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Identifying Factors of Employee Satisfaction: A Case Study of Chinese Resource-Based State-Owned Enterprises

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Abstract

This paper constructed an accurate employee satisfaction factors model for measuring employee satisfaction. An employee satisfaction scale with 30 indicators is designed and tested in Chinese Resource-based State-owned Enterprises. Satisfaction surveys are administered and first-hand data of 3,029 respondents are obtained from 27 units. Exploratory factor analysis is used for extracting four employee satisfaction factors from final 29 satisfaction indicators. The four factors are attributed to the culture, job, management, and welfare of the enterprises. Job positions and education level are found to have significant impacts affecting employee satisfaction. Influences of the four factors are discussed with suggestions made to the management. In future research, the relationship between satisfaction, stress, and performance needs further exploration, in addition to the influence of employee stress and factors from other fields.

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Notes

  1. Chinese Resource-based State-owned Enterprises are referred to as Chinese Resource-based SOEs.

  2. Some respondents did not fill out their personal information, resulting in some incomplete information.

  3. The average of 29 employee satisfaction indicators.

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Authors and Affiliations

  1. Department of Management Sciences, City University of Hong Kong, Hong Kong, Hong Kong

    Geoffrey Kwok Fai Tso, Fangtao Liu & Jin Li

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  1. Geoffrey Kwok Fai Tso
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  2. Fangtao Liu
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  3. Jin Li
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Correspondence to Fangtao Liu.

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Tso, G.K.F., Liu, F. & Li, J. Identifying Factors of Employee Satisfaction: A Case Study of Chinese Resource-Based State-Owned Enterprises. Soc Indic Res 123, 567–583 (2015). https://doi.org/10.1007/s11205-014-0750-3

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