Abstract
This chapter offers an historical perspective of key approaches to conflict and detailed descriptions of the key components of conflict, conflict-handling styles and strategies and an overview of a conflict-handling process. It outlines the various components of indirect and direct conflict interventions including third-party roles , asymmetric conflicts , conflict interventions and the tasks of a conflict intervener. The components of the phases of a problem-solving approach to mediation , peer mediation, and the conditions necessary for effective mediation are outlined, and the chapter ends by promoting conflict transformation and narrative mediation as the preferred concepts and perspectives for the DRACON project.
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O’Toole, J. et al. (2019). Conflict Management, Resolution and Transformation. In: Researching Conflict, Drama and Learning. Springer, Singapore. https://doi.org/10.1007/978-981-13-5916-3_2
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DOI: https://doi.org/10.1007/978-981-13-5916-3_2
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