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Organizational noncompliance: an interdisciplinary review of social and organizational factors

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Abstract

Noncompliance -- a critical aspect of organizational life -- fits into the core of many social science disciplines. However, to date, the diverse knowledge on the subject has not been integrated. This article provides a systematic review of existing interdisciplinary scholarship on social and organizational factors of noncompliance. Using a grounded theory approach, we elaborate a generic conceptual framework that includes a basic classification scheme to better understand the opportunity factors that make this behavior possible and a six-cell typology to capture the essential features of the motivations for noncompliance within organizations. The two main components of the opportunity structure can be classified as organizational-structural factors and regulator-related factors. Considering the motivation of noncompliant actors, the study presents three major perspective categories: utilitarian, normative, and relational approaches. The other critical dimension along which most studies explain noncompliance is the rule systems with which actors can be noncompliant. There are internal rules -- policies and procedures developed internally by an organization, and external rules -- general laws and regulations mandated by external governing authorities.

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Availability of data and material

The data supporting the findings of this study are available from the corresponding author [David Jancsics] on request.

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MAXQDA software was used to analyze the data.

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Funding

This study received funding ($10,000) from the San Diego State University Grants Program.

Author information

Authors and Affiliations

  1. School of Public Affairs, San Diego State University, San Diego, California, USA

    David Jancsics, Salvador Espinosa & Jonathan Carlos

Authors
  1. David Jancsics
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  2. Salvador Espinosa
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  3. Jonathan Carlos
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Contributions

The authors confirm contribution to the paper as follows: Study conception and design: David Jancsics and Salvador Espinosa. Data collection: Jonathan Carlos. Analysis and interpretation of results: David Jancsics, Salvador Espinosa, and Jonathan Carlos. Draft manuscript preparation: David Jancsics, Salvador Espinosa, and Jonathan Carlos. All authors reviewed the results and approved the final version of the manuscript.

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Correspondence to David Jancsics.

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Jancsics, D., Espinosa, S. & Carlos, J. Organizational noncompliance: an interdisciplinary review of social and organizational factors. Manag Rev Q 73, 1273–1301 (2023). https://doi.org/10.1007/s11301-022-00274-9

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  • DOI: https://doi.org/10.1007/s11301-022-00274-9

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