Abstract
With the sharing economy characteristics, ride-hailing services have created a substantial number of jobs. While the number of ride-hailing drivers reached more than one million drivers in Indonesia, there still limited insight on who is the ride-hailing drivers and how their behavior in the receipt of an order from the potential passengers. This paper describes the characteristics of ride-hailing drivers as well as their travel behavior, particularly in the factors for refuse an order from the potential passengers. The study collected data using a questionnaire survey in Bandung City in 2019 that distributed to drivers of ride-hailing. The descriptive analysis shows that several segments of drivers also have other jobs among their jobs as ride-hailing drivers. MBRH drivers tend to have a lower distance to pick-up users than the CBRH. Furthermore, security reason is the highest reason to refuse the order for both of the group. At the same time, the payment method and personal characteristics of the passenger is not influenced to refusing the order.
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Acknowledgement
This study is fully funded by The Ministry of Research, Technology, and Higher Education, the Republic of Indonesia under Decision Number 3/E/KPT/2018.
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Rizki, M., Joewono, T.B., Belgiawan, P.F., Prasetyanto, D. (2021). Exploring the Ride-Hailing Drivers’ Characteristics and Their Order Rejection Behavior in Bandung City. In: Mohammed, B.S., Shafiq, N., Rahman M. Kutty, S., Mohamad, H., Balogun, AL. (eds) ICCOEE2020. ICCOEE 2021. Lecture Notes in Civil Engineering, vol 132. Springer, Singapore. https://doi.org/10.1007/978-981-33-6311-3_98
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DOI: https://doi.org/10.1007/978-981-33-6311-3_98
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