Skip to main content

Konzeption eines Bezugsrahmens zur Analyse und Entwicklung von Geschäftsmodellen mobiler Gesundheitsdienstleistungen

  • Chapter
  • First Online:
Dienstleistungsmodellierung 2014

Zusammenfassung

Der Bedarf an mobilen Gesundheitsdienstleistungen wächst stetig. Gesundheitsdienstleister sind mit den Herausforderungen knapper Budgets und des Fachkräftemangels konfrontiert. Gleichzeitig wird eine hohe Dienstleistungsqualität erwartet, weshalb Unterstützungspotenzial besteht, das auch durch (mobile) Informationstechnologien realisiert werden kann. Eine umfassende Adressierung dieser Herausforderungen erfordert die Konzeption neuer, tragfähiger, sowie die Analyse existierender, Geschäftsmodelle. Hierzu präsentiert der vorliegende Beitrag einen Bezugsrahmen, der die konfigurative Gestaltung ebendieser Geschäftsmodelle sowie modellhafte Betrachtungen der aufstrebenden Branche unterstützt.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 59.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 129.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Literaturverzeichnis

  • Abraham C, Nishihara E, Akiyama M (2011) Transforming healthcare with information technology in Japan: a review of policy, people, and progress. Int J Med Inform 80(3):157–70

    Article  Google Scholar 

  • Akesson K, Saveman B, Nilsson G (2007) Health care consumers‘ experiences of informa-tion communication technology – a summary of literature. Int J Med Inform 76(9):633–45

    Article  Google Scholar 

  • Akter S, Ray P, D‘Ambra J (2012) Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust. Electron. Markets (OnlineFirst)

    Google Scholar 

  • Alt R, Zimmermann HD (2001) Preface: Introduction to Special Section – Business Models. Electron. Markets 11(1):3–9

    Google Scholar 

  • Anderson JG, Jay SJ, Anderson MM, Hunt TJ (2002) Evaluating the Capability of Information Technology to Prevent Adverse Drug Events: A Computer Simulation Approach. J Am Med Inform Assn 9(5):479–490

    Article  Google Scholar 

  • Anderson JG (2007) Social, ethical and legal barriers to e-health. Int J Med Inform 76(5–6):480–483

    Article  Google Scholar 

  • Besl S (2011) Moderne, vernetzte Versorgungsformen. In Kunhardt H (Hrsg) Systemisches Management im Gesundheitswesen. Gabler, Wiesbaden

    Google Scholar 

  • Bieber D (2011) Ergebnisse des BMBF-Förderschwerpunkts: Technologie und Dienst-leistungen im demografischen Wandel. ISO Institut e.V., Saarbrücken

    Google Scholar 

  • Binner S, Memmel S (2010) Mobile Lösungen zur Vernetzung von ambulanten Pflege-diensten und Angehörigen. In Tagungsband der eHealth2010. Oesterreichische Computer Gesellschaft, Wien, 75–80

    Google Scholar 

  • Bouwman H, De Vos H, Haaker T (2008) Mobile Service Innovation and Business Models. Springer, Berlin

    Book  Google Scholar 

  • Breitschwerdt R, Heß M (2014) Konzeption eines Bezugsrahmens zur Analyse und Ent-wicklung von Geschäftsmodellen mobiler Gesundheitsdienstleistungen – Langfassung. ICB Research Report No. 58. Universität Duisburg-Essen, Essen

    Google Scholar 

  • Breitschwerdt R, Robert S, Thomas O (2011) Mobile Application Systems for Home Care: Requirements Analysis & Usage Potentials. In AIS (Hrsg) Proceedings AMCIS 2011

    Google Scholar 

  • Chatterjee S et al. (2009) Examining the success factors for mobile work in healthcare: A deductive study. Decis Support Syst 46(3):620–633

