Skip to main content
SpringerLink
Log in

Does Electronic Human Resource Management Matter for Workforce Agility? An Empirical Study of the Jordanian Banking Sector

  • Chapter
  • First Online:
Emerging Trends and Innovation in Business and Finance

Part of the book series: Contributions to Management Science ((MANAGEMENT SC.))

Abstract

The current research examined the impact of electronic human resource management on workforce agility in the Jordanian banking sector. The research used experimental data through a survey distributed to 559 employees for Jordanian commercial banks at various administrative levels, which formed a response rate of 78.3%. Structural equation modeling (SEM) was applied as a statistical analysis approach to the collected data. The research concluded that electronic human resources management had a positive impact on workforce agility, as e-recruiting had the greatest effect, while e-performance appraisal had the least effect. Accordingly, the research emphasized the necessity of adopting a change management approach and seamless integration of electronic human resources management through comprehensive training programs and addressing any concerns or resistance to change.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Aityassine F, Aldiabat B, Al-rjoub S, Aldaihani F, Al-Shorman H, Al-Hawary S (2021) The mediating effect of just in time on the relationship between green supply chain management practices and performance in the manufacturing companies. Uncertain Supply Chain Manage 9(4):1081–1090

    Google Scholar 

  • Al-Abbadi LH, Alshawabkeh RO, Al-Quran AZ, Eldahamsheh MM, Almomani HM, Bani-Khaled AK, Al-Hawary SIS (2021) Do high performance work systems enhance employee engagement? An empirical study at mobile telecommunication companies in Jordan. Int J Entrepreneurship 25(S5):1–14

    Google Scholar 

  • Al-Alwan M, Bader D, Al-Qatawneh M, Alneimat S, Al-Hawary S (2022a) E-HRM and employee flexibility in Islamic banks in Jordan. Int J Data Netw Sci 6(3):703–710

    Article  Google Scholar 

  • Al-Alwan M, Al-Nawafah S, Al-Shorman H, Khrisat F, Alathamneh F, Al-Hawary S (2022b) The effect of big data on decision quality: evidence from telecommunication industry. Int J Data Netw Sci 6(3):693–702

    Article  Google Scholar 

  • Al-Armeti IY, Al-Azzam MKA, Alkhawaldeh MIG, Mohammad A, Melhem YS, Ababneh RI et al (2023) The impact of human resources agility on job performance in—Islamic Banks Operating in Jordan. In: The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1113–1129

    Google Scholar 

  • Al-Awamleh H, Alhalalmeh M, Alatyat Z, Saraireh S, Akour I, Alneimat S, Al-Hawary S (2022) The effect of green supply chain on sustainability: evidence from the pharmaceutical industry. Uncertain Supply Chain Manage 10(4):1261–1270

    Article  Google Scholar 

  • AlBrakat N, Al-Hawary S, Muflih S (2023) Green supply chain practices and their effects on operational performance: an experimental study in Jordanian private hospitals. Uncertain Supply Chain Manage 11(2):523–532

    Article  Google Scholar 

  • Alhalalmeh M, Alkhawaldah RA, Mohammad A, Al-Quran A, Hijjawi G, Al-Hawary S (2022) The effect of selected marketing activities and promotions on the consumers buying behavior. Bus Theor Pract 23(1):79–87

    Google Scholar 

  • AlHamad A, Alshurideh M, Alomari K, Kurdi B, Alzoubi H, Hamouche S, Al-Hawary S (2022) The effect of electronic human resources management on organizational health of telecommunications companies in Jordan. Int J Data Netw Sci 6(2):429–438

    Article  Google Scholar 

  • Al-Hawajreh KM, Al-Nawaiseh AR, Almomani RZQ, Alqahtani MM, Barqawi BYA, Alshurideh MT et al (2023) Strategic leadership and its role on implementing public policies in the government departments in Karak Governorate. In: The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1385–1401

    Google Scholar 

  • Al-Hawary SI (2013a) The role of perceived quality and satisfaction in explaining customer brand loyalty: mobile phone service in Jordan. Int J Bus Innov Res 7(4):393–413

