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Flexibility in E-learning through Knowledge Management Practices: A Case Study

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Systemic Flexibility and Business Agility

Abstract

There has been a growing interest among academic institutions in collecting, preserving, and creating value-added services of digital contents produced during classroom teaching. The National Programme on Technology Enhanced Learning (NPTEL) portal plans to build on the existing initiatives to create a national-level repository of knowledge content. The objective of this study is to determine the extent to which the NPTEL portal is successful in creation, sharing, and transfer of knowledge to its viewers in India and abroad. NPTEL is the initiative of the Ministry of Human Resources Development (MHRD), Government of India, to utilize the educational technology tools for the enhancement of the engineering learning process. This chapter deals with knowledge transfer through the NPTEL e-learning web portal. A conceptual approach to the modeling of the value proposition of the NPTEL knowledge portal has been discussed in this chapter. Modeling and mapping of value propositions help in better understanding of the services offered by the Indian Institutes of Higher Learning in Technologies (IHLTs) to its stakeholders. It also analyses the extent to which the e-learning portal is successful in knowledge transfer to the knowledge seekers across the globe through strengths, weaknesses, opportunities, and threats (SWOT) and situation, actor, and process (SAP)learning, action, and performance (LAP) analysis. Adopting a case-based approach, the fieldwork of this research is based on the responses of 2323 engineering students, faculty members, and serving engineers across the globe who are regular viewers of the NPTEL portal from time to time.

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Correspondence to Kalyan Kumar Bhattacharjee .

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Bhattacharjee, K., Shankar, R., Gupta, M. (2015). Flexibility in E-learning through Knowledge Management Practices: A Case Study. In: Sushil, ., Chroust, G. (eds) Systemic Flexibility and Business Agility. Flexible Systems Management. Springer, New Delhi. https://doi.org/10.1007/978-81-322-2151-7_9

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