Abstract
The study came to test the impact of the integrated marketing communications on achieving the competitive advantage of private universities in Jordan. The population of this study consists of, administrators and faculty members working in the Department of public relations and Marketing, and employees of the admission and registration department in Jordanian private universities. A random sampling was selected mounted (384). The results indicated that there is an impact of marketing communications on achieving the competitive advantage of Jordanian private universities. According to the results of the study, the researchers recommended all officials and decision makers to in order to increase interest in students, study their characteristics and understand their different motives in order to maintain their share and position among competitors in the market.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Aityassine F, Soumadi M, Aldiabat B, Al-Shorman H, Akour I, Alshurideh M, Al-Hawary S (2022) The effect of supply chain resilience on supply chain performance of chemical industrial companies. Uncertain Supply Chain Manag 10(4):1271–1278
Al-Abbadi L, Bader D, Mohammad A, Al-Quran A, Aldaihani F, Al-Hawary S, Alathamneh F (2022) The effect of online consumer reviews on purchasing intention through product mental image. Int J Data Netw Sci 6(4):1519–1530
Al-Adamat AM, Alkhawaldeh MIG, Mansour SS, Eldahamsheh MM, Mohammad AAS, Alshura MSK, Al Kurdi DB (2023a) The effect of electronic marketing on customer satisfaction of the Insurance Companies in Jordan. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 2249–2264
Al-Adamat AM, Falaki NAF, Al-Azzam MKA, Aldaihani FMF, Almomani RZQ, Mohammad AAS, Alshurideh MT (2023b) The impact of the digital marketing for education services on the mental image for students in Private Universities in Jordan. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 223–240
Al-Alwan M, Al-Nawafah S, Al-Shorman H, Khrisat F, Alathamneh F, Al-Hawary S (2022) The effect of big data on decision quality: evidence from telecommunication industry. Int J Data Netw Sci 6(3):693–702
Al-Armeti IY, Al-Azzam MKA, Alkhawaldeh MIG, Mohammad A, Melhem YS, Ababneh RI, Alshurideh MT (2023) The impact of human resources agility on job performance in—Islamic banks operating in Jordan. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1113–1129
Al-Awamleh H, Alhalalmeh M, Alatyat Z, Saraireh S, Akour I, Alneimat S, Al-Hawary S (2022) The effect of green supply chain on sustainability: evidence from the pharmaceutical industry. Uncertain Supply Chain Manag 10(4):1261–1270
AlBrakat N, Al-Hawary S, Muflih S (2023a) The effect of green supply chain on the export performance of the Jordanian pharmaceutical industry. Uncertain Supply Chain Manag 11(2):613–624
AlBrakat N, Al-Hawary S, Muflih S (2023b) Green supply chain practices and their effects on operational performance: an experimental study in Jordanian private hospitals. Uncertain Supply Chain Manag 11(2):523–532
Aldaihani FMF, Al-Quran AZ, Al-hourani L, Alkhawaldeh MIG, Al-Adamat AM, Mohammad AAS, Al Kurdi B (2023a) The effect of marketing knowledge on competitive advantage in the food industries companies in Jordan. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1761–1778
Aldaihani FMF, Mohammad AAS, AlChahadat H, Al-Hawary SIS, Almaaitah MF, Al-Husban NA, Mohammad A (2023b) Customers’ perception of the social responsibility in the private hospitals in greater Amman. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 2177–2191
Al-Damour, Al-Sharida (2008) The influence of the promotional mix elements on Jordanian consumer’s decisions in cell phone service usage : an analytical study. University of Jordan Deanship of Academic Research (DAR). Jordanian J Bus 4(4):375–392
Alhalalmeh MI, Almomani HM, Altarifi S, Al- Quran AZ, Mohammad AA, Al-Hawary SI (2020) The nexus between corporate social responsibility and organizational performance in Jordan: the mediating role of organizational commitment and organizational citizenship behavior. Test Eng Manag 83(July):6391–6410