    Article  Google Scholar 

  • Ciesielska M, Li F (2011) The Connected Home: From Market Barriers to Business Model Solutions. Proceedings 11th IFIP WG 6.11 I3E 2011. Springer, Berlin, 189–199

    Google Scholar 

  • Cocosila M, Archer N (2010) Adoption of mobile ICT for health promotion: an empirical investigation. Electron. Markets 20(3–4):241–250

    Google Scholar 

  • Darke P, Shanks G, Broadbent M (1998) Successfully completing case study research: combining rigour, relevance and pragmatism. Inform Syst J 8(4):273–289

    Article  Google Scholar 

  • Dwivedi A, Wickramasinghe R, Bali RK, Naguib RNB, Goldberg S (2007) Critical success factors for achieving superior m-health success. Int J Electron Healthc 3(2):261–278

    Article  Google Scholar 

  • EHTEL (2012) ETHICAL Principles for eHealth: Conclusions from the Consultation of Ethics Experts around the Globe. A Briefing Paper. Europ. Kommission, Brüssel

    Google Scholar 

  • Frank U (2006) Towards a Pluralistic Conception of Research Methods in Information Systems Research. Universität Duisburg-Essen, Essen

    Google Scholar 

  • Fritz M, Schlereth C, Figge S (2011) Empirische Evaluation von Fair-Use-Flatrate-Strate-gien für das mobile Internet. Wirtschaftsinf 53(5):257–266

    Article  Google Scholar 

  • Furuholt B, Sein MK (2012) Grounded Analytic Research: Building Theory from a Body of Research. In Proceedings IFIP WG 8.2 Working Conference. Springer, Berlin, 68–78

    Google Scholar 

  • Gersch M, Liesenfeld J (2012) AAL- und E-Health-Geschäftsmodelle. Gabler, Wiesbaden

    Book  Google Scholar 

  • Gordijn J, Akkermans H (2001a) Designing and evaluating e-business models. IEEE Intell Syst 16(4):11–17

    Article  Google Scholar 

  • Gordijn J, Akkermans H (2001b) Ontology-based operators for e-business model de- and reconstruction. In Proc. Knowledge Capture (K-CAP). ACM, New York, 60–67

    Google Scholar 

  • Haaker T, Faber E, Bouwman H (2006) Balancing customer and network value in business models for mobile services. Int J Mob Commun 4(6):645–661

    Google Scholar 

  • Heß M, Breitschwerdt R (2012) Entwicklung eines Anforderungskatalogs für IT-Anwendungen zur Unterstützung des mobilen Arbeitens und Lernens in der ambulan-ten Pflege. Tagungsband MKWI 2012. Gito, Berlin, 341–353

    Google Scholar 

  • Hosbond J, Nielsen P (2005) Mobile Systems Development: A Literature Review. In Proc. IFIP TC8 WG 8.2 International Working Conference. Springer, New York, 215–232

    Google Scholar 

  • Kijl B, Nieuwenhuis B (2010) Deploying a Telerehabilitation Service Innovation: An Early Stage Business Model Engineering Approach. Proceedings 43rd HICSS. IEEE

    Google Scholar 

  • Laakko T, Leppänen J, Lähteenmäki J, Nummiaho, A (2008) Mobile Health and Wellness Application Framework. Methods Inf Med 47(3):217–222

    Google Scholar 

  • Leem CS, Jeon NJ, Choi JH, Shin HG (2005) A Business Model (BM) Development Methodology in Ubiquitous Computing Environments. In Gervasi O et al. (Hrsg) Proceedings ICCSA 2005. LNCS 3483, Springer, Berlin, 86–95

    Google Scholar 

  • Legner C, Nolte C, Urbach N (2011) Evaluating Mobile Business Applications in Service and Maintenance Processes: Results of a Quantitative Empirical Study. Proceedings ECIS 2011

    Google Scholar 

  • Lin SP (2011) Determinants of adoption of Mobile Healthcare Service. Int J Mob Commun 9(3):298–315

