Skip to main content
SpringerLink
Log in

The Effect of Consumer Perceptions of the Ethics of Retailers on Purchase Behavior and Word-of-Mouth: The Moderating Role of Ethical Beliefs

  • Original Paper
  • Published:
Journal of Business Ethics Aims and scope Submit manuscript

Abstract

This paper explores how consumers perceive retailer ethics. Based on a review of the marketing and consumer research literature, we conceptualize consumer perceptions of the ethics of retailers (CPER) as a multidimensional construct and propose that its effects on consumer purchase behavior and word-of-mouth communication are more salient when consumers have strong rather than weak ethical beliefs. The model was validated using a random sample of 399 respondents in a collectivist society. The results of structural equation modeling confirmed that CPER is a second-order construct comprising product fairness, price fairness, non-deception, fair trade, and green products. CPER positively predicted consumer purchase behavior and word-of-mouth communication. Moreover, ethical beliefs moderated the positive relationship between CPER and the word-of-mouth communication of consumers with strong ethical beliefs but did not moderate the relationship between CPER and purchase behavior. The implications of the findings are discussed.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4

Similar content being viewed by others

References

  • Agag, G., El-masry, A., Alharbi, N. S., & Ahmed Almamy, A. (2016). Development and validation of an instrument to measure online retailing ethics: Consumers’ perspective. Internet Research, 26(5), 1158–1180.

    Google Scholar 

  • Ajzen, I., & Fishbein, M. (2005). The influence of attitudes on behavior. In D. Albarracín, B. T. Johnson, & M. P. Zanna (Eds.), The handbook of attitudes (pp. 173–221). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

    Google Scholar 

  • Alibaba. (2018). The future of retail is happening right now in China. March 31 2018.

  • Al-Khatib, J. A., Vitell, S. J., & Rawwas, M. Y. (1997). Consumer ethics: A cross-cultural investigation. European Journal of Marketing, 31(11/12), 750–767.

    Google Scholar 

  • Armstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14, 396–402.

    Google Scholar 

  • Azam, A., & Qiang, F. (2014). Online consumer behavior: Extension of decomposed theory of planned behavior with consumers’ perception of online retailing ethics. International Journal of Electronic Business, 11(3), 199–219.

    Google Scholar 

  • Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing, 69(4), 133–152.

    Google Scholar 

  • Bagozzi, R. (2000). The poverty of economic explanations of consumption and an action theory alternative. Managerial and Decision Economics, 21, 95–109.

    Google Scholar 

  • Bedi, A., Alpaslan, C. M., & Green, S. (2016). A meta-analytic review of ethical leadership outcomes and moderators. Journal of Business Ethics, 139(3), 517–536.

    Google Scholar 

  • Biron, M. (2010). Negative reciprocity and the association between perceived organizational ethical values and organizational deviance. Human Relations, 63(6), 875–897.

    Google Scholar 

  • Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.

    Google Scholar 

  • Brislin, R. W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185–216.

    Google Scholar 

  • Brown, T. J., Barry, T. E., Dacin, P. A., & Gunst, R. F. (2005). Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context. Journal of the Academy of Marketing Science, 33(2), 123–138.

    Google Scholar 

  • Brown, S. (2010). Eco fashion. London: Laurence King.

    Google Scholar 

  • Brunk, K. H. (2010). Exploring origins of ethical company/brand perceptions: A consumer perspective of corporate ethics. Journal of Business Research, 63(3), 255–262.

    Google Scholar 

  • Carrigan, M., & Attalla, A. (2001). The myth of the ethical consumer - do ethics matter in purchase behavior? Journal of Consumer Marketing, 18(7), 560–578.

    Google Scholar 

  • Carrington, M. J., Neville, G. A., & Whitwell, G. J. (2014). Lost in translation: Exploring the ethical consumer intention-behavior gap. Journal of Business Research, 67, 2759–2767.

