Skip to main content

New-Generation Managers’ Business/IT Alignment Perspective for a More Business-Driven IS Design

  • Conference paper
Business Information Systems Workshops (BIS 2013)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 160))

Included in the following conference series:

Abstract

Digital natives are increasingly populating organizations’ management. As they have higher expectations of IS accommodating their non-