Skip to main content
Log in

Linking Ethical Leadership to Employee Burnout, Workplace Deviance and Performance: Testing the Mediating Roles of Trust in Leader and Surface Acting

  • Published:
Journal of Business Ethics Aims and scope Submit manuscript

Abstract

This study empirically investigated the impact of ethical leadership on employee burnout, deviant behavior and task performance through two psychological mechanisms: (1) developing higher levels of employee trust in leaders and (2) demonstrating lower levels of surface acting toward their leaders. Our theoretical model was tested using data collected from employees of a pharmaceutical retail chain company. Analyses of multisource time-lagged data from 45 team leaders and 247 employees showed that employees’ trust in leaders and surface acting significantly mediated the relationships between ethical leadership and employee burnout, deviant behavior and task performance. We discuss the theoretical and practical implications of our findings for understanding how ethical leaders influence employees’ attitudes and behavior.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2

Similar content being viewed by others

Notes

  1. More information about the R program can be found at http://www.quantpsy.org.

References

  • Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.

    Google Scholar 

  • Bandura, A. (1986). Social foundations of thought and action. Englewood Cliffs, NJ: Prentice-Hall.

    Google Scholar 

  • Bechtoldt, M. N., Welk, C., Zapf, D., & Hartig, J. (2007). Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work. European Journal of Work and Organizational Psychology, 16(4), 479–500.

    Article  Google Scholar 

  • Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.

    Google Scholar 

  • Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. Academy of Management Executive, 17, 60–82.

    Article  Google Scholar 

  • Brislin, R. W. (1980). Translation and content analysis of oral and written material. In H. C. Triandis & J. W. Berry (Eds.), Handbook of cross-cultural psychology (pp. 398–444). Boston: Allyn & Bacon.

    Google Scholar 

  • Brockner, J. (1988). The effect of work layoffs on survivors: Research theory and practice. In B. M. Staw, & L. L. Cummings (Eds.), Research in Organizational Behavior (Vol. 10, pp. 213–255). Greenwich, CT: JAI Press.

    Google Scholar 

  • Brotheridge, C. M., & Lee, R. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7, 57–67.

    Article  Google Scholar 

  • Brown, M. E. (2007). Misconceptions of ethical leadership: How to avoid potential pitfalls. Organizational Dynamics, 36, 140–155.

    Article  Google Scholar 

  • Brown, M. E., & Mitchell, M. S. (2010). Ethical and unethical leadership: Exploring new avenues for future research. Business Ethics Quarterly, 20, 583–616.

    Article  Google Scholar 

  • Brown, M. E., & Trevino, L. K. (2006). Ethical leadership: A review and future directions. The Leadership Quarterly, 17, 595–616.

    Article  Google Scholar 

  • Brown, M. E., Trevino, L. K., & Harrison, D. A. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97, 117–134.

    Article  Google Scholar 

  • Bruke, C. S., Sims, D. E., Lazzara, E. H., & Salas, E. (2007). Trust in leadership: A multi-level review and integration. The Leadership Quarterly, 18, 606–632.

    Article  Google Scholar 

  • Cole, M. S., Walter, F., & Bruch, H. (1998). Affective mechanisms linking dysfunctional behavior to performance in work teams: A moderated mediation study. Journal of Applied Psychology, 93, 945–958.

    Article  Google Scholar 

  • De Hoogh, A. H. B., & Den Hartog, D. N. (2008). Ethical and despotic leadership, relationships with leader’s social responsibility, top management team effectiveness and subordinates’ optimism: A multi-method study. Leadership Quarterly, 19, 297–311.

    Article  Google Scholar 

  • Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-Analytic findings and implications for research and practice. Journal of Applied Psychology, 87, 611–628.

    Article  Google Scholar 

  • Grandey, A. A. (2003). When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86–96.

    Article  Google Scholar 

  • Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52, 958–974.

    Article  Google Scholar 

  • Halbesleben, J. R. B., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the “COR”: Understanding the roles of resources in conservation of resources theory. Journal of Management, 40(5), 1334–1364.

    Article  Google Scholar 

  • Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513–514.

    Article  Google Scholar 

  • Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.

    Google Scholar 

  • Kalshoven, K., Den Hartog, D. N., & De Hoogh, A. H. B. (2011). Ethical leadership at work questionnaire (ELW): Development and validation of a multidimensional measure. The Leadership Quarterly, 22, 51–69.

