Abstract
Smart cities are gaining popularity in local governments as urban regions evolve. The new city paradigm places the citizen at the center of an organic, efficient, interconnected structure. Information and communication technology (ICT) facilitates this change and citizen engagement, and city services and apps are one conduit. This study’s main goal is to identify the key variables of city mobile app uptake and performance. We present a study paradigm empirically tested in a European city, using an online poll to elicit public feedback on city apps. The results show that perceived usefulness and simplicity are significant to city app uptake. These apps also have some net benefits. This study contributes to a new model of city app adoption and supports implementation and development.
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Acknowledgements
We are gratefully acknowledged financial support from FCT- Fundação para a Ciên-cia e Tecnologia, I.P., Portugal, MA & MCN Nacional funding through research grant through research grant UIDB/04152/2020—Centro de Investigação em Gestão de Informação (MagIC, NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, Portugal; and CJC - Advance/CSG, ISEG, Universidade de Lisboa and er UIDB/04521/20.
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d’Orey Pape, R., Costa, C.J., Aparicio, M., de Castro Neto, M. (2023). Determinants of City Mobile Applications Usage and Success. In: Anwar, S., Ullah, A., Rocha, Á., Sousa, M.J. (eds) Proceedings of International Conference on Information Technology and Applications. Lecture Notes in Networks and Systems, vol 614. Springer, Singapore. https://doi.org/10.1007/978-981-19-9331-2_52
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DOI: https://doi.org/10.1007/978-981-19-9331-2_52
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