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When and how Workplace Social Support Improves Family Performance

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Abstract

This research investigates the simple and conditional indirect effects of emotional and instrumental family related social support from coworkers on relationship and task family performance. Work to family enrichment is incorporated as mediator and family role salience as the conditional moderator. Primary data were collected through the Likert type of survey questionnaire from the employees working in banking sector of Pakistan (N = 401). It was found that emotional and instrumental family related social support from coworkers have significant effect on relationship and task family performance. Further, the effect of emotional support were more on relationship and the effect of instrumental were more on task family performance. Work to family enrichment was found as mediator in the relationship between social support types and family performance types. Family role salience was found as the conditional moderator in the indirect relationship between both types of social support and both types of family performance. This study will help managerial practitioners and researchers to understand the direct and conditional indirect effects of two specific types of social support (i.e., emotional and instrumental) on two specific types of family performance (i.e., relationship and task).

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Notes

  1. According to Saunders et al. (2011), at 95% level of certainty, the sample size of 384 is calculated as the representative of the total population of more than 10,000,000. So our sample size of 401 can be considered as the representative of total population of employees working in banking sector of Pakistan, generalizable at 95% level of certainty. The convenient sampling has been employed in work family studies as well (Allen 2001; Baral and Bhargava 2010). On average, there were around 5 to 10 employees working in each branch, mainly, divided into the operations and credit sections. However, we collected data form 4 to 5 employees form different branches, in order to give adequate representation to all commercial banks and to get data form only those employees who showed their proper intentions to participate in the survey. As banking sector employees usually have very busy schedule, therefore, we did not assert anyone to participate in the survey at any cost. We, personally visited the banks and distributed the survey questionnaire among employees. Further, we also made sure to discuss with respondents regarding any issue in the understanding of questions of the survey. However, our interference in seeking response was minimum.

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Authors and Affiliations

  1. Shah Abdul Latif University, Khairpur Mir’s, Pakistan

    Aneel Kumar

  2. Department of Business Administration, Sukkur Institute of Business Administration, Sukkur, Pakistan

    Khalil Ahmed Channa & Niaz Ahmed Bhutto

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  1. Aneel Kumar
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  2. Khalil Ahmed Channa
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  3. Niaz Ahmed Bhutto
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Correspondence to Aneel Kumar.

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Kumar, A., Channa, K.A. & Bhutto, N.A. When and how Workplace Social Support Improves Family Performance. Applied Research Quality Life 14, 1183–1204 (2019). https://doi.org/10.1007/s11482-018-9647-7

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