    Article  Google Scholar 

  • Kannan-Narasimhan, R., & Lawrence, B. S. (2012). Behavioral integrity: How leader referents and trust matter to workplace outcomes. Journal of Business Ethics, 111, 165–178.

    Article  Google Scholar 

  • Khuntia, R., & Suar, D. (2004). Leadership of Indian private and public sector managers. Journal of Business Ethics, 49, 13–26.

    Article  Google Scholar 

  • Lee, R., & Ashforth, B. E. (1993). A further examination of managerial burnout: Toward an integrated model: Summary. Journal of Organizational Behavior, 14(1), 3–20.

    Article  Google Scholar 

  • Liao, H., Joshi, A., & Chuang, A. (2004). Sticking out like a sore thumb: Employee dissimilarity and deviance at work. Personnel Psychology, 57, 969–1000.

    Article  Google Scholar 

  • Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2, 99–113.

    Article  Google Scholar 

  • Mayer, D. M., Aquino, K., Greenbaum, R. L., & Kuenzi, M. (2012). Who displays ethical leadership, and why does it matter? An examination of antecedents and consequences of ethical leadership. Academy of Management Journal, 55, 151–171.

    Article  Google Scholar 

  • Mayer, D. M., Kuenzi, M., & Greenbaum, R. L. (2010). Examining the link between ethical leadership and employee misconduct: The mediating role of ethical climate. Journal of Business Ethics, 95, 7–16.

    Article  Google Scholar 

  • Mayer, D. M., Kuenzi, M., Greenbaum, R., Bardes, M., & Salvador, R. B. (2009). How low does ethical leadership flow? Test of a trickle-down model. Organizational Behavior and Human Decision Processes, 108, 1–13.

    Article  Google Scholar 

  • McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24–59.

    Article  Google Scholar 

  • McCann, J., & Holt, R. (2009). Ethical leadership and organizations: An analysis of leadership in the manufacturing industry based on the perceived leadership integrity scale. Journal of Business Ethics, 87, 211–220.

    Article  Google Scholar 

  • Mitchell, M. S., & Ambrose, M. L. (2007). Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology, 92, 1159–1168.

    Article  Google Scholar 

  • Mo, S. J., Wang, Z. M., Akrivou, K., & Booth, S. (2012). Look up, look around: Is there anything different about team-level OCB in China? Journal of Management & Organization, 18, 833–844.

    Article  Google Scholar 

  • Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21, 986–1010.

    Google Scholar 

  • Mulki, J. P., Jaramillo, F., & Locander, W. B. (2006). Emotional exhaustion and organizational deviance: Can the right job and a leader’s style make a difference? Journal of Business Research, 59, 1222–1230.

    Article  Google Scholar 

  • Muthen, L. K., & Muthen, B. O. (2007). Mplus user’s guide (5th ed.). Los Angeles, CA: Author.

    Google Scholar 

  • Neubert, M. J., Carlson, D. S., Kacmar, K. M., Roberts, J. A., & Chonko, L. B. (2009). The virtuous influence of ethical leadership behavior: Evidence from the field. Journal of Business Ethics, 90, 157–170.

    Article  Google Scholar 

  • Neubert, M. J., & Roberts, J. A. (2013). The influence of ethical leadership and regulatory focus on employee outcomes. Business Ethics Quarterly, 23, 269–296.

    Article  Google Scholar 

  • Neves, P., & Story, J. (2015). Ethical leadership and reputation: Combined indirect effects on organizational deviance. Journal of Business Ethics, 127(1), 165–176.

    Article  Google Scholar 

  • Ozcelik, H. (2013). An empirical analysis of surface acting in intra-organizational relationships. Journal of Organizational Behavior, 34, 291–309.

    Article  Google Scholar 

  • Pearce, C. L., & Herbik, P. A. (2004). Citizenship behavior at the team level of analysis: The effects of team leadership, team commitment, perceived team support, and team size. The Journal of Social Psychology, 144, 293–310.

    Article  Google Scholar 

  • Preacher, K. J., Zyphur, M. J., & Zhang, Z. (2010). A general multilevel SEM framework for assessing multilevel mediation. Psychological Methods, 15, 209–233.

    Article  Google Scholar 

  • Resick, C. J., Hargis, M. B., Shao, P., & Dust, S. B. (2013). Ethical leadership, moral equity judgments, and discretionary workplace behavior. Human Relations. doi:10.1007/s10551-013-1869-x.

    Google Scholar 

  • Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555–572.

    Article  Google Scholar 

  • Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393–404.