    Article  Google Scholar 

  • Al-Hawary SI (2013b) The roles of perceived quality, trust, and satisfaction in predicting brand loyalty: the empirical research on automobile brands in Jordan Market. Int J Bus Excell 6(6):656–686

    Article  Google Scholar 

  • Al-Hawary SI, Abu-Laimon AA (2013) The impact of TQM practices on service quality in cellular communication companies in Jordan. Int J Prod Qual Manage 11(4):446–474

    Google Scholar 

  • Al-Hawary SI, Al-Namlan A (2018) Impact of electronic human resources management on the organizational learning at the private hospitals in the state of Qatar. Glob J Manage Bus Res Adm Manage 18(7):1–11

    Google Scholar 

  • Al-Hawary SIS, Al-Rasheedy HH (2021) The effect of strategic learning for human resources on dynamic capabilities of airlines companies in Kuwait. Int J Bus Inform Syst 37(4):421–441

    Google Scholar 

  • Al-Hawary SI, Harahsheh S (2014) Factors affecting Jordanian consumer loyalty toward cellular phone brand. Int J Econ Bus Res 7(3):349–375

    Article  Google Scholar 

  • Al-Hawary SI, Nusair W (2017) Impact of human resource strategies on perceived organizational support at Jordanian Public Universities. Glob J Manage Bus Res Adm Manage 17(1):68–82

    Google Scholar 

  • Al-Hawary SIS, Mohammad AS, Al-Syasneh MS, Qandah MSF, Alhajri TMS (2021) Organizational learning capabilities of the commercial banks in Jordan: do electronic human resources management practices matter? Int J Learn Intellect Cap 17(3):242–266

    Google Scholar 

  • Al-Hawary SIS, Mukhlis H, Mahdi OA, Surahman S, Adnan S, Salim MA, Iswanto AH (2022) Determining and explaining the components of the justice-oriented Islamic community based on the teachings of Nahj al-Balaghah. HTS Teologiese Stud/theolog Stud 78(4):6

    Google Scholar 

  • Al-Hawary SIS, Subrahmanyam S, Muda I, Kumar T, Ramírez-Coronel AA, Al-Salami AAA (2023) Islam-based spiritual orientations and quality of work life among Muslims. HTS Teologiese Stud/theol Stud 79(1):8194

    Google Scholar 

  • Al-Hawary SI, Al-Syasneh MS (2020) Impact of dynamic strategic capabilities on strategic entrepreneurship in presence of outsourcing of five stars hotels in Jordan. Bus Theor Pract 21(2):578–587

    Google Scholar 

  • Al-Husban DAAO, Al-Hawary SIS, AlTaweel IRS, Al-Husban NA, Almaaitah MF, Aldaihani FMF et al (2023) The impact of intellectual capital on competitive capabilities: evidence from firms listed in ASE. In: The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1707–1723

    Google Scholar 

  • Al-Khasswneh RSJ, Mohammad A, Al-Shaikh FN, Melhem YS, Al-Azzam MKA, Alolayyan MN et al (2023) Impact of strategic vigilance on competitive capabilities in Jordanian insurance companies. In: The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1061–1076

    Google Scholar 

  • Al-khawaldah R, Al-Zoubi W, Alshaer S, Almarshad M, AL-Shalabi F, Altahrawi M, Al-Hawary S (2022) Green supply chain management and competitive advantage: the mediating role of organizational ambidexterity. Uncertain Supply Chain Manage 10(3):961–972

    Google Scholar 

  • Alolayyan M, Al-Qudah M, Hunitie M, Akour I, Alneimat S, Al-Hawary S, Alshurideh M (2022) Validating the operational flexibility dimensions in the medical service sectors. Uncertain Supply Chain Manage 10(4):1397–1404

    Article  Google Scholar 

  • Al-Rwaidan R, Aldossary N, Eldahamsheh M, Al-Azzam M, Al-Quran A, Al-Hawary S (2023) The impact of cloud-based solutions on digital transformation of HR practices. Int J Data Netw Sci 7(1):83–90