Alhalalmeh M, Alkhawaldah RA, Mohammad A, Al-Quran A, Hijjawi G, Al-Hawary S (2022) The effect of selected marketing activities and promotions on the consumers buying behavior. Bus: Theory Pract 23(1):79–87
AlHamad A, Alshurideh M, Alomari K, Kurdi B, Alzoubi H, Hamouche S, Al-Hawary S (2022) The effect of electronic human resources management on organizational health of telecommunications companies in Jordan. Int J Data Netw Sci 6(2):429–438
Al-hawajreh KM, Al-Nawaiseh AR, Almomani RZQ, Alqahtani MM, Barqawi BYA, Alshurideh MT, Mohammad AAS (2023) Strategic leadership and its role on implementing public policies in the government departments in Karak Governorate. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1385–1401
Al-Hawary SI (2013a) The role of perceived quality and satisfaction in explaining customer brand loyalty: mobile phone service in Jordan. Int J Bus Innov Res 7(4):393–413
Al-Hawary SI (2013b) The roles of perceived quality, trust, and satisfaction in predicting brand loyalty: the empirical research on automobile brands in Jordan market. Int J Bus Excell 6(6):656–686
Al-Hawary SI, Abu-Laimon AA (2013) The impact of TQM practices on service quality in cellular communication companies in Jordan. Intl J Prod Qual Manag 11(4):446–474
Al-Hawary SI, Aldaihani FM (2016) Customer relationship management and innovation capabilities of Kuwait airways. Int J Acad Res Econ Manag Sci 5(4):201–226
Al-Hawary SIS, Alhajri TMS (2020) Effect of electronic customer relationship management on customers’ electronic satisfaction of communication companies in Kuwait. Calitatea 21(175):97–102
Al-Hawary SI, Al-Smeran W (2017) Impact of electronic service quality on customers satisfaction of Islamic banks in Jordan. Int J Acad Res Acc, Fin Manag Sci 7(1):170–188
Al-Hawary SI, Harahsheh S (2014) Factors affecting Jordanian consumer loyalty toward cellular phone brand. Int J Econ Bus Res 7(3):349–375
Al-Hawary SI, Hussien AJ (2017) The impact of electronic banking services on the customers loyalty of commercial banks in Jordan. Int J Acad Res Acc, Fin Manag Sci 7(1):50–63
Al-Hawary SIS, Obiadat AA (2021) Does mobile marketing affect customer loyalty in Jordan? Int J Bus Excell 23(2):226–250
Al-Hawary SI, Batayneh AM, Mohammad AA, Alsarahni AH (2017) Supply chain flexibility aspects and their impact on customers’ satisfaction of pharmaceutical industry in Jordan. Int J Bus Perform Supply Chain Model 9(4):326–343
Al-Hawary SIS, Subrahmanyam S, Muda I, Kumar T, RamĂrez-Coronel AA, Al-Salami AAA (2023) Islam-based spiritual orientations and quality of work life among Muslims. HTS Teologiese Studies/theological Studies 79(1):8194
Al-Hawary SI, Al-Khazaleh AM (2020) The mediating role of corporate image on the relationship between corporate social responsibility and customer retention. Test Eng Manag 83(5l6):29976–29993
Al-Husban DAAO, Al-Hawary SIS, AlTaweel IRS, Al-Husban NA, Almaaitah MF, Aldaihani FMF, Mohammad DI (2023) The impact of intellectual capital on competitive capabilities: evidence from firms listed in ASE. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1707–1723
Al-Khasswneh RSJ, Mohammad A, Al-Shaikh FN, Melhem YS, Al-Azzam MKA, Alolayyan MN, Al-Hawary SIS (2023) Impact of strategic vigilance on competitive capabilities in Jordanian insurance companies. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1061–1076
Al-khawaldah R, Al-zoubi W, Alshaer S, Almarshad M, ALShalabi F, Altahrawi M, Al-hawary S (2022) Green supply chain management and competitive advantage: the mediating role of organizational ambidexterity. Uncertain Supply Chain Manag 10(3):961–972
Alkhawaldeh MIG, Aldaihani FMF, Al-Zyoud BAA, Al-Hawary SIS, Shamaileh NA, Mohammad AAS, Al-Adamat OAA (2023) Impact of internal marketing practices on intention to stay in commercial banks in Jordan. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 2231–2247