    Google Scholar 

  • Carvalho, S. W., Sen, S., de Oliveira Mota, M., & de Lima, R. C. (2010). Consumer reactions to CSR: A Brazilian perspective. Journal of Business Ethics, 91, 291–310.

    Google Scholar 

  • Cerny, C. A., & Kaiser, H. F. (1977). A study of a measure of sampling adequacy for factor analytic correlation matrices. Multivariate Behavioral Research, 12(1), 43–47.

    Google Scholar 

  • Chan, A., Wong, S., & Leung, P. (1998). Ethical beliefs of Chinese consumers in Hong Kong. Journal of Business Ethics, 17(11), 1163–1170.

    Google Scholar 

  • Cheung, M. F. Y., & To, W. M. (2016). Service co-creation in social media: An extension of the theory of planned behavior. Computers in Human Behavior, 65, 260–266.

    Google Scholar 

  • Cheung, M. F. Y., & To, W. M. (2012). How does customer motivational orientation affect satisfaction? Journal of Financial Services Marketing, 17(2), 135–147.

    Google Scholar 

  • Chonko, L. B., & Hunt, S. D. (2018). Reflections on ethical issues in marketing management: An empirical examination. Journal of Global Scholars of Marketing Science, 28(1), 86–95.

    Google Scholar 

  • CNN. (2014). World’s 12 best shopping cities. CNN.com. Retrieved from https://edition.cnn.com/2013/11/18/travel/worlds-best-shopping-cities/.

  • Crane, A. (2005). Meeting the ethical gaze: Challenges for orienting to the ethical market. In R. Harrison., T. Newholm, T. & D. Shaw (Eds.), The ethical consumer (pp. 219–232). London, UK: Sage Publications.

  • De Pelsmacker, P., Driessen, L., & Rayp, G. (2005a). Do consumers care about ethics? Willingness to pay for fair-trade coffee. Journal of Consumer Affairs, 39(2), 361–383.

    Google Scholar 

  • De Pelsmacker, P., Janssens, W., & Mielants, C. (2005b). Consumer values and fair-trade beliefs, attitudes and buying behaviour. International Review on Public and Non-Profit Marketing, 2(2), 50–69.

    Google Scholar 

  • Devinney, T. M., Auger, P., & Eckhardt, G. M. (2010). The myth of the ethical consumer (Hardback with DVD). Cambridge, UK: Cambridge University Press.

    Google Scholar 

  • Devinney, T. M., Auger, P., Eckhardt, G., & Birtchnell, T. (2006). The other CSR: Consumer social responsibility. Standard Social Innovation Review, 4(3), 30–37.

    Google Scholar 

  • Diallo, M. F., & Lambey-checchin, C. (2017). Consumers’ perceptions of retail business ethics and loyalty to the retailer: The moderating role of social discount practices. Journal of Business Ethics, 141(3), 435–449.

    Google Scholar 

  • Du, S., Bhattacharya, C. B., & Sankar, S. (2011). Corporate social responsibility and competitive advantage: Overcoming the trust barrier. Management Science, 57(9), 1528–1545.

    Google Scholar 

  • Ergeneli, A., & Arikan, S. (2002). Gender differences in ethical perceptions of salespeople: An empirical examination in Turkey. Journal of Business Ethics, 40(3), 247–260.

    Google Scholar 

  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.

    Google Scholar 

  • Forsythe, S., Liu, C., Shannon, D., & Gardner, L. C. (2006). Development of a scale to measure the perceived benefits and risks of online shopping. Journal of Interactive Marketing, 20(2), 55–75.

    Google Scholar 

  • Gan, C., Wee, H. Y., Ozanne, L., & Kao, T. H. (2008). Consumers’ purchasing behavior towards green products in New Zealand. Innovative Marketing, 4(1), 93–102.

    Google Scholar 

  • Gundlach, G., & Murphy, P. (1993). Ethical and legal foundations of relational marketing exchanges. Journal of Marketing, 57, 35–46.

