Skip to main content

Facing the Rising Consumer Sophistication: Identifying the Factors that Influence Chinese Consumers’ Intention to Purchase Customized Apparel

  • Chapter
  • First Online:
Chinese Consumers and the Fashion Market

Part of the book series: Springer Series in Fashion Business ((SSFB))

Abstract

Consumers’ desire for novelty and uniqueness drives consumers to consistently seek new products that differentiate them from others. New goods are purchased frequently and disposed of quickly by consumers, which provide a short-term experience of novelty and newness but increase landfill wastes. Apparel customization provides consumers with an option to create their own personalized clothing items, which can increase product longevity because it results in personal attachment from customized styles and well-fitted garments. The study investigated the influence of shopping motivations and perceived enjoyment on consumer intention to purchase customized apparel for Chinese consumers. By applying the theory of planned behavior (TPB), this study considers that engaging in customization is not only from an individual’s values and self-interest, but also from social values. An online survey was conducted with 321 Chinese consumers. The SEM analysis results indicate the three shopping values (adventure shopping, idea shopping, and achievement shopping) significantly influence the intention to purchase customized apparel products in an indirect way, and the significant effect of perceived enjoyment on the intention toward apparel customization is also confirmed. Further, the mediating effects of TPB components were also confirmed among Chinese participants. This study highlights the role of shopping values and perceived enjoyment on the adoption of apparel customization and provides guidance for the retailers and marketers who provide apparel customization services in the Chinese market.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 199.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 199.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Abnett, K. (2015). Will mass customization works for fashion? Retrieved from https://www.businessoffashion.com/articles/intelligence/mass-customisation-fashion-nike-converse-burberry.

  • Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.

    Article  Google Scholar 

  • Ajzen, I. (2002). Constructing a TpB questionnaire: Conceptual and methodological considerations. Retrieved from http://www.uni-bielefeld.de/ikg/zick/ajzen%20construction%20a%20tpb%20questionnaire.pdf.

  • Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall.

    Google Scholar 

  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423.

    Article  Google Scholar 

  • Armstrong, C. M., Niinimäki, K., Kujala, S., Karell, E., & Lang, C. (2015). Sustainable fashion product service systems: An exploration in consumer acceptance of new consumption models. Journal of Cleaner Production, 97(15), 30–39.

    Article  Google Scholar 

  • Arnold, M. J., & Reynolds, K. E. (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77–95.

    Article  Google Scholar 

  • Atsmon, Y., Magni, M., Li, L., & Liao, W. (2012). Meet the 2020 Chinese consumer. Retrieved from http://www.mckinsey.com/global-themes/asia-pacific/meet-the-chinese-consumer-of-2020.

  • Birtwistle, G., & Moore, C. M. (2007). Fashion clothing-where does it all end up? International Journal of Retail & Distribution Management, 35(3), 210–216.

    Article  Google Scholar 

  • Boer, C. R., Pedrazzoli, P., Bettoni, A., & Sorlini, M. (2013). Mass customization and sustainability: An assessment of framework and industrial implementation. London, UK: Springer.

    Book  Google Scholar 

  • Bruno, T. D., Nielsen, K., Taps, S. B., & Jorgensen, K. A. (2013). Sustainability evaluation of mass customization. International Federation for Information Processing, 414, 175–182.

    Google Scholar 

  • Chapman, J. (2009). Design for (emotional) durability. Design Issues, 25(4), 29–35.

    Article  Google Scholar 

  • Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77(4), 511–535.

    Google Scholar 

  • Cho, H., & Fiorito, S. S. (2009). Acceptance of online customization for apparel shopping. International Journal of Retail & Distribution Management, 37(5), 389–407.

    Article  Google Scholar 

  • Chung, Y. S. (2015). Hedonic and utilitarian shopping values in airport shopping behavior. Journal of Air Transport Management, 49, 28–34.

    Article  Google Scholar 

  • CIW Team. (December 29, 2016). Top WeChat stats and trends 2016. Retrieved from https://www.chinainternetwatch.com/19524/wechat-data-report-2016/.

  • Cortina, J. M. (1993). What is coefficient alpha? An examination of theory and applications. Journal of Applied Psychology, 78(1), 98–104.

    Article  Google Scholar 

  • Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology, 22(14), 1111–1132.

    Article  Google Scholar 

  • Fiore, A. M., Lee, S., & Kunz, G. (2003). Psychographic variables affecting willingness to use body-scanning. Journal of Business and Management, 9(3), 271–287.

    Google Scholar 

  • Fiore, A. M., Lee, S.-E., & Kunz, G. (2004). Individual differences, motivations, and willingness to use a mass customization option for fashion products. European Journal of Marketing, 38(7), 835–849.

    Article  Google Scholar 

  • Flynn, A., & Vencat, E. F. (2012). Custom nation: Why customization is the future of business and how to profit from it. Dallas, TX: BenBella Books.