Alkhlifat MA, Al-Nsour SN, Aldaihani FMF, Ababneh RI, Alkhawaldeh MIG, Alshurideh MT, Al-Hawary SIS (2023) The impact of social media on purchase intention at Jordanian women clothing sector. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 205–221
Al-Nawafah S, Al-Shorman H, Aityassine F, Khrisat F, Hunitie M, Mohammad A, Al-Hawary S (2022) The effect of supply chain management through social media on competitiveness of the private hospitals in Jordan. Uncertain Supply Chain Manag 10(3):737–746
Alolayyan M, Al-Rwaidan R, Hamadneh S, Ahmad A, AlHamad A, Al-Hawary S, Alshurideh M (2022) The mediating role of operational flexibility on the relationship between quality of health information technology and management capability. Uncertain Supply Chain Manag 10(4):1131–1140
Alolayyan M, Al-Hawary SI, Mohammad AA, Al-Nady BA (2018) Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. Int J Prod Qual Manag 24(4):543–565
Alqahtani MM, Almomani HM, Al-Hawary SIS, Al-Hawajreh KM, Mohammad A, Alkhawaldeh MIG, Al-Qudah SH (2023) The influence of electronic human resource management on intention to leave: an empirical study of international NGOs in Jordan. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 977–992
Al-Rwaidan R, Aldossary N, Eldahamsheh M, Al-Azzam M, Al-Quran A, Al-Hawary S (2023) The impact of cloud-based solutions on digital transformation of HR practices. Int J Data Netw Sci 7(1):83–90
Alshawabkeh R, AL-Awamleh H, Alkhawaldeh M, Kanaan R, Al-Hawary S, Mohammad A, Alkhawalda R (2022) The mediating role of supply chain management on the relationship between big data and supply chain performance using SCOR model. Uncertain Supply Chain Manag 10(3):729–736
Al-Shormana H, Alshawabkeh R, Aldaihani F, Aityassine F, Mohammad A, Al-Hawary S (2021) Drivers of E-training intention to use in the private universities in Jordan. Int J Data Netw Sci 5(4):831–836
Alshuqairat EA, Barqawi BYA, Khalaylah ZAK, Alshura MSK, Al-mzary MM, Alshurideh MT, Odeibat AAH (2023) The effect of total quality management on the organizational reputation: the moderating role of quality standards in Jordanian Public Universities. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 1147–1163
AlTaweel IR, Al-Hawary SI (2021) The mediating role of innovation capability on the relationship between strategic agility and organizational performance. Sustainability 13(14):7564
AL-Zyadat A, Alsaraireh J, Al-Husban D, Al-Shorman H, Mohammad A, Alathamneh F, Al-Hawary S (2022) The effect of industry 4.0 on sustainability of industrial organizations in Jordan. Int J Data Netw Sci 6(4):1437–1446
Amiruddin MM, Alshahrani SH, Dwijendra NK, Shelash Al-Hawary SI, Jalil AT, Muda I, Sunarsi D (2023) Religious behaviours and commitment among Muslim healthcare workers in Malaysia. HTS Teologiese Studies/Theological Studies 79(1):8177
Attiany M, Al-kharabsheh S, Abed-Qader M, Al-Hawary S, Mohammad A, Rahamneh A (2023) Barriers to adopt industry 4.0 in supply chains using interpretive structural modeling. Uncertain Supply Chain Manag 11(1):299–306
Boudlaie H, Boghosian A, Chandra T, Al-Hawary SIS, Hussein RA, Talib SG, Iswanto AH (2022) Investigating the effect of humility of Muslim leaders on the moral behaviours of followers and spirituality at work in Islamic society. HTS Teologiese Studies/theological Studies 78(1):6
Dwijendra NKA, Arsana IGNK, Al-Hawary SIS, Prakaash AS, Parra RMR, Jalil AT, Hammid AT (2023) Operation of the multiple energy system with optimal coordination of the consumers in energy market. Environ Clim Technol 27(1):1–13
Eldahamsheh MM, Almomani HM, Bani-Khaled AK, Al-Quran AZ, Al-Hawary SIS, Mohammad AA (2021) Factors affecting digital marketing success in Jordan. Int J Entrepreneurship 25(S5):1–12
Fornell C, Larcker D (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18(1):39–50
Franke G, Sarstedt M (2019) Heuristics versus statistics in discriminant validity testing: a comparison of four procedures. Internet Res 29(3):430–447
Hair JF, Ringle CM, Sarstedt M (2011) PLS-SEM: Indeed, a silver bullet. J Mark Theory Pract 19(2):139–152