    Google Scholar 

  • Hair, J. F., Jr., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis. Upper Saddle River. NJ: Pearson.

    Google Scholar 

  • Harrison-Walker, L. J. (2001). The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents. Journal of Service Research, 4(1), 60–75.

    Google Scholar 

  • Hendriana, E., Mayasari, A. P., & Gunadi, W. (2013). Why do college students buy counterfeit movies? International Journal of e-Education, e-Business, e-Management and e-Learning, 3(1), 62–67.

    Google Scholar 

  • Hong Kong Census and Statistics Department. (2019). Total retail sales. Hong Kong Census and Statistics Department, Hong Kong SAR, China. Retrieved from https://www.censtatd.gov.hk/hkstat/sub/sp320.jsp?tableID=089&ID=0&productType=8.

  • Jacobsen, S. (2018). Why did I buy this? Journal of Research in Interactive Marketing, 12(3), 370–395.

    Google Scholar 

  • Kolk, A., Hong, P., & Van Dolen, W. (2010). Corporate social responsibility in China: An analysis of domestic and foreign retailers’ sustainability dimensions. Business Strategy and the Environment, 19(5), 289–303.

    Google Scholar 

  • Kumar, P. (2014). Greening retail: An Indian experience. International Journal of Retail & Distribution Management, 42(7), 613–625.

    Google Scholar 

  • Kumar, P., & Mokhtar, S. S. M. (2016). Ethical marketing practices viewed through consumer spectacles. Market/Tržište, 28(1), 29–45.

    Google Scholar 

  • Kurt, G., & Hacioglu, G. (2010). Ethics as a customer perceived value driver in the context of online retailing. African Journal of Business Management, 4(5), 672–677.

    Google Scholar 

  • Lai, L. S. L., & To, W. M. (2012). Internet diffusion in China: Economic and social implications. IT Professional, 6(14), 16–21.

    Google Scholar 

  • Lee, J. S., Hsu, L. T., Han, H., & Kim, Y. (2010). Understanding how consumers view green hotels: How a hotel’s green image can influence behavioural intentions. Journal of Sustainable Tourism, 18(7), 901–914.

    Google Scholar 

  • Leonidou, L., Leonidou, L. C., & Casova, O. (2013). Cultural drivers and trust outcomes of consumer perceptions of organizational unethical marketing behavior. European Journal of Marketing, 47(3/4), 525–556.

    Google Scholar 

  • Li, Y., Xu, J., Tu, Y., & Lu, X. (2014). Ethical leadership and subordinates’ occupational well-being: A multi-level examination in China. Social Indicators Research, 116(3), 823–842.

    Google Scholar 

  • Limbu, Y. B., Wolf, M., & Lunsford, D. (2011). Consumers’ perceptions of online ethics and its effects on satisfaction and loyalty. Journal of Research and Interactive Marketing, 5(1), 71–89.

    Google Scholar 

  • Limbu, Y. B., Wolf, M., & Lunsford, D. (2012). Perceived ethics of online retailers and consumer behavioral intentions. Journal of Research in Interactive Marketing, 6(2), 133–154.

    Google Scholar 

  • Lu, L. C., Chang, H. H., & Yu, S. T. (2013). Online shoppers’ perceptions of e-retailers’ ethics, cultural orientation, and loyalty: An exploratory study in Taiwan. Internet Research, 23(1), 47–68.

    Google Scholar 

  • Lu, L. C., & Lu, C. T. (2010). Moral philosophy, materialism, and consumer ethics: An exploratory study in Indonesia. Journal of Business Ethics, 94(2), 193–210.

    Google Scholar 

  • Malhotra, N. K., Kim, S. S., & Patil, A. (2006). Common method variance in IS research: A comparison of alternative approaches and a reanalysis of past research. Management Science, 52(12), 1865–1883.

