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Digital Transformation and the Performance of SMEs During Isolation by COVID-19

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Advances in Tourism, Technology and Systems

Part of the book series: Smart Innovation, Systems and Technologies ((SIST,volume 345))

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Abstract

The limitations established under the COVID-19 have meant an acceleration in the level of digitalization of the various organizations. This research seeks to establish the level of digital transformation achieved by small and medium-sized enterprises (SMEs), and the level of prediction and association with business performance, so by determining the digital maturity index, measured in terms of business model, portfolio of products and services, access to market and customers, value chain and processes, information technology architecture, and organization and culture, the relationship it has with performance was determined. Through research applied to 87 representatives of small and medium-sized companies in Peru and Ecuador, it was found through Sommers’ test (d) that the business model or product portfolio (d = 0.606), market access, and customers (d = 0.672), as well as culture and organization (d = 0.762), have a strong relationship with the performance of SMEs.

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Authors and Affiliations

  1. Av Bolognesi 987, Tacna, Peru

    Luis Enrique Espinoza-Villalobos, Yvan Diaz Zelada, Giomar Walter Moscoso Zegarra & Marjorie Gabriela Delgado Rospigliosi

Authors
  1. Luis Enrique Espinoza-Villalobos
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  2. Yvan Diaz Zelada
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  3. Giomar Walter Moscoso Zegarra
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  4. Marjorie Gabriela Delgado Rospigliosi
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Corresponding author

Correspondence to Luis Enrique Espinoza-Villalobos .

Editor information

Editors and Affiliations

  1. Porto Accounting and Business School, Polytechnic Institute of Porto, São Mamede de Infesta, Portugal

    João Vidal Carvalho

  2. Inst. of Acct. & Admin.of Porto (ISCAP), Polytechnic Institute of Porto, S. Mamede de Infesta, Portugal

    António Abreu

  3. School of Hospitality and Tourism, Polytechnic Institute of Porto, Vila do Conde, Portugal

    Pedro Liberato

  4. Department of Accounting, School of Management, EAFIT University, Medellín, Colombia

    Alejandro Peña

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Espinoza-Villalobos, L.E., Diaz Zelada, Y., Moscoso Zegarra, G.W., Delgado Rospigliosi, M.G. (2023). Digital Transformation and the Performance of SMEs During Isolation by COVID-19. In: Carvalho, J.V., Abreu, A., Liberato, P., Peña, A. (eds) Advances in Tourism, Technology and Systems. Smart Innovation, Systems and Technologies, vol 345. Springer, Singapore. https://doi.org/10.1007/978-981-99-0337-5_15

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