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Passengers Perception and Satisfaction Level Towards Public Transport: A Review

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Transportation Research (TPMDC 2022)

Part of the book series: Lecture Notes in Civil Engineering ((LNCE,volume 434))

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Abstract

Transportation is an essential component of human life as well as any country's economic development, such as commercial, industrial, and service sectors. It facilitates the transfer of people and objects from one place to another. A well-functioning transportation network is essential for a developing country's future economic success, such as India. People pick, organize, and interpret information to construct a meaningful image of the world through perception. The same stimulus can be perceived differently by various people. The aim of the paper is to understand the association between passenger’s perception and satisfaction using a comprehensive review approach. The literature on the study's core sections, perception, expectation, service quality, and passenger happiness, is the focus of this work. The study covers the literature on customer perception and satisfaction, as well as measures to improve public transportation service quality. The literature will help in identifying the governing parameters further for survey data collection.

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Authors and Affiliations

  1. Maulana Azad National Institute of Technology, Bhopal, 462003, India

    Arjun Singh Lodhi & Anuj Jaiswal

Authors
  1. Arjun Singh Lodhi
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  2. Anuj Jaiswal
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Corresponding author

Correspondence to Arjun Singh Lodhi .

Editor information

Editors and Affiliations

  1. Department of Civil Engineering, Indian Institute of Technology Bombay, Powai, Maharashtra, India

    Dharamveer Singh

  2. Department of Civil Engineering, Indian Institute of Technology Bombay, Powai, Maharashtra, India

    Avijit Maji

  3. Department of Civil Engineering, Indian Institute of Technology Bombay, Powai, Maharashtra, India

    Omkar Karmarkar

  4. Department of Civil Engineering, Indian Institute of Technology Bombay, Powai, Maharashtra, India

    Monik Gupta

  5. Department of Civil Engineering, Indian Institute of Technology Bombay, Powai, Maharashtra, India

    Nagendra Rao Velaga

  6. Department of Civil Engineering, Indian Institute of Technology Bombay, Powai, Maharashtra, India

    Solomon Debbarma

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Lodhi, A.S., Jaiswal, A. (2024). Passengers Perception and Satisfaction Level Towards Public Transport: A Review. In: Singh, D., Maji, A., Karmarkar, O., Gupta, M., Velaga, N.R., Debbarma, S. (eds) Transportation Research. TPMDC 2022. Lecture Notes in Civil Engineering, vol 434. Springer, Singapore. https://doi.org/10.1007/978-981-99-6090-3_32

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  • DOI: https://doi.org/10.1007/978-981-99-6090-3_32

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-99-6089-7

  • Online ISBN: 978-981-99-6090-3

  • eBook Packages: EngineeringEngineering (R0)

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