Abstract
Tourism websites are the face of the tourism industry, and tourism websites must be well designed to meet user expectations. This work evaluates and analyzes the user requirements to propose design solutions and recommendations for the tourism website of Nepal. The study is drawn on the basis closed-end survey and technical testing of the official tourism website of Nepal. The samples of the study comprise of inbound tourist from 10 different countries and domestic tourist from student, businessmen, government officials, and IT experts group. The survey is exploratory based on convenience sampling. An interview with selected respondents is taken to refine requirements and validate the web model in an iterative process. The work proposes a web design model for the tourism industry of Nepal built on web design principles of content quality, design quality, organization quality, user-friendliness, and technology adaptation. The proposed model includes different rating algorithms and features like recommender systems, social networks, user customization, e-commerce, and search optimizations techniques for meeting comprehensive user needs. This work is important for the tourism officials, tourist, and businessmen to get reliable and detailed information on the tourism industry of Nepal. It serves as a knowledge base for the website developers, government officials to take care of issues, and requirements while designing tourism websites.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
The World Travel & Tourism Council (2018) WTTC travel & tourism economic impact 2018 Nepal. The World Travel & Tourism Council, London
Executive Board (2020) NEPAL: IMF Country Report No. 20/96. International Monetary Fund publication press, Washington, D.C., February 27, 2020, https://www.imf.org/~/media/Files/Publications/CR/2020/English/1NPLEA2020001.ashx
Deepanjal S, Tan W, Seung RJ (2019) Digital tourism development and sustainability model for Nepal. Portugal, May 6–8, 2019, IEEE-CSCWD conference proceedings. https://doi.org/10.1109/CSCWD.2019.8791852
Shailendra G (2020) Dimensions of digital nepal framework and appropriate roadmap. Int J Sci Res (IJSR) 9(1). ISSN: 2319–7064, https://www.ijsr.net/archive/v9i1/31121901.pdf
Rob L, Shanshan Q, Dimitrios B Progress in tourism management: a review of website evaluation in tourism research. Tourism Management. ScienceDirect, pp 297–311
da Costa PM et al Digital technology in a smart tourist destination: the case of Porto. J Urban Technol https://doi.org/10.1080/10630732.2017.1413228
Craig RS (2003) Standing, framework for participants’ recognition of key success factors in electronic marketplaces. Int Federat Informat Process https://doi.org/10.1007/978-0-387-35692-1_36
António C, Carlos R, Cunha E, Paulo M A framework to support the tourist’s information-needs Based on a ubiquitous approach. In: Business transformation through ınnovation and knowledge management: an academic perspective, pp 2470–2479
Gupta DD (2014) Utkarsh ınformation technology & tourism, assessing the website effectiveness of top ten tourist attracting nations. Inf Technol Tourism, 2014, https://doi.org/10.1007/s40558-014-0012-x. Print ISSN 1098–3058
Esichaikul R,Thammathirat I (2012) Travel motivations, behavior and requirements of European senior tourists to Thailand. Open University (Thailand). ISSN1695–7121, https://doi.org/10.25145/j.pasos2012.10.026
Geqi Wu (2018) Official websites as a tourism marketing medium: a contrastive analysis from the perspective of appraisal theory. J Destinat Market Manage 10:164–171. https://doi.org/10.1016/j.jdmm.2018.09.004
Layla H, Emad A (2011) Assessing the quality of web sites. Appl Comput Informat 9(1):11–29. https://doi.org/10.1016/j.aci.2009.03.001. ISSN 2210–8327
Elizabeth B, Dianne M (2012) Usability in government systems: user experience design for citizens and public servants. Elsevier, ISBN: 978-0-12-391063-9, s
Yu, D., He, K., Wang J, Mao H (2008) An algorithm for priority ranking of ındividualized functional requirements in networked software. In: 2008 seventh ınternational conference on grid and cooperative computing. Shenzhen, pp 701–706, https://doi.org/10.1109/GCC.2008.118
Batrinca B, Treleaven PC (2015) Social media analytics: a survey of techniques, tools and platforms. AI & Soc 30:89–116. https://doi.org/10.1007/s00146-014-0549-4
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
About this paper
Cite this paper
Shrestha, D., Wenan, T., Rajkarnikar, N., Shrestha, D., Jeong, S.R. (2021). Analysis and Design Recommendations for Nepal Tourism Website Based on User Perspective. In: Smys, S., Palanisamy, R., Rocha, Á., Beligiannis, G.N. (eds) Computer Networks and Inventive Communication Technologies. Lecture Notes on Data Engineering and Communications Technologies, vol 58. Springer, Singapore. https://doi.org/10.1007/978-981-15-9647-6_3
Download citation
DOI: https://doi.org/10.1007/978-981-15-9647-6_3
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-15-9646-9
Online ISBN: 978-981-15-9647-6
eBook Packages: EngineeringEngineering (R0)