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Project Nemmadi: The Bytes and Bites of E-Governance in Karnataka, India

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Driving the Economy through Innovation and Entrepreneurship

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Abstract

This case documents the challenges involved in adoption of Nemmadi, an e-governance project initiated in 2004 by the government of Karnataka. Nemmadi was conceived to deliver services to rural citizens across 800 hoblis in the state. This was the first large-scale workflow-based e-governance project using a public-private partnership (PPP) model to deliver 38 services. Nemmadi had received bouquets and brickbats. Mr. Naveen, the new principal secretary, had to assess the success of Nemmadi and do what he could to transform Nemmadi into a truly village-level Citizen Service Center (CSC) paving the way for an e-governance revolution.

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Notes

  1. 1.

    Means ‘peace of mind’ in Kannada, the language spoken by the majority in the state of Karnataka.

  2. 2.

    Deccan Herald, Bangalore, 30 August 2009.

  3. 3.

    NeGP is the National e-Governance Plan unveiled by the Government of India in 2006, which has, since then, been guiding the formulation and implementation of the e-Governance projects by various state governments.

  4. 4.

    Details of the e-governance strategy for Karnataka can be accessed at http://www.bangaloreit.com/, accessed on 15 December 2009.

  5. 5.

    Refers to information, interactions, transactions, etc., between the government and citizens.

  6. 6.

    Rights and tenancy certificates pertain to land ownership and play a vital role in the life of farmers, for security of tenure, seeking crop loans, and bail in crime cases. This also helps Revenue Administration and the private industry in agribusiness in planning.

  7. 7.

    Telecentre is a kiosk where the citizen interface takes place—from the application for a service to its final delivery kiosks where citizens-related services are rendered.

  8. 8.

    Cluster of 3–5 villages.

  9. 9.

    Rural digital services is a generic term applied to any electronic service delivered to citizens in the rural areas.

  10. 10.

    Subdivision of a revenue district in a state.

  11. 11.

    Tahsildars are government functionaries in charge of tahsil or taluk which is the lowest unit of administration in a state.

  12. 12.

    ‘Moving to a particular login’ refers to authorizing the concerned person for further processing in the system.

  13. 13.

    Divisional commissioners are government functionaries who are responsible for the revenue administration of two or more districts.

  14. 14.

    N-Logue was an organization set up by a professor and his team from IIT, Chennai (a premier engineering college in India), which used WLL technology to deliver telemedicine services.

  15. 15.

    Wireless in local loop (WILL) is a telecommunication technology developed and patented by Prof. Jhunjunwala in IIT, Chennai. This technology is expected to be cost-effective and hence appropriate for application in rural India.

  16. 16.

    A very small aperture terminal (VSAT) is a two-way satellite ground station equipped with a dish antenna and is used to provide internet connectivity.

  17. 17.

    Firm or permanent roofing, as against roofs of straw and leaves found on huts in villages.

  18. 18.

    STPI—Software Technology Parks of India (STPI)—is a society set up by the Ministry of Communication and Information Technology, Government of India in 1991, with the objective of encouraging, promoting, and boosting the software exports from India. Karnataka State Electronics Development Corporation Limited (KEONICS) is in existence since 1976 with the main objective of promoting electronics industries in Karnataka.

  19. 19.

    National Silver Award for e-Governance, 2007–2008; Microsoft Award for e-Governance, 2007; Government Technology Award for e-Governance 2007; Microsoft e-Governance Award—IT for Rural Development, 2007.

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Author information

Authors and Affiliations

  1. IIM, Bangalore, Karnataka, India

    Madhuchhanda Das Aundhe

  2. SVKM’s NMIMS University, Bangalore, Karnataka, India

    Ramesh Narasimhan

Authors
  1. Madhuchhanda Das Aundhe
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  2. Ramesh Narasimhan
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Corresponding author

Correspondence to Ramesh Narasimhan .

Editor information

Editors and Affiliations

  1. , Department of Management Studies, Indian Institute of Science, Bangalore, 560 012, Karnataka, India

    Chiranjit Mukhopadhyay

  2. , Department of Management Studies, Indian Institute of Science, Gulmohar Marg, Mathikere, Bangalore, 560012, Karnataka, India

    K B Akhilesh

  3. , Department of Management Studies, Indian Institute of Science, Gulmohar Marg, Near-Centre For Neroscience,Mathikere, Bangalore, 560012, Karnataka, India

    R. Srinivasan

  4. , Department of Management Studies, Indian Institute of Science, Gulmohar Marg, Near-Centre For Neroscience,Mathikere, Bangalore, 560012, Karnataka, India

    Anjula Gurtoo

  5. , Department of Management Studies, Indian Institute of Science, Gulmohar Marg, Mathikere,, Bangalore, 560012, Karnataka, India

    Parthasarathy Ramachandran

  6. , Department of Management Studies, Indian Institute of Science, Gulmohar Marg, Mathikere, Bangalore, 560012, Karnataka, India

    Parameshwar P Iyer

  7. , Department of Management Studies, Indian Institute of Science, Gulmohar Marg, Mathikere, Bangalore, 560012, Karnataka, India

    M Mathirajan

  8. , Department of Management Studies, Indian Institute of Science, Gulmohar Marg, Mathikere, Bangalore, 560012, Karnataka, India

    M H Bala Subrahmanya

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Aundhe, M.D., Narasimhan, R. (2013). Project Nemmadi: The Bytes and Bites of E-Governance in Karnataka, India. In: Mukhopadhyay, C., et al. Driving the Economy through Innovation and Entrepreneurship. Springer, India. https://doi.org/10.1007/978-81-322-0746-7_52

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