Abstract
This chapter discusses the main aspects of enterprise social software, and how business process management systems are evolving into social business platforms. In particular, the impacts of social software include cultural effects of collaboration during process modeling and process execution, as well as technological impacts of newer user interface models, development techniques, and delivery mechanisms. In turn, these have economic impacts for both development and delivery models.
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Kemsley, S. (2015). Business Process Management and the Social Enterprise. In: vom Brocke, J., Rosemann, M. (eds) Handbook on Business Process Management 1. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_20
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DOI: https://doi.org/10.1007/978-3-642-45100-3_20
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