    Google Scholar 

  • McClaren, N. M. (2000). Ethics in personal selling and sales management: A review of the literature on empirical findings and conceptual foundations. Journal of Business Ethics, 27(3), 285–303.

    Google Scholar 

  • McClaren, N. M. (2013). The personal selling and sales management ethics research: Managerial implications and research directions from a comprehensive review of the empirical literature. Journal of Business Ethics, 112, 101–125.

    Google Scholar 

  • Mclntyre, F. S., Thomas, J. L., & Gilbert, F. W. (1999). Consumer segments and perceptions of retail ethics. Journal of Marketing Theory & Practice, 2, 43–53.

    Google Scholar 

  • Malhotra, N. K. (2010). Marketing research: An applied orientation (6th ed.). New Jersey, USA: Pearson.

    Google Scholar 

  • Miyazaki, A. D., & Fernandez, A. (2001). Consumer perceptions of privacy and security risks for online shopping. Journal of Consumer Affairs, 35(1), 27–44.

    Google Scholar 

  • Mohr, L. A., Webb, D. J., & Harris, K. E. (2001). Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior. Journal of Consumer Affairs, 35(1), 45–72.

    Google Scholar 

  • Muncy, J. A., & Vitell, S. J. (1992). Consumer ethics: An investigation of the ethical beliefss of the final consumer. Journal of Business Research, 24(4), 297–311.

    Google Scholar 

  • Namkung, Y., & Jang, S. S. (2013). Effects of restaurant green practices on brand equity formation: Do green practices really matter? International Journal of Hospitality Management, 33, 85–95.

    Google Scholar 

  • Newman, A., Allen, B., & Miao, Q. (2015). I can see clearly now: The moderating effects of role clarity on subordinate responses to ethical leadership. Personnel Review, 44(4), 611–628.

    Google Scholar 

  • Ng, Y., & Leung, R. (2018). Consumer watchdog needs to be more dragon than paper tiger, say Hong Kong Legislators. South China Morning Post, Hong Kong SAR, China. Retrieved from https://www.scamp.com/news/hong-kong/community/article/2139652/consumer-watchdog-nneeds-be-more-dragon-paper-tiger-say-hong.

  • O’Keefe, D. F., Messeryey, D., & Squires, E. C. (2018). Promoting ethical and prosocial behavior: The combined effect of ethical leadership and coworker ethicality. Ethics & Behavior, 28(3), 235–260.

    Google Scholar 

  • Palihawadana, D., Oghazi, P., & Liu, Y. (2016). Effects of ethical ideologies and perceptions of CSR on consumer behavior. Journal of Business Research, 69(11), 4964–4969.

    Google Scholar 

  • Paul, P., Roy, A., & Mukhopadhyay, K. (2006). The impact of cultural values on marketing ethical norms: A study in India and the United States. Journal of International Marketing, 14(4), 28–56.

    Google Scholar 

  • Pelletier, M. J., & Collier, J. E. (2018). Experiential purchase quality: Exploring the dimension and outcomes of highly memorable purchases. Journal of Service Research, 21(4), 456–473.

    Google Scholar 

  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common methods biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879–903.

    Google Scholar 

  • Potipiroon, W., & Faerman, S. (2016). What difference do ethical leaders make? Exploring the mediating role of interpersonal justice and moderating role of public service motivation. International Public Management Journal, 19(2), 171–207.

    Google Scholar 

  • Reed, A., Aquino, K., & Levy, E. (2007). Moral identity and judgments of charitable behaviors. Journal of Marketing, 71(1), 178–193.

    Google Scholar 

  • Reidenbach, R. E., & Robin, D. P. (1990). Toward the development of a multidimensional scale for improving evaluations of business ethics. Journal of Business Ethics, 9(8), 639–653.

    Google Scholar 

  • Riquelme, I. P., Roman, S., & Iacobucci, D. (2016). Consumers’ perceptions of online and offline retailer deception: A moderated mediation analysis. Journal of Interactive Marketing, 35, 16–26.

