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How does the interview change the importance of résumé information in acceptance decisions? An experimental study in the hotel industry

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Abstract

The present study examines the effects of résumé information and interview conditions on postinterview acceptance decisions in a laboratory selection setting of the hotel industry. Data from 229 responses by undergraduate students majoring in hospitality management in Taipei indicated that résumé-based cognitive abilities (CAs) were positively related to applicant’s chance of being accepted after the interview. Furthermore, the effect of résumé-based interpersonal abilities (IAs) was stronger for female applicants in the interview than their male counterparts. The effect of CAs was also stronger when applicants used excuse rather than justification as defense tactics during interviews.

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Authors and Affiliations

  1. Department of Restaurant, Hotel and Institutional Management, Fu Jen Catholic University, 510, Chung Cheng Rd., Hsinchuang, New Taipei City, 24205, Taiwan

    Che-Jen Su

  2. Canisius College, Buffalo, NY, USA

    Nicolas G. A. Lorgnier

  3. Department of Business Administration, National Taiwan University of Science and Technology, Taipei City, Taiwan

    Jin-Hsing Yang

  4. School of Business, Hanyang University, Seoul, Korea

    Seung Hee Oh

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  1. Che-Jen Su
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  2. Nicolas G. A. Lorgnier
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  3. Jin-Hsing Yang
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  4. Seung Hee Oh
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Correspondence to Che-Jen Su.

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Su, CJ., Lorgnier, N.G.A., Yang, JH. et al. How does the interview change the importance of résumé information in acceptance decisions? An experimental study in the hotel industry. Serv Bus 9, 711–732 (2015). https://doi.org/10.1007/s11628-014-0253-y

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