    Article  Google Scholar 

  • Liu L, Zhu D (2012) An integrated e-service model for electronic medical records. Inf Syst E-Bus Manage (OnlineFirst)

    Google Scholar 

  • Meertens LO, Iacob ME, Nieuwenhuis B (2012) A Method for Business Model Develop-ment. In Proceedings 1st Business Modeling and Software Design. LNBIP 109, Springer, Berlin, 113–129

    Book  Google Scholar 

  • Mettler T, Eurich M (2012) What is the business model behind e-health? A pattern-based approach to sustainable profit. Proceedings ECIS 2012

    Google Scholar 

  • O‘Malley AS (2011) Tapping the unmet potential of health information technology. N Engl J Med 364(12):1090–1091

    Article  Google Scholar 

  • Österle H et al. (2010) Memorandum zur gestaltungsorientierten Wirtschaftsinformatik. Z Betriebswirt Forsch 62(6):662–679

    Google Scholar 

  • Olla P, Tan J (2006) The M-Health Reference Model. Int J Healthc Inf Syst 1(2):1–19

    Article  Google Scholar 

  • Orlikowski WJ, Baroudi JJ (1991) Studying Information Technology in Organizations: Research Approaches and Assumptions. Inform Syst Res 2(1):1–28

    Article  Google Scholar 

  • Osterwalder A, Pigneur Y (2010) Business Model Generation. Campus, Frankfurt/Main

    Google Scholar 

  • Osterwalder A (2004) The Business Model Ontology – a Proposition in a Design Science Approach. Dissertation, Université de Lausanne

    Google Scholar 

  • Osterwalder A, Pigneur Y, Tucci CL (2005) Clarifying business models: Origins, present, and future of the concept. Commun AIS 16(1):Art. 1

    Google Scholar 

  • Ostrowski Ł, Helfert M, Hossain F (2011) A Conceptual Framework for Design Science Research. Proc. 10th Business Informatics Research. Springer, Berlin, 345–354

    Google Scholar 

  • Pereira R, Almeida R, Silva MM (2013) How to Generalize an Information Technology Case Study. Proceedings 8th DESRIST. LNCS 7939, Springer, Berlin, 150–164

    Google Scholar 

  • Picot A, Schmid MS (2009) Mobilisierung von Wertschöpfungsprozessen durch innovative und sichere Informationstechnologie. Ludwig-Maximilians-Universität, München

    Google Scholar 

  • Prag N, Yeghiazarian A, Istepanian R (2006) Telemedicine Business Models Focusing on Emerging Mobile Technologies for Chronic Disease Management: UK Perspective. Proceedings 1st Transdisciplinary Conference on Distributed Diagnosis and Home Healthcare. IEEE, 133–136

    Google Scholar 

  • Rohner P et al. (2008) Was kann die Wirtschaftsinformatik dazu beitragen, E-Health voran zu bringen? Wirtschaftsinf 50(4):330–334

    Article  Google Scholar 

  • Rügge I (2003) Mobile Lösungen für mobile Tätigkeiten. In Proceedings 3. Workshop Mobiles Computing in der Medizin (MoCoMed). GI, Bonn, 101–107

    Google Scholar 

  • Sarela A, Whittaker F, Korhonen I (2009) Service and business model for technology enabled and home-based cardiac rehabilitation programs. 31st Annual international conference of the IEEE Engineering in Medicine and Biology Society. IEEE, 303–307

    Google Scholar 

  • Schaffers H (2005) Innovation and systems change: the example of mobile, collaborative workplaces. AI & Soc 19(4):334–347

    Article  Google Scholar 

  • Schallmo D (2013) Geschäftsmodell-Innovation. Dissertation, Universität Ulm, 2012. Springer, Wiesbaden

    Google Scholar 

  • Seelos HJ (1993) Die konstitutiven Merkmale der Krankenhausleistungsproduktion. Führen und Wirtschaften im Krankenhaus 10(2):108–116