    Google Scholar 

  • Roman, S. (2007). The ethics of online retailing: A scale development and validation from the consumers’ perspective. Journal of Business Ethics, 72(2), 131–148.

    Google Scholar 

  • Roman, S., & Cuestas, P. J. (2008). The perceptions of consumers regarding online retailers’ ethics and their relationship with consumers’ general internet expertise and word of mouth: A preliminary analysis. Journal of Business Ethics, 83(4), 641–656.

    Google Scholar 

  • Romani, S., Grappi, S., & Bagozzi, R. P. (2013). Explaining consumer reactions to corporate social responsibility: The role of gratitude and altruistic values. Journal of Business Ethics, 114(2), 193–206.

    Google Scholar 

  • Russell, D. W., & Russell, C. A. (2010). Here or there? Consumer reactions to corporate social responsibility initiatives: Egocentric tendencies and their moderators. Marketing Letters, 21(1), 65–81.

    Google Scholar 

  • Schwepker, C. H. (2019). Strengthening customer value development and ethical intent in the salesforce: The influence of ethical values person–organization fit and trust in manager. Journal of Business Ethics, 159(3), 913–925.

    Google Scholar 

  • Sigel, I. E. (1992). The belief-behavior connection: A solvable dilemma? In I. E. Sigel, A. McGillicuddy-Delisi, & J. Goodnow (Eds.), Parental belief systems (pp. 433–456). Hillsdale, N.J.: Lawrence Erlbaum Associates.

    Google Scholar 

  • Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanism in relational exchanges. Journal of Marketing, 66(1), 15–37.

    Google Scholar 

  • Singh, T., & Hill, M. E. (2003). Consumer privacy and the Internet in Europe: A view from Germany. Journal of Consumer Marketing, 20(7), 634–651.

    Google Scholar 

  • Smith, N. C. (1995). Marketing strategies for the ethics era. Sloan Management Review, 36(4), 85–97.

    Google Scholar 

  • Szmigin, I., Carrigan, M., & McEachern, M. G. (2009). The conscious consumer: Taking a flexible approach to ethical behavior. International Journal of Consumer Studies, 33, 224–231.

    Google Scholar 

  • Thakur, R., & Srivastava, M. (2015). A study on the impact of consumer risk perception and innovativeness on online shopping in India. International Journal of Retail & Distribution Management, 43(2), 148–166.

    Google Scholar 

  • To, W. M., Tam, J. F. Y., & Cheung, M. F. Y. (2013). Explore how Chinese consumers evaluate retail service quality and satisfaction. Service Business, 7(1), 121–142.

    Google Scholar 

  • Triandis, H. C. (1995). Individualism and collectivism. Boulder CO: Westview Press.

    Google Scholar 

  • UKDBIS. (2014). Public views on ethical retail. The United Kingdom Department of Business, Innovation and Skills. Retrieved from https://www.gov.uk/government/statistics/ethical-retail-public-views.

  • Vitell, S. J., Lumpkin, J. R., & Rawwas, M. Y. A. (1991). Consumer ethics: An investigation of ethical beliefs of elderly consumers. Journal of Business Ethics, 10(5), 365–375.

    Google Scholar 

  • Vitell, S. J., & Munch, J. (2005). The Muncy-Vitell consumer ethics scale: A modification and application. Journal of Business Ethics, 62(3), 267–275.

    Google Scholar 

  • Vitell, S. J., & Paolillo, J. G. (2004). A cross-cultural study of the antecedents of the perceived role of ethics and social responsibility. Business Ethics: A European Review, 13(2–3), 185–199.

    Google Scholar 

  • Vitell, S. J., Rallapalli, K. C., & Singhapakdi, A. (1993). Marketing norms: The influence of personal moral philosophies and organizational ethical culture. Journal of the Academy of Marketing Science, 21(4), 331–337.