    Google Scholar 

  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.

    Article  Google Scholar 

  • Franke, N., & Schreier, M. (2008). Product uniqueness as a driver of customer utility in mass customization. Market Lett, 19, 93–107.

    Article  Google Scholar 

  • Franke, N., & Schreier, M. (2010). Why customers value self-designed products: The importance of process effort and enjoyment. Journal of Product Innovation Management, 27(7), 1020–1031.

    Article  Google Scholar 

  • Hofstede, G. (1980). Culture’s consequences. Beverly Hills, CA: Sage.

    Google Scholar 

  • Hu, L.-T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–31.

    Google Scholar 

  • Irani, N., & Hanzaee, K. H. (2011). The effects of variety-seeking buying tendency and price sensitivity on utilitarian and hedonic value in apparel shopping satisfaction. International Journal of Marketing Studies, 3(3), 89–103.

    Article  Google Scholar 

  • Jackson, D. L., Gillaspy, J. A. J., & Purc-Stephenson, R. (2009). Reporting practices in confirmatory factor analysis: An overview and some recommendations. Psychological Methods, 14(1), 6–23.

    Article  Google Scholar 

  • Jayawardhena, C. (2004). Personal values’ influence on e-shopping attitude and behavior. Internet Research, 14(2), 127–138.

    Article  Google Scholar 

  • Kamali, N., & Loker, S. (2002). Mass customization: On-line consumer involvement in product design. Journal of Computer-Mediated Communication, 7(4). Retrieved from http://onlinelibrary.wiley.com.fscproxy.framingham.edu/doi/10.1111/j.1083.

  • Kawamura, Y. (2005). Fashionology: An introduction to fashion studies. Oxford, England: Berg.

    Google Scholar 

  • Kesari, B., & Atulkar, S. (2016). Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values. Journal of Retailing and Consumer Services, 31, 22–31.

    Article  Google Scholar 

  • Kidwell, B., & Jewell, R. D. (2003). An examination of perceived behavioral control: Internal and external influences on intention. Psychology & Marketing, 20(7), 625–642.

    Article  Google Scholar 

  • Kim, H.-S. (2006). Using hedonic and utilitarian shopping motivations to profile inner city consumers. Journal of Shopping Center Research, 13(1), 57–79.

    Google Scholar 

  • Kim, H.-S., & Hong, H. (2011). Fashion leadership and hedonic shopping motivations of female consumers. Clothing and Textiles Research Journal, 29(4), 314–330.

    Article  Google Scholar 

  • Kline, R. B. (2010). Principles and practice of structural equation modeling (3rd ed.). New York, NY: The Guilford Press.

    Google Scholar 

  • Lau, H. F., Sin, L. Y. M., & Chan, K. K. C. (2005). Chinese cross-border shopping: An empirical study. Journal of Hospitality & Tourism Research, 29(1), 110–133.

    Article  Google Scholar 

  • Lawless, E., & Medvedev, K. (2016). Assessment of sustainable design practices in the fashion industry: Experiences of eight small sustainable design companies in the Northeastern and Southeastern United States. International Journal of Fashion Design, Technology and Education, 9(1), 41–50.

    Article  Google Scholar 

  • Lee, H.-H., & Chang, E. (2011). Consumer attitudes toward online mass customization: An application of extended technology acceptance model. Journal of Computer-Mediated Communication, 16, 171–200.

    Article  Google Scholar 

  • Lee, Y. K., & DeLong, M. (2017). American and Korean youths’ attachment to handcraft apparel and its relation to sustainability. Clothing and Textiles Research Journal, 35(2), 67–80.

    Article  Google Scholar 

  • McGuire, W. J. (1974). Psychological motives and communication gratification. In J. G. Blumler & E. Katz (Eds.), The uses of mass communications: Current perspectives on gratifications research. Beverly Hills, CA and London: Sage.

    Google Scholar 

  • McKinney, E., Gill, S., Dorie, A., & Roth, S. (2017). Body-to-pattern relationships in women’s trouser drafting methods: Implications for apparel mass customization. Clothing and Textiles Research Journal, 35(1), 16–32.

    Article  Google Scholar 

  • Medini, K., Da Cunha, C., & Bernard, A. (2015). Tailoring performance evaluation to specific industrial contexts—Application to sustainable mass customization enterprises. International Journal of Production Research, 53(8), 2439–2456.

    Article  Google Scholar 

  • Merle, A., Chandon, J.-L., Roux, E., & Alizon, F. (2010). Perceived value of the mass-customized product and mass customization experience for individual consumers. Production and Operation Management, 19(5), 503–514.

    Article  Google Scholar 

  • Niinimäki, K. (2014). Sustainable consumer satisfaction in the context of clothing. In C. Vezzoli, C. Kohtala, & A. Srinivasan (Eds.), Product-service system design for sustainability. Sheffield: Greenleaf.