    Article  Google Scholar 

  • Al-Shormana H, Alshawabkeh R, Aldaihani F, Aityassine F, Mohammad A, Al-Hawary S (2021) Drivers of e-training intention to use in the private universities in Jordan. Int J Data Netw Sci 5(4):831–836

    Google Scholar 

  • Alshuqairat EA, Barqawi BYA, Khalaylah ZAK, Alshura MSK, Al-mzary MM, Alshurideh MT et al (2023) The effect of total quality management on the organizational reputation: the moderating role of quality standards in Jordanian Public Universities. In: The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1147–1163

    Google Scholar 

  • AlTaweel IR, Al-Hawary SI (2021) The mediating role of innovation capability on the relationship between strategic agility and organizational performance. Sustainability 13(14):7564

    Article  Google Scholar 

  • AL-Zyadat A, Alsaraireh J, Al-Husban D, Al-Shorman H, Mohammad A, Alathamneh F, Al-Hawary S (2022) The effect of industry 4.0 on sustainability of industrial organizations in Jordan. Int J Data Netw Sci 6(4):1437–1446

    Google Scholar 

  • Ashura MSK, Tayeh SSAA, Melhem YS, Al-Shaikh FN, Almomani HM, Aityassine FLY et al (2023) Authentic leadership and its impact on sustainable performance: the mediating role of knowledge ability in Jordan Customs Department. In: The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1437–1454

    Google Scholar 

  • Attiany M, Al-Kharabsheh S, Abed-Qader M, Al-Hawary S, Mohammad A, Rahamneh A (2023) Barriers to adopt industry 4.0 in supply chains using interpretive structural modeling. Uncertain Supply Chain Manage 11(1):299–306

    Google Scholar 

  • Boudlaie H, Boghosian A, Chandra T, Al-Hawary SIS, Hussein RA, Talib SG et al (2022) Investigating the effect of humility of Muslim leaders on the moral behaviours of followers and spirituality at work in Islamic society. HTS Theolog Stud 78(1):6

    Google Scholar 

  • Dwijendra NKA, Arsana IGNK, Al-Hawary SIS, Prakaash AS, Parra RMR, Jalil AT, Hammid AT (2023) Operation of the multiple energy system with optimal coordination of the consumers in energy market. Environ Clim Technol 27(1):1–13

    Article  Google Scholar 

  • Harahap TH, Dwijendra NKA, Al-Hawary SIS, Iswanto AH, Ahmed NM, Hasan YM (2022) A new commodity distribution approach based on asymmetric traveler salesman using ant colony algorithm. Indus Eng Manage Syst 21(3):538–546

    Google Scholar 

  • Kumar AD, Kumar S (2022) Enhancing workforce agility through e-training to deal with a crisis: a themes-based content analysis. IUP J Organ Behav 21(2):99–116

    Google Scholar 

  • MajdyAmiruddin M, Hamoud Alshahrani S, Dwijendra NK, Shelash Al-Hawary SI, Turki Jalil A, Muda I et al (2023) Religious behaviours and commitment among Muslim healthcare workers in Malaysia. HTS Teologiese Stud/Theol Stud 79(1):8177

    Google Scholar 

  • Metabis A, Al-Hawary SI (2013) The impact of internal marketing practices on services quality of commercial banks in Jordan. Int J Serv Oper Manage 15(3):313–337

    Google Scholar 

  • Mohammad AAS (2019) Customers’ electronic loyalty of banks working in Jordan: the effect of electronic customer relationship management. Int J Sci Technol Res 8(12):3809–3815

    Google Scholar 

  • Mohammad AAS (2020) The effect of customer empowerment and customer engagement on marketing performance: the mediating effect of brand community membership. Verslas: Teorijairpraktika/Bus Theor Pract 21(1):30–38

    Google Scholar 

  • Mohammad AA, Alshura MS, Al-Hawary SIS, Al-Syasneh MS, Alhajri TM (2020) The influence of internal marketing practices on the employees’ intention to leave: a study of the private hospitals in Jordan. Int J Adv Sci Technol 29(5):1174–1189

    Google Scholar 

  • Mohammad A, Aldmour R, Al-Hawary S (2022) Drivers of online food delivery orientation. Int J Data Netw Sci 6(4):1619–1624