    Google Scholar 

  • Seelos HJ (2008) Lexikon Medizinmanagement. Oldenbourg, München

    Book  Google Scholar 

  • Srnka K, Koeszegi S (2007) From Words to Numbers: How to Transform Qualitative Data into Meaningful Quantitative Results. Schmalenbach Business Review 59(1):29–57

    Google Scholar 

  • Thomas O (2006) Management von Referenzmodellen. Dissertation, Universität des Saar-landes. Logos, Berlin

    Google Scholar 

  • van Ooteghem J, Tesch T, Verbrugge Sofie, Ackaert A, Colle D, Pickavet M, Demeester P (2010) Modeling Market Shares of Competing (e)Care Providers. In Kostkova P (Hrsg) Second International eHealth 2009. Springer, Berlin, 192–199

    Google Scholar 

  • Vannieuwenborg F, Kirtava Z, Lambrinos L, van Ooteghem J, Verbrugge S (2012) Impli-cations of mHealth Service Deployments: A Comparison between Dissimilar European Countries. In Telecommunication Economics. Selected Results of the COST Action ISO605 Econ@Tel. LNCS 7216, Springer, Berlin, 56–66

    Google Scholar 

  • Varshney U (2007) Pervasive Healthcare and Wireless Health Monitoring. Mobile Netw Appl 12(2–3):113–127

    Article  Google Scholar 

  • Wälivaara BM, Andersson S, Axelsson K (2009) Views on technology among people in need of health care at home. Int J Circumpol Heal 68(2):158–169

    Google Scholar 

  • Wickramasinghe N, Goldberg S (2005) A Framework for Delivering M-health Excellence. In Vogel DR (Hrsg) Proceedings 18th Bled eConference

    Google Scholar 

  • Winter A, Haux R, Ammenwerth E, Brigl B, Hellrung N, Jahn F (2011) Health Information Systems. Springer, London

    Book  Google Scholar 

  • Wirtz BW (2011) Business Model Management. Gabler, Wiesbaden

    Book  Google Scholar 

  • WKWI – Wissenschaftliche Kommission Wirtschaftsinformatik (2008) WI-Orientierungs-listen. Wirtschaftsinf 50(2):155–163

    Article  Google Scholar 

  • Wu JH, Wang SC, Lin LM (2007) Mobile computing acceptance factors in the healthcare industry: a structural equation model. Int J Med Inform 76(1):66–77

    Article  Google Scholar 

  • Zolnowski A, Böhmann T (2010) Stand und Perspektiven der Modellierung von Geschäfts-modellen aus Sicht des Dienstleistungsmanagements. In Thomas O, Nüttgens M (Hrsg) Dienstleistungsmodellierung 2010. Physica, Berlin, 24–38

    Google Scholar 

  • Zolnowski A, Semmann M, Böhmann T (2012) Vergleich von Metamodellen zur Reprä-sentation von Geschäftsmodellen im Service. In Thomas O, Nüttgens M (Hrsg) Dienstleistungsmodellierung 2012. Springer, Berlin, 26–48

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer Fachmedien Wiesbaden

About this chapter

Cite this chapter

Breitschwerdt, R., Heß, M. (2014). Konzeption eines Bezugsrahmens zur Analyse und Entwicklung von Geschäftsmodellen mobiler Gesundheitsdienstleistungen. In: Thomas, O., Nüttgens, M. (eds) Dienstleistungsmodellierung 2014. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-06891-2_12

Download citation

  • DOI: https://doi.org/10.1007/978-3-658-06891-2_12

  • Published:

  • Publisher Name: Springer Gabler, Wiesbaden

  • Print ISBN: 978-3-658-06890-5

  • Online ISBN: 978-3-658-06891-2

  • eBook Packages: Business and Economics (German Language)

Publish with us

Policies and ethics