    Google Scholar 

  • Niinimäki, K., & Hassi, L. (2011). Emerging design strategies in sustainable production and consumption of textile and clothing. Journal of Cleaner Production, 19, 1876–1883.

    Google Scholar 

  • Ou, Y. (2011). Apparel mass customization: Perceptions of young Chinese consumers. Master Thesis, the University of North Carolina at Greensboro.

    Google Scholar 

  • Peterson, J. (2016). The co-design process in mass customization of complete garment knitted fashion products. Journal of Textile Science & Engineering, 6(4), 270–278.

    Google Scholar 

  • Piller, F. T., & Müller, M. (2004). A new marketing approach to mass customization. International Journal of Computer Integrated Manufacturing, 17(7), 583–593.

    Article  Google Scholar 

  • Piller, F. T., Schubert, P., Koch, M., & Moslein, K. (2005). Overcoming mass confusion: Collaborative customer co-design in online communities. Journal of Computer-Mediated Communication, 10(4). https://doi.org/10.1111/j.1083-6101.2005.tb00271.x.

  • Piller, F. T., & Tseng, M. M. (2010). Handbook of research in mass customization and personalization. Singapore: World Scientific.

    Google Scholar 

  • Pine, B. J. I. I. I. (1993). Mass customization: The new frontier in business competition. Boston, MA: Harvard Business School Press.

    Google Scholar 

  • Ravenhall, L. (2012). Fast fashion and the destruction of developing countries. Retrieved from http://www.ecooutfitters.co.uk/blog/fast-fashion-the-destruction-of-developing-countries/.

  • Salazar, H. A., Oerlemans, L., & van Stroe-Biezen, S. (2013). Social influence on sustainable consumption: Evidence from a behavioral experiment. International Journal of Consumer Studies, 37(2), 172–180.

    Article  Google Scholar 

  • Salvador, F., De Holan, P. M., & Piller, F. (2009). Cracking the code of mass customization. MIT Sloan Management Review, 50(3), 71–78.

    Google Scholar 

  • Sanders, E. B. N., & Stappers, P. J. (2015). Probes, toolkits and prototypes: Three approaches to making in codesigning. CoDesign: International Journal of CoCreation in Design and the Arts, 10(1), 5–14.

    Article  Google Scholar 

  • Schreier, M. (2006). The value increment of mass-customized products: An empirical assessment. Journal of Consumer Behavior, 5, 317–327.

    Article  Google Scholar 

  • Senanayake, M. M., & Little, T. J. (2010). Mass customization: Points and extent of apparel customization. Journal of Fashion Marketing and Management, 14(2), 282–299.

    Article  Google Scholar 

  • Sherman, L. (2014). Customizable fashion is on the rise. Retrieved from http://fashionista.com/2014/06/customization-apparel-fashion.

  • Solomon, M. R., & Rabolt, N. J. (2006). Consumer behavior in fashion. Upper Saddle River, NJ: Prentice-Hall.

    Google Scholar 

  • Steen, M., Manschot, M., & Koning, N. D. (2011). Benefits of co-design in service design project. International Journal of Design, 5(2), 53–60.

    Google Scholar 

  • Teo, T. S. H., Lim, V. K. G., & Lai, R. Y. C. (1999). Intrinsic and extrinsic motivation in internet usage. International Journal of Management Science, 27, 25–37.

    Google Scholar 

  • To, P. L., Liao, C., & Lin, T. H. (2007). Shopping motivations on Internet: A study based on utilitarian and hedonic value. Technovation, 27(12), 774–787.

    Article  Google Scholar 

  • Tseng, M. M., & Piller, F. (2003). The customer centric enterprise: Advances in mass customization and personalization. New York, NY: Springer.

    Book  Google Scholar 

  • Xu, Y., Chen, Y., Burman, R., & Zhao, H. (2014). Second-hand clothing consumption: A cross-cultural comparison between American and Chinese young consumers. International Journal of Consumer Studies, 38(6), 670–677.

    Article  Google Scholar 

  • Xu, Y., & McGehee, N. G. (2012). Shopping behavior of Chinese tourists visiting the United States: Letting the shoppers do the talking. Tourism Management, 33(2), 427–430.

    Article  Google Scholar 

  • Xue, H. Y., Zhang, X. J., & Wang, Y. Q. (2014). Research on the disposal strategy of waste textiles. Applied Mechanics and Materials, 522, 817–820.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Chunmin Lang .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Lang, C., Zhang, R., Zhao, L. (2018). Facing the Rising Consumer Sophistication: Identifying the Factors that Influence Chinese Consumers’ Intention to Purchase Customized Apparel. In: Xu, Y., Chi, T., Su, J. (eds) Chinese Consumers and the Fashion Market. Springer Series in Fashion Business. Springer, Singapore. https://doi.org/10.1007/978-981-10-8429-4_1

Download citation

Publish with us

Policies and ethics