home survey. Retrieved from https://www.coldwellbanker.com/content/pdfs/survey_final.pdf.
Daws, R. (2016). Research: Nest reveals consumer feelings about IoT. Retrieved from http://www.iottechnews.com/news/2016/may/04/research-nest-reveals-consumer-feelings-about-iot/.
Ford, R., Pritoni, M., Sanguinetti, A., & Karlin, B. (2017). Categories and functionality of smart home technology for energy management. Building and Environment, 123, 543–554.
Garg, V., & Bansal, N. K. (2000). Smart occupancy sensors to reduce energy consumption. Energy and Buildings, 32(1), 81–87.
Guo, X., Tiller, D. K., Henze, G. P., & Waters, C. E. (2010). The performance of occupancy-based lighting control systems: A review. Lighting Research & Technology, 42(4), 415–431.
Hargreaves, T., Hauxwell-Baldwin, R., Coleman, M., Wilson, C., Stankovic, L., Stankovic, V., Murray, D., Liao, J., Kane, T., Firth, S.K., & Hassan, T.M. (2015). Smart homes, control and energy management: How do smart home technologies influence control over energy use and domestic life? Proc. of the 2015 ECEEE Summer Study on Energy Efficiency in Buildings, Hyeres, France.
Hargreaves, T., Wilson, C., & Hauxwell-Baldwin, R. (2017). Learning to live in a smart home. Building Research & Information, 1–13. https://doi.org/10.1080/09613218.2017.1286882.
Honeywell. (2015). More than Two-Thirds of Americans Don't feel Totally Safe in their own Homes, According to Honeywell Survey [Press release]. Retrieved from https://honeywell.com/News/Pages/More-Than-Two-Thirds-Of-Americans-Dont-Feel-Totally-Safe-In-Their-Own-Homes-According-To-Honeywell-S.aspx.
Icontrol Networks. (2015). 2015 State of the Smart Home Report. Retrieved from http://www.icontrol.com/wp-content/uploads/2015/06/Smart_Home_Report_2015.pdf
Karlin, B., Ford, R., Sanguinetti, A., Squiers, C., Gannon, J., Rajukumar, M., & Donnelly, K. A. (2015). Characterization and potential of home energy management (HEM) technology. San Francisco: Pacific Gas and Electric.
Lieb, N., Dimetrosky S., Rubado D. (2016). Thriller in Asilomar: Battle of the Smart Thermostats. Proc. of the 2016 ACEEE Summer Study on Energy Efficiency in Buildings, Pacific Grove, CA. Retrieved from http://aceee.org/files/proceedings/2016/data/papers/2_420.pdf. Accessed 8 June 2018.
Martinez, M. S., Geltz, C. R. (2005). Utilizing a pre-attentive technology for modifying customer energy usage. In Proceedings, European Council for an Energy-Efficient Economy. Retrieved from http://www.eceee.org/library/conference_proceedings/eceee_Summer_Studies/2005c/Panel_7/7257martinez.
Matsukawa, I. (2004). The effects of information on residential demand for electricity. Energy Journal, 25(1), 1–17.
McKinsey & Company (2018). There’s no place like [a connected] home. Retrieved from https://www.mckinsey.com/spContent/connected_homes/index.html.
Mennicken, S., & Huang, E. M. (2012). Hacking the natural habitat: an in-the-wild study of smart homes, their development, and the people who live in them. In International Conference on Pervasive Computing (pp. 143-160). Springer Berlin Heidelberg.
Mountain, D. C. (2007). Real-time feedback and residential electricity consumption: British Columbia and Newfoundland and Labrador pilots. Mountain Economic Consulting and Associates Inc.
Navigant Research Group. (2012). In-home displays, networked hem systems, standalone HEM systems, web portals, and paper bill HEM reports: Global market analysis and forecasts. Retrieved from http://www.navigantresearch.com/research/home-energy-management.
Nest (2014). Rush hour rewards and seasonal savings turn one. Retrieved from https://nest.com/blog/2014/05/15/rush-hour-rewards-and-seasonal-savings-turn-one/. Accessed 8 June 2018.