    Google Scholar 

  • Vorderer, P., Krömer, N., & Schneider, F. M. (2016). Permanently online—permanently connected: Explorations into university students’ use of social media and mobile smart devices. Computers in Human Behavior, 63, 694–703.

    Google Scholar 

  • Williams, M. B. (1992). A systems view of psychological trauma: Developing post-traumatic stress response paradigms. Journal of Contemporary Psychotherapy, 22(2), 89–105.

    Google Scholar 

  • Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: Dimensionalizing, measuring and predicting retail quality. Journal of Retailing, 79(3), 183–198.

    Google Scholar 

  • Young, W., Hwang, K., McDonald, S., & Oates, C. J. (2010). Sustainable consumption: green consumer behaviour when purchasing products. Sustainable Development, 18(1), 20–31.

    Google Scholar 

  • Yuan, R., Liu, M. J., & Liu, J. (2015). Ethical marketing: China, Taiwan, Japan and South Korea. In B. Nguyen & C. Rowley (Eds.), Ethical and Social Marketing in Asia (pp. 35–53). Cambridge: Chandos Publishing.

Download references

Author information

Authors and Affiliations

  1. Department of Business Administration, Hong Kong Shue Yan University, Hong Kong SAR, China

    Millissa F. Y. Cheung

  2. School of Business, Macao Polytechnic Institute, Macao SAR, China

    W. M. To

Authors
  1. Millissa F. Y. Cheung
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. W. M. To
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Millissa F. Y. Cheung.

Ethics declarations

Conflict of interest

The authors declare that they have no conflicts of interest.

Ethical Approval

All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.

Informed Consent

Informed consent was obtained from all individual participants included in the study.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Appendix 1: Items of CPER, purchase behavior, word-of-mouth, and ethical beliefs

Appendix 1: Items of CPER, purchase behavior, word-of-mouth, and ethical beliefs


Product Fairness

  • It offers products that are safe and fit for their intended uses.

  • It offers products that do not contain deceptive packaging/quality specifications.

  • Information regarding all substantial risks associated with the product is fully disclosed.

  • When selling products, its employees treat customers respectfully. (Note: this item was removed after EFA and CFA)


Price Fairness

  • The pricing of products is fair.

  • All extra costs and added features are clearly identified in products, if any.

  • The full price associated with any purchase is fully disclosed.


Non-deception

  • It does not exaggerate the benefits and characteristics of its offerings.

  • It does not take advantage of less experienced customers to make them purchase.

  • It does not attempt to persuade customers to buy things that they do not need.


Fair Trade

  • It offers a wide assortment of fair-trade products.

  • It publicizes the logos, meanings, and importance of fair-trade products.

  • It offers fair prices for fair-trade products.


Green Products

  • It offers a wide assortment of green products.

  • It publicizes the logos, meanings, and importance of green products.

  • It offers fair prices for green products.


Purchase Behavior

  • You _____ buy products from the shop (never; rarely, occasionally, frequently; always).

  • You _____ products from the shop (do not buy; buy a few; buy some; buy many; buy a lot of).

  • You spend _____ money on the shop’s products (no; a little; some; quite a lot of; a lot of)

    Word-of-Mouth

  • I would recommend the shop to someone who seeks my advice.

  • I encourage friends and relatives to do business with this shop.

  • I say positive things about the shop to other people.

    Ethical Beliefs.

  • A person should ensure that his/her actions never intentionally harm others.

  • A person should never psychologically harm others.

  • A person should not sacrifice the welfare of others.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Cheung, M.F.Y., To, W.M. The Effect of Consumer Perceptions of the Ethics of Retailers on Purchase Behavior and Word-of-Mouth: The Moderating Role of Ethical Beliefs. J Bus Ethics 171, 771–788 (2021). https://doi.org/10.1007/s10551-020-04431-6

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10551-020-04431-6

Keywords

Search

Navigation