Abstract
With the popularity of the Internet, it plays an increasingly important role in people’s lives. More and more people use the Internet to conduct online shopping, sales and other activities. Therefore, B2B e-commerce enterprises have shown a trend of vigorous development in China, and become one of the important fields of Internet information services in China. It has a considerable scale of transactions and users, and it continues to develop at a high speed. This paper studies the service quality evaluation system of cross-border B2B e-commerce websites, which can be used to evaluate the service quality of cross-border B2B e-commerce websites. The evaluation is based on a set of parameters, including user experience, product information and shopping experience. The results will be displayed in a table with corresponding scores for each parameter. Cross border B2B e-commerce websites are more and more popular with users because of their convenience and cost-effectiveness.
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Mei, G. (2023). Cross Border B2B E-Commerce Website Service Quality Evaluation System. In: Hung, J.C., Chang, JW., Pei, Y. (eds) Innovative Computing Vol 2 - Emerging Topics in Future Internet. IC 2023. Lecture Notes in Electrical Engineering, vol 1045. Springer, Singapore. https://doi.org/10.1007/978-981-99-2287-1_11
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DOI: https://doi.org/10.1007/978-981-99-2287-1_11
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