Abstract
Transfer stories are a method for narrative knowledge transfer suited for accompanying leadership changes or securing the knowledge of leaving experts—because whenever experienced employees at any level leave an organization, their knowledge and expertise leaves with them. Good knowledge management might guarantee the conservation and future availability of explicit knowledge. Yet, not everything leaving experts know can be easily put into words, and this implicit knowledge is tied closely to each expert as a person. Transfer stories combine narrative interviews with a thorough knowledge documentation and thus ensure that an organization does not lose its elusive experiential knowledge.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Literature
Clark, H. H. (1996). Using language. Cambridge, MA: Cambridge University Press.
Erlach, C. (2014). Wissenstransfer-Methoden für Fach- und Führungskräftewechsel. In U. Cress, F. W. Hesse, & K. Sassenberg (Eds.), Wissenskollektion – 100 Impulse für Lernen und Wissensmanagement in Organisationen (pp. 37–38). Wiesbaden: Springer.
Erlach, C. (2017). Wissenstransfer mit Geschichten. In J. Chlopczyk (Ed.), Beyond storytelling. Narrative Ansätze und die Arbeit mit Geschichten in Organisationen (pp. 275–301). Berlin: Springer.
Erlach, C., Orians, W., & Reisach, U. (2013). Wissenstransfer bei Fach- und Führungskräftewechsel – Erfahrungswissen erfassen und weitergeben. München: Hanser Verlag.
Mayring, P. (2000). Qualitative Inhaltsanalyse. Grundlagen und Techniken. (7. Auflage). Weinheim: Beltz Verlag.
Müller, M., & Grimm, P. (2016). Narrative Medienforschung. Einführung in Methodik und Anwendung. Köln: von Halem.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2020 Springer-Verlag GmbH Germany, part of Springer Nature
About this chapter
Cite this chapter
Erlach, C., Müller, M. (2020). Transfer Stories: Retrieving Hidden Knowledge. In: Narrative Organizations. Management for Professionals. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-61421-1_14
Download citation
DOI: https://doi.org/10.1007/978-3-662-61421-1_14
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-61420-4
Online ISBN: 978-3-662-61421-1
eBook Packages: Business and ManagementBusiness and Management (R0)