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The Evolution of Technology Application Intervention and Future Development in the Asian Tourism Industry

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Handbook of Technology Application in Tourism in Asia

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Abstract

Tourism as a business with the most information has been heavily affected by swift technological enhancement over the past decades, particularly the Internet. One of the main effects is the change in the attitude of travellers. As a result, understanding consumer views is becoming increasingly important, as is the difficulty of recognizing, attracting, and keeping customers in the online market. This chapter defines the determinants that affect the use of the Internet to plan travel journey and to show their interrelationships. This chapter provides a comprehensive review on technology intervention and its impact on the tourism industry. Besides, it also explains the use of technology in Asian tourism industry. The evolution of technology has become the culture of the traveller to search the destinations and attractions via the Internet as the information may be gained online. The evolution of technology has become the culture of the traveller to search the destinations and attractions via the Internet as the information may be gained online that aligns with the perception of the people towards the existence of modern technology. Technologies are intervened and accepted by the consumers. This chapter also shows the future development and modification of tourism industry structure and the challenges faced by the employee after the technology has immersed into the industry. Even the existence of technology has caused worries among the employers, employees, and consumers in dealing with the services. Still, the consumers are dealing with non-people-oriented services.

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Authors and Affiliations

  1. Post Graduate Centre, Management and Science University, Shah Alam, Malaysia

    Khoo Wei Wen & Ali Khatibi

  2. Post Graduate Centre, Management and Science University, Shah Alam, Selangor, Malaysia

    Ahmad Albattat

Authors
  1. Khoo Wei Wen
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  2. Ahmad Albattat
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  3. Ali Khatibi
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Corresponding author

Correspondence to Ahmad Albattat .

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Editors and Affiliations

  1. Tourism Consultants Network, The Tourism Society, London, UK

    Azizul Hassan

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Wen, K.W., Albattat, A., Khatibi, A. (2022). The Evolution of Technology Application Intervention and Future Development in the Asian Tourism Industry. In: Hassan, A. (eds) Handbook of Technology Application in Tourism in Asia. Springer, Singapore. https://doi.org/10.1007/978-981-16-2210-6_52

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