Abstract
Patients are at high risk for adverse events after discharge from a hospital admission. As a critical and often time-consuming aspect of care for hospitalized patients, the purpose of this study was to describe the physician time, events and workflow in performing a patient discharge. On General Internal Medicine (GIM) wards at two academic medical centers in Toronto, a time-motion study was performed on 11 residents and 2 medical students performing 32 patient discharges. Using a paper data collection tool, a research associate aimed to capture the distribution of activities and the nature and frequency of workflow interruptions during patient discharges from the perspective of resident and medical student housestaff. Thirty-two GIM patient discharges by the 13 housestaff were observed over a period of 116 h. Discharges required 69.2 ± 41.2 min of housestaff-dedicated time to complete, but spanned over a mean 3.7 h from start to finish. On average, 32.8 min (47.3%) of time spent on discharges was dedicated to documentation activities; 13.5 min (19.6%) to direct patient communication; 10.8 min (15.6%) to communication with other clinicians and providers; 6.5 min (9.4%) to arranging outpatient care; 5.7 min (8.2%) to time in transit and waiting. For each discharge, housestaff were interrupted a mean of 5.5 times and switched tasks 8.7 times. During the discharge process, housestaff mainly dedicated themselves to documentation activities and focused minimally on direct patient communication. Clinicians were also found to experience several workflow inefficiencies and interruptions. The present study can be used to identify opportunities to improve and further focus efforts in characterizing this dynamic process.
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Acknowledgements
The authors thank Asma Ashraf, BEng, University of Toronto and Mariam Mikhail, BEng, University of Toronto for their contributions of the process map of Fig. 2. Permission has been obtained from all persons named in the acknowledgements.
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RW conceived and designed the study. AS, VL, LLS, PW, CS, and RW refined the discharge activity list and study strategies. AS performed observations and initial analyses and prepared the initial draft. All authors discussed the findings, commented on and revised the manuscript.
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This study was approved by the Research Ethics Board of the University Health Network.
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Written informed consent was obtained from all clinician and patient participants.
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This research received no specific grant from any funding agency in the public, commercial or not-for-profit sectors.
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The dataset—while not made available to any clinical data repository—can be requested through contact with the corresponding author.
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Sharma, A., Lo, V., Lapointe-Shaw, L. et al. A time-motion study of residents and medical students performing patient discharges from general internal medicine wards: a disjointed, interrupted process. Intern Emerg Med 12, 789–798 (2017). https://doi.org/10.1007/s11739-017-1654-4
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DOI: https://doi.org/10.1007/s11739-017-1654-4