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E-government Research in Africa: A Systematic Review

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Proceedings of Sixth International Congress on Information and Communication Technology

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 216))

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Abstract

E-government systems have been implemented by many governments the world over as a move for citizens to access public services via single window digital platforms. In this study, a systematic review of research that has been done on e-government within the context of Africa was conducted by synthesizing scholarly papers published between 2010 and 2020. A total of 77 papers were retrieved from the targeted electronic databases including ScienceDirect, Google Scholar, Taylor and Francis, Emerald, Elsevier, Online Wiley, Scopus, and Web of Science based on a search criterion. Further inclusion and exclusion criteria downsized the papers to 39 which were used for the actual review. Major findings were classified into research themes, theories/frameworks, research methods, and areas that could be explored in future research. Three dominant research themes identified were on adoption, implementation challenges and challenges with access to e-government services, and the General theme on e-government. In terms of theories/frameworks used, most papers did not use any model; also, dominant research methods are the quantitative method, followed by the qualitative method. This study serves as a roadmap for understanding the research literature on e-government research in Africa.

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Author information

Authors and Affiliations

  1. University of Ghana Business School, Legon, Accra, Ghana

    Acheampong Owusu & Obed Kwame Adzaku Penu

Authors
  1. Acheampong Owusu
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  2. Obed Kwame Adzaku Penu
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Correspondence to Acheampong Owusu .

Editor information

Editors and Affiliations

  1. Middlesex University, London, UK

    Xin-She Yang

  2. The University of Reading, Reading, UK

    Simon Sherratt

  3. JIS University, Kolkata, India

    Nilanjan Dey

  4. Global Knowledge Research Foundation, Ahmedabad, India

    Amit Joshi

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Owusu, A., Penu, O.K.A. (2022). E-government Research in Africa: A Systematic Review. In: Yang, XS., Sherratt, S., Dey, N., Joshi, A. (eds) Proceedings of Sixth International Congress on Information and Communication Technology. Lecture Notes in Networks and Systems, vol 216. Springer, Singapore. https://doi.org/10.1007/978-981-16-1781-2_10

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