    Article  Google Scholar 

  • Schaubroeck, J. M., Hannah, S. T., Avolio, B. J., Kozlowski, S. J., Lord, R. G., Trevino, L. K., et al. (2012). Embedding ethical leadership within and across organizational levels. Academy of Management Journal, 55, 1053–1078.

    Article  Google Scholar 

  • Schaubroeck, J. M., Lam, S. S., & Peng, A. C. (2011). Cognition-based and affect-based trust as mediators of leader behavior influences on team performance. Journal of Applied Psychology, 96, 863–871.

    Article  Google Scholar 

  • Schaubroeck, J. M., Peng, A. C., & Hannah, S. T. (2013). Developing trust with peers and leaders: Impacts on organizational identification and performance during entry. Academy of Management Journal, 56, 1148–1168.

    Article  Google Scholar 

  • Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293–315.

    Article  Google Scholar 

  • Shanock, L. R., Allen, J. A., Dunn, A. M., Baran, B. E., Scott, C. W., & Rogelberg, S. G. (2013). Less acting, more doing: How surface acting relates to perceived meeting effectiveness and other employee outcomes. Journal of Occupational and Organizational Psychology, 86, 457–476.

    Google Scholar 

  • Sharif, M. M., & Scandura, T. A. (2013). Do perceptions of ethical conduct matter during organizational change? Ethical leadership and employee involvement. Journal of Business Ethics. doi:10.1007/s10551-013-1869-x.

    Google Scholar 

  • Simons, T. (2002). Behavioral integrity: The perceived alignment between managers’ word and deeds as a research focus. Organizational Science, 13, 18–35.

    Article  Google Scholar 

  • Taylor, S. G., & Pattie, M. W. (2014). When does ethical leadership affect workplace incivility? The moderating role of follower personality. Business Ethics Quarterly, 24(4), 595–616.

    Article  Google Scholar 

  • Toor, S. R., & Ofori, G. (2009). Ethical leadership: Examining the relationships with full range leadership model, employee outcomes, and organizational culture. Journal of Business Ethics, 90, 533–547.

    Article  Google Scholar 

  • Trevino, L. K., Brown, M., & Hartman, L. P. (2003). A qualitative investigation of perceived executive ethical leadership: Perceptions from inside and outside the executive suite. Human Relations, 56, 5–37.

    Article  Google Scholar 

  • Trevino, L. K., Hartman, L. P., & Brown, M. (2000). Moral person and moral manager: How executives develop a reputation for ethical leadership. California Management Review, 42, 128–142.

    Article  Google Scholar 

  • Walumbwa, F. O., Mayer, D. M., Wang, P., Wang, H., Workman, K., & Christensen, A. L. (2011). Linking ethical leadership to employee performance: The roles of leader–member exchange, self-efficacy, and organizational identification. Organizational Behavior and Human Decision Processes, 115, 204–213.

    Article  Google Scholar 

  • Wieklund, R. A., & Gollwitzer, P. M. (1982). Symbolic self-completion. Hillsdale, NJ: Erlbaum.

    Google Scholar 

  • Wu, M., Huang, X., Li, C., & Liu, W. (2011). Perceived interactional justice and trust-in-supervisors as mediators for paternalistic leadership. Management and Organization Review, 8, 97–121.

    Article  Google Scholar 

  • Yang, J., & Mossholder, K. W. (2010). Examining the effects of trust in leaders: A bases-and-foci approach. The Leadership Quarterly, 21, 50–63.

    Article  Google Scholar 

  • Zhou, L., Wang, M., Chen, G., & Shi, J. (2012). Supervisors’ upward exchange relationships and subordinate outcomes: Testing the multilevel mediation role of empowerment. Journal of Applied Psychology, 97, 668–680.

    Article  Google Scholar 

Download references

Acknowledgments

This research was supported in part by Grant No. 71425004 awarded to Junqi Shi and Grant No. 71302102 awarded to Shenjiang Mo from the Natural Social Science Foundation of China, the Fundamental Research Funds for the Central Universities, and grant no. NCET-13-0611 awarded to Junqi Shi from the Program for New Century Excellent Talents in University.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Junqi Shi.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Mo, S., Shi, J. Linking Ethical Leadership to Employee Burnout, Workplace Deviance and Performance: Testing the Mediating Roles of Trust in Leader and Surface Acting. J Bus Ethics 144, 293–303 (2017). https://doi.org/10.1007/s10551-015-2821-z

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10551-015-2821-z

Keywords

Navigation