Hair JF Jr, Hult GTM, Ringle C, Sarstedt M (2017) A primer on partial least squares structural equation modeling (PLS-SEM), 2nd edn. Sage, USA
Hair JF, Astrachan CB, Moisescu OI, Radomir L, Sarstedt M, Vaithilingam S, Ringle CM (2021) Executing and interpreting applications of PLS-SEM: updates for family business researchers. J Fam Bus Strat 12(3):100392
Harahap TH, Dwijendra NKA, Al-Hawary SIS, Iswanto AH, Ahmed NM, Hasan YM, Mustafa YF (2022) A new commodity distribution approach based on asymmetric traveler salesman using ant colony algorithm. Ind Eng Manag Syst 21(3):538–546
Hartmann PV, Ibáñez AF, ForcadaSainz J (2005) Green branding effects on attitude: functional versus emotional positioning strategies. Mark Intell Plan 23(1):9–29
Khalayleh M, Al-Hawary S (2022) The impact of digital content of marketing mix on marketing performance: an experimental study at five-star hotels in Jordan. Int J Data Netw Sci 6(4):1023–1032
Kline RB (2023) Principles and practice of structural equation modeling. Guilford
Kurdi B, Alquqa E, Alzoubi H, Alshurideh M, Al-Hawary S (2023) The effect of process quality improvement and lean practices on competitive performance in the UAE healthcare industry. Uncertain Supply Chain Manag 11(1):261–266
Mohammad AAS (2019) Customers’ electronic loyalty of banks working in Jordan: the effect of electronic customer relationship management. Int J Sci Technol Res 8(12):3809–3815
Mohammad A, Aldmour R, Al-Hawary S (2022) Drivers of online food delivery orientation. Int J Data Netw Sci 6(4):1619–1624
Mohammad AAS, Aldaihani FMF, Alrikabi SM, Alshurideh MT, Abazeed RAM, Al-Husban DAAO, Al Kurdi BH (2023) Customer awareness towards green marketing mix in 5-star hotels in Jordan. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 2157–2176
Mohammad AAS (2020) The effect of customer empowerment and customer engagement on marketing performance: the mediating effect of brand community membership. Verslas: Teorija ir praktika/Business: Theory Pract 21(1):30–38
Pallathadka H, Al-Hawary SIS, Muda I, Surahman SH, Al-Salami AAA, Nasimova Z (2023) The study of Islamic teachings in education: with an emphasis on behavioural gentleness. HTS Teologiese Studies/theological Studies 79(1):8193
Rahamneh A, Alrawashdeh S, Bawaneh A, Alatyat Z, Mohammad A, Al-Hawary S (2023) The effect of digital supply chain on lean manufacturing: a structural equation modelling approach. Uncertain Supply Chain Management 11(1):391–402
Ramayah T, Cheah J, Chuah F, Ting H, Memon MA (2016) Partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.0: an updated and practical guide to statistical analysis. In: Partial least squares structural, equation modeling, (PLS-SEM) using R. Springer International Publishing
Rios FJM, Martinez TL, Moreno FF, Soriano PC (2006) Improving attitudes toward brands with environmental associations: an experimental approach. J Consum Mark 23(1):26–33
Shamaileh NA, Alshura MSK, Alshuqairat EA, Mohammad AAS, Khalaylah ZAK, Al Kurdi B, Al-mzary MM (2023) Impact of social media marketing on creating brand responsiveness. The effect of information technology on business and marketing intelligence systems. Springer International Publishing, Cham, pp 241–257
Zahran B, Ayyoub B, Abu-Ain W, Hadi W, Al-Hawary S (2023) A fuzzy based model for rainfall prediction. Int J Data Netw Sci 7(1):97–106
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
About this chapter
Cite this chapter
Al-Fakeh, F.A. et al. (2023). The Impact of Integrated Marketing Communications Tools on Achieving Competitive Advantage in Jordanian Universities. In: El Khoury, R., Nasrallah, N. (eds) Emerging Trends and Innovation in Business and Finance. Contributions to Management Science. Springer, Singapore. https://doi.org/10.1007/978-981-99-6101-6_11
Download citation
DOI: https://doi.org/10.1007/978-981-99-6101-6_11
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-99-6100-9
Online ISBN: 978-981-99-6101-6
eBook Packages: Economics and FinanceEconomics and Finance (R0)