Abstract
Conflicts between stakeholders during decision making in construction projects occur on a daily basis, as they often have an inadequate communications management, causing delays and cost overruns in the project. For this reason, alternative solutions were sought to reduce the percentage of delays due to decision-making conflicts. The proposal of this research focuses on the implementation of a collaborative software model in public works in its execution stage, this software allows the members of a work team, a fluid communication, as well as the instantaneous sharing of information. The software was implemented in a Peruvian company of small and medium contracting capacity, the process of elaboration of valorization was analyzed before the implementation of the software, that is to say, the elaboration in a traditional way, where it was obtained that the main events that generated delays were: Lack of access to the required documentation of the different areas of the project, Lack of updated documentation, Disagreement in the Quantity Takeoff and The non-delivery on time of reports. By implementing the software, the process of preparing the Valorization was reduced by 8 h.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Mashwama, X.N., Aigbavboa, C., Thwala, D.: Investigation of construction stakeholders’ perception on the effects and cost of construction dispute in Swaziland. Procedia Eng. 164, 196–205 (2016). https://doi.org/10.1016/j.proeng.2016.11.610
Hellriegel, D.J., Jackson, S.E., Slocum, J.W.: Management, a Compecency-Based Approach, 12th (edn.), vol. 11 (2016)
Gutiérrez-López, E., Preciado-Rodríguez, J.M., Robles-Parra, J.M.: Decision-making model for sustainable public works construction. Soc. Stud. J. Contemp. Nutr. Reg. Dev. 28(51) (2018). https://doi.org/10.24836/es.v28i51.567
Srinivasan, N.P., Dhivya, S.: An empirical study on stakeholder management in construction projects. Mater. Today Proceedings 21, 60–62 (2020). https://doi.org/10.1016/j.matpr.2019.05.361
Oppong, G.D., Chan, A.P.C., Dansoh, A.: A review of stakeholder management performance attributes in construction projects. Int. J. Project Manag. 35(6), 1037–1051 (2017). https://doi.org/10.1016/j.ijproman.2017.04.015
Xue, H., Zhang, S., Su, Y., Wu, Z., Yang, R.J.: Effect of stakeholder collaborative management on off-site construction cost performance. J. Cleaner Prod. 184, 490–502 (2018). https://doi.org/10.1016/j.jclepro.2018.02.258
Wu, G., Liu, C., Zhao, X., Zuo, J.: Investigating the relationship between communication-conflict interaction and project success among construction project teams. Int. J. Project Manag. 35(8), 1466–1482 (2017). https://doi.org/10.1016/j.ijproman.2017.08.006
Wang, N., Ma, M., Wu, G., Liu, Y., Gong, Z., Chen, X.: Conflicts concerning construction projects under the challenge of cleaner production – case study on government funded projects. J. Cleaner Prod. 225, 664–674 (2019). https://doi.org/10.1016/j.jclepro.2019.03.315
Lee, C., Won, J.W., Jang, W., Jung, W., Han, S.H., Kwak, Y.H.: Social conflict management framework for project viability: case studies from Korean megaprojects. Int. J. Project Manag. 35(8), 1683–1696 (2017). https://doi.org/10.1016/j.ijproman.2017.07.011
Tang, Y., Chen, Y., Hua, Y., Fu, Y.: Impacts of risk allocation on conflict negotiation costs in construction projects: does managerial control matter? Int. J. Project Manag. 38(3), 188–199 (2020). https://doi.org/10.1016/j.ijproman.2020.03.002
Lock, I.: Explicating communicative organization-stakeholder relationships in the digital age: a systematic review and research agenda. Public Relat. Rev. 45(4), 101829 (2019). https://doi.org/10.1016/j.pubrev.2019.101829
Foroudi, P., Nazarian, A., Ziyadin, S., Kitchen, P., Hafeez, K., Priporas, C., Pantano, E.: Co-creating brand image and reputation through stakeholder’s social network. J. Bus. Res. 114, 42–59 (2020). https://doi.org/10.1016/j.jbusres.2020.03.035
Montero, R.: ESAN graduate School of Business. The contributions of digital transformation to the construction sector. Conexionesan, 3 January 2019. https://www.esan.edu.pe/conexion-esan/los-aportes-de-la-transformacion-digital-al-sector-construccion
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
About this paper
Cite this paper
Miranda, E.R., Ko, Y.S., Melendez, K.J. (2023). Implementation of a Public Works Communication Management Model. In: Casini, M. (eds) Proceedings of the 2nd International Civil Engineering and Architecture Conference. CEAC 2022. Lecture Notes in Civil Engineering, vol 279. Springer, Singapore. https://doi.org/10.1007/978-981-19-4293-8_71
Download citation
DOI: https://doi.org/10.1007/978-981-19-4293-8_71
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-19-4292-1
Online ISBN: 978-981-19-4293-8
eBook Packages: EngineeringEngineering (R0)