Skip to main content

Analyzing the Relationship Between B2B E-Marketplace Adoption and E-Business Performance Using NK Simulation Method

  • Conference paper
  • First Online:
Transactions on Engineering Technologies

Part of the book series: Lecture Notes in Electrical Engineering ((LNEE,volume 275))

  • 959 Accesses

Abstract

Business-To-Business electronic marketplace (B2B e-Marketplace), an electronic platform for buyers and sellers, provides a new dimension in facilitating the marketers to work more effectively when making critical marketing decisions. However, small to medium sized enterprises (SMEs) who are keen to compete in the electronic environment remain concerned as how their businesses can benefit from B2B e-Marketplace. We therefore developed a conceptual framework in which multiple facet of e-Marketing services derived from B2B e-Marketplace are linked to e-Business performance. We will use an adjusted NK simulation to test how Demographic Characteristics, Perceived Risk and Online Data Security influence the relationships between B2B e-Marketplace adoption and e-Business performance. The proposed framework will provide a guideline for academics and practitioners and highlights the significant role of each factor in developing and sustaining effective B2B e-Commerce practice for SMEs. Furthermore, SME managers also can derive a better understanding and measurement of marketing activities that appropriately balance between traditional and B2B e-Commerce practice. At the same time, the developed framework can be integrated into the companies to determine the level of e-Business performance in the B2B marketplace.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Bakos YJ (1998) Towards friction-free markets: the emerging role of electronic marketplaces on the Internet. Commun ACM 41(8):35–42

    Article  Google Scholar 

  2. Chaffey D, Ellis-Chadwick F, Mayer R, Johnston K (2009) Internet marketing: strategy, implementation and practice, 4th edn. Prentice-Hall, Harlow

    Google Scholar 

  3. Balocco R, Perego A, Perotti S (2010) A classification framework to analyse business models and critical success factors. Ind Manag Data Syst 110(8):1117–1137

    Google Scholar 

  4. Rohm AJ, Kashyap V, Brashear TG, Milne GR (2004) The use of online marketplaces for competitive advantage: a Latin American perspective. J Bus Ind Mark 19(6):372–385

    Article  Google Scholar 

  5. Kandampully J (2003) B2B relationships and networks in the Internet age. Manag Decis 41(5):443–451

    Article  Google Scholar 

  6. Kaplan S, Sawhney M (2000) E-hubs: the new B2B marketplaces. Harvard Bus Rev 78(3):97–103

    Google Scholar 

  7. Barua A, Ravindran S, Whinston AB (1997) Efficient selection of suppliers over the internet. J Manag Inf Sys 13(4):117

    Google Scholar 

  8. Albrecht C, Dean D, Hansen J (2005) Marketplace and technology standards for B2B e-commerce: progress, challenges, and the state of the art. Inf Manag 42(6):865–75

    Article  Google Scholar 

  9. Sculley AB, Woods WA (2001) B2B exchanges: the killer application in the business-to-business internet revolution. Harper and Collins, NY

    Google Scholar 

  10. Ngai EWT (2003) Internet marketing research (1987–2000): a literature review and classification. Eur J Mark 37(1/2):24–49

    Article  Google Scholar 

  11. Laudon KC, Laudon JP (2002) Management information systems: managing the digital firm. Prentice-Hall Inc, Upper Saddle River, NJ

    Google Scholar 

  12. Murtaza MB, Gupta V, Carroll RC (2004) E-marketplaces and the future of supply chain management: opportunities and challenges. Bus Process Manag J 10(3):325–335

    Article  Google Scholar 

  13. Petersen KJ, Ogden JA, Carter PL (2007) B2B e-marketplaces: a typology by functionality. Int J Phys Distrib Logistics Manag 37(2):4–18

    Article  Google Scholar 

  14. Cannon JP, Perreault WD (1999) Buyer-seller relationships in business markets. J Mark Res 36(4):439–460

    Article  Google Scholar 

  15. Kalyanam K, McIntyre S (2002) The e-marketing mix: a contribution of the e-tailing wars. J Acad Mark Sci 20(4):487–499

    Article  Google Scholar 

  16. Howcroft B, Hamilton R, Hewer P (2002) Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. Int J Bank Mark 20(3):111–121

    Article  Google Scholar 

  17. Black NJ, Lockett A, Winklhofer H, Ennew C (2001) The adoption of internet financial services: A qualitative study. Int J Retail Distrib Manag 29(8):390–398

    Article  Google Scholar 

  18. Rogers EM (1962) The diffusion of innovations. Free Press , NY

    Google Scholar 

  19. Jayawardhena C, Foley P (2000) Changes in the banking sector–the case of internet banking in the UK. Internet Res Electron Netw Appl Policy 10(01):19–30

    Article  Google Scholar 

  20. Rotchanakitumnuai S, Speece M (2003) Barriers to internet banking adoption: a qualitative study among corporate customers in Thailand. Int J Bank Mark 21(6/7):312–323

    Article  Google Scholar 

  21. Davis JP, Eisenhardt KM, Bingham CB (2007) Developing theory through simulation methods. Acad Manag J 32(2):480–499

    Google Scholar 

  22. Zeng R (2006) Risk analysis of the Internet banking in China. China Acad J 7.

    Google Scholar 

  23. HSBC moves jobs to overseas call centres, ‘saving and banking’ (7 Feb 2013), http://www.thisismoney.co.uk/money/saving/article-1670745/HSBC-moves-jobs-to-overseas-call-centres.html

  24. Robinson G, Morley C (2006) Call centre management: responsibilities and performance. Int J Serv Ind Manag 17(3):284–300

    Article  Google Scholar 

  25. APACS (2009) Fraud, the facts 2009. APACS, The UK Cards Association

    Google Scholar 

  26. Zhang Q (2007) Introduction to online banking services in China. China Financial Publishing House, Beijing

    Google Scholar 

  27. Chong WK, Shafaghi M, Tan BL (2011) Development of a business-to-business critical success factors (B2B CSFs) framework for Chinese SMEs. Mark Intell Plann 29(5):517–533

    Article  Google Scholar 

  28. Chong WK, Shafaghi M, Woollaston C, Lui V (2010) B2B e-marketplace: an e-marketing framework for B2B commerce. Mark Intell Plann 28(3):310–329

    Article  Google Scholar 

  29. Berg GG, Freeman MS, Schneider KN (2008) Analysing the TJ Maxx data security fiasco: lessons for auditors. CPA J 78(8):34–37

    Google Scholar 

  30. Chong WK, Sun Y, Zhang N, Man KL (2013) The role of demographic characteristics, perceived risk and online data security on E-business performance. In: Lecture notes in engineering and computer science: proceedings of the international multiConference of engineers and computer scientists, Hong Kong, pp 722–725, 13–15 Mar 2013

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Woon Kian Chong .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer Science+Business Media Dordrecht

About this paper

Cite this paper

Chong, W.K., Sun, Y., Zhang, N., Man, K.L. (2014). Analyzing the Relationship Between B2B E-Marketplace Adoption and E-Business Performance Using NK Simulation Method. In: Yang, GC., Ao, SI., Huang, X., Castillo, O. (eds) Transactions on Engineering Technologies. Lecture Notes in Electrical Engineering, vol 275. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-7684-5_8

Download citation

  • DOI: https://doi.org/10.1007/978-94-007-7684-5_8

  • Published:

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-94-007-7683-8

  • Online ISBN: 978-94-007-7684-5

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics