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Knowledge Management and Enterprise Social Networking: Content Versus Collaboration

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Innovations in Knowledge Management

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 95))

Abstract

Historically, most enterprise knowledge management efforts have been content-based; however, recently firms have begun to focus their knowledge management efforts into collaboration. As a result, enterprises are changing their knowledge management strategy, focusing on collaboration, using enterprise social networking (ESN). This bifurcation has brought attention to user’s potential supply and demand of knowledge for tasks and decision making: Which do they use, content, collaboration or both? This paper investigates three potential theories to analyze that choice. In addition, the bifurcation suggests development of approaches to facilitate the integration of content and collaboration. Further, this paper investigates the role of personal knowledge management in collaboration and content generation. A case study is presented to illustrate some of the concepts generated in this paper. Finally, this paper proposes a number of potential research issues resulting from this investigation.

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Notes

  1. 1.

    http://www.apqc.org/new-apqc-research-details-best-practices-turning-knowledge-lasting-value-and-competitive-advantage, January 20, 2014.

  2. 2.

    https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology-Media-Telecommunications/dttl_TMT_Predictions2013_EnterpriseSocialNetworks.pdf.

  3. 3.

    https://charliekneen.wordpress.com/2014/10/15/yammer-isnt-facebook-its-twitter/.

  4. 4.

    http://www.zyncro.com/en/overview/solutions/enterprise-social-network.

  5. 5.

    http://www.pressebox.de/pressemitteilung/gartner-uk-ltd/Gartners-2013-Hype-Cycle-for-Social-Software-Reveals-a-Wealth-of-Emerging-Innovations/boxid/620646.

  6. 6.

    http://www.pwc.com/gx/en/about-pwc/facts-and-figures.jhtml.

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Acknowledgements

The author would like to acknowledge Gloria Wren’s suggestion for development of the paper and Liana Razmerita for her comments on an earlier version of this paper.

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  1. University of Southern California, Los Angeles, CA, USA

    Daniel E. O’Leary

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  1. Daniel E. O’Leary
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Correspondence to Daniel E. O’Leary .

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Editors and Affiliations

  1. Department of International Business Communication, Copenhagen Business School, Frederiksberg, Denmark

    Liana Razmerita

  2. Sellinger School of Business and Management, Loyola University Maryland, Baltimore, Maryland, USA

    Gloria Phillips-Wren

  3. Faculty of Education, Science, Technology and Mathematics, University of Canberra, Canberra, Australia

    Lakhmi C. Jain

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O’Leary, D.E. (2016). Knowledge Management and Enterprise Social Networking: Content Versus Collaboration. In: Razmerita, L., Phillips-Wren, G., Jain, L. (eds) Innovations in Knowledge Management. Intelligent Systems Reference Library, vol 95. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-47827-1_3

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  • DOI: https://doi.org/10.1007/978-3-662-47827-1_3

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