    Article  Google Scholar 

  • Muda I, Sivaraman R, Al-Hawary SIS, Rahardja U, Bader RS, Kadarsyah D et al (2022) Hub location-allocation in computer-based networks under disruption using whale optimization algorithm. Indus Eng Manage Syst 21(3):503–515

    Google Scholar 

  • Mukhlis H, Al-Hawary SIS, Linh HV, Hani IR, Adnan S (2022) Religious capital and job engagement among Malaysian Muslim nurses during the COVID-19 pandemic. HTS Teologiese Stud/theolog Stud 78(1):6

    Google Scholar 

  • Pallathadka H, Al-Hawary SIS, Muda I, Surahman SH, Al-Salami AAA, Nasimova Z (2023) The study of Islamic teachings in education: With an emphasis on behavioural gentleness. HTS Teologiese Stud/theol Stud 79(1):8193

    Google Scholar 

  • Rahman A, Alrawashdeh S, Bawaneh A, Alatyat Z, Mohammad A, Al-Hawary S (2023) The effect of digital supply chain on lean manufacturing: a structural equation modelling approach. Uncertain Supply Chain Manage 11(1):391–402

    Article  Google Scholar 

  • Setiawan D, Gunawan EF (2023) Electronic human resource management (e-HRM) practices: systematic literature review. Asia Pac J Bus Econom Technol 3(3):37–50

    Google Scholar 

  • Tariq E, Alshurideh M, Akour I, Al-Hawary S (2022) The effect of digital marketing capabilities on organizational ambidexterity of the information technology sector. Int J Data Netw Sci 6(2):401–408

    Article  Google Scholar 

  • Zahran B, Ayyoub B, Abu-Ain W, Hadi W, Al-Hawary S (2023) A fuzzy based model for rainfall prediction. Int J Data Netw Sci 7(1):97–106

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Jaddara university, Amman, Jordan

    Zeid Naiel Aissa Al-Fugaha

  2. Faculty of Economics and Administrative Sciences, Al Al-Bayt University, Al-Mafraq, Jordan

    Nida’a Al-Husban

  3. Business School, Al Al-Bayt University, Al-Mafraq, Jordan

    Sulieman Ibraheem Shelash Al-Hawary, Dana Al-Tarazi & Abdullah Matar Al-Adamat

  4. Omareyah International School, Amman, Jordan

    Samer Faiq Yousef Abuaisheh & Leen Sulieman Mohammad

  5. Faculty of Administrative and Financial Sciences, Petra University, Amman, Jordan

    Anber Abraheem Shlash Mohammad

Authors
  1. Zeid Naiel Aissa Al-Fugaha
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Nida’a Al-Husban
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Sulieman Ibraheem Shelash Al-Hawary
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Samer Faiq Yousef Abuaisheh
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Dana Al-Tarazi
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Anber Abraheem Shlash Mohammad
    View author publications

    You can also search for this author in PubMed Google Scholar

  7. Leen Sulieman Mohammad
    View author publications

    You can also search for this author in PubMed Google Scholar

  8. Abdullah Matar Al-Adamat
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

Editor information

Editors and Affiliations

  1. Department of Finance and Accounting, Lebanese American University, Byblos, Lebanon

    Rim El Khoury

  2. LaRGE Research Center, EM Strasbourg Business School, Strasbourg, France

    Nohade Nasrallah

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Al-Fugaha, Z.N.A. et al. (2023). Does Electronic Human Resource Management Matter for Workforce Agility? An Empirical Study of the Jordanian Banking Sector. In: El Khoury, R., Nasrallah, N. (eds) Emerging Trends and Innovation in Business and Finance. Contributions to Management Science. Springer, Singapore. https://doi.org/10.1007/978-981-99-6101-6_27

Download citation

  • DOI: https://doi.org/10.1007/978-981-99-6101-6_27

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-99-6100-9

  • Online ISBN: 978-981-99-6101-6

  • eBook Packages: Economics and FinanceEconomics and Finance (R0)

Publish with us

Policies and ethics

Search

Navigation