NVEnergy (2013). NVEnergy M&V Report: 2013 Energy Education Program. Public Report. Retrieved from http://pucweb1.state.nv.us/PDF/AxImages/DOCKETS_2010_THRU_PRESENT/2014-7/39345.pdf. Accessed 8 June 2018.
Opower (2014). Results: Cost-effective energy savings: Consistent and sustained savings across all geographies. Retrieved from http://www.opower.com/results.
Paetz, A. G., Dütschke, E., & Fichtner, W. (2012). Smart homes as a means to sustainable energy consumption: A study of consumer perceptions. Journal of Consumer Policy, 35(1), 23–41.
Parker, D. S., Hoak, D., & Cummings, J. (2008). Pilot evaluation of energy savings from residential energy demand feedback devices. Solar Energy, 1–13.
Rogers, E. M. (2003). Diffusion of innovations. New York: Free Press.
Sastry, C., Pratt, R. G., Srivastava, V., & Li, S. (2010). Use of residential smart appliances for peak-load shifting and spinning reserves cost/benefit analysis (No. PNNL-20110). Richland: Pacific Northwest National Laboratory (PNNL).
Shelton Group. (2015). What utility customers want: The foundation for future utility-customer relationships. Retrieved from https://storage.googleapis.com/shelton-group/Content%20Library/SmartHomeStrategiesForUtilities_SpecialReportEnergyPulse2015.pdf.
Sipe, B., & Castor, S. (2009). The net impact of home energy feedback devices. In 2009 Energy Program Evaluation Conference, Portland. Retrieved from http://energytrust.org/library/reports/Home_Energy_Monitors.pdf.
Southern California Edison (2012a). Demand response potential of residential appliances: Refrigerator (LG) (Report No. DR12SCE1.08). Retrieved from http://www.etcc-ca.com/reports/dr-potential-residential- appliances-refrigerator-lg.
Southern California Edison (2012b). Demand response potential of residential appliances: Dishwasher A (Report No. DR10SCE1.16.03). Retrieved from http://www.etcc-ca.com/reports/demand-response-potential-residential-appliances- dishwasher.
The Harris Poll. (2015). Consumers beginning to embrace smart home technology – even if they don’t know it yet. Retrieved from http://www.theharrispoll.com/business/Consumers-Embrace-Smart-Home-Technology.html.
Tsukayama, H. (2016). Why smart homes are still so dumb. Retrieved from https://www.washingtonpost.com/news/the-switch/wp/2016/06/06/why-smart-homes-are-still-so-dumb/.
Ueno, T., Inada, R., Saeki, O., & Tsuji, K. (2006). Effectiveness of an energy-consumption information system for residential buildings. Applied Energy, 83, 868–883.
Walmart. Home Automation. (2016). Retrieved from http://www.walmart.com/cp/Your-Life.-Connected-Home-Automation/1155673.
Williams, E. D., Matthews, H. S. (2007). Scoping the potential of monitoring and control technologies to reduce energy use in homes. Paper presented at the 2007 IEEE International Symposium on Electronics and the Environment. 239–244.
Wood, G., & Newborough, M. (2003). Dynamic energy-consumption indicators for domestic appliances: Environment, behavior and design. Energy and Buildings, 35, 821–841.
Acknowledgements
We are also immensely grateful to our two retail partners who supported field research at their stores.
Funding
This research was funded by Pacific Gas & Electric, Emerging Technologies Project Number: ET15PGE8851.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Conflict of interest
Pacific Gas & Electric funded SEE Change Institute to conduct this research with the goal of informing the role of the utility in home energy management technology. Co-author Beth Karlin is CEO of SEE Change Institute; the lead author and all other co-authors were employed by SEE Change Institute while conducting the research. SEE Change Institute has had and continues to pursue other consulting contracts with Pacific Gas & Electric.
Rights and permissions
About this article
Cite this article
Sanguinetti, A., Karlin, B., Ford, R. et al. What’s energy management got to do with it? Exploring the role of energy management in the smart home adoption process. Energy Efficiency 11, 1897–1911 (2018). https://doi.org/10.1007/s12053-018-9689-6
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s12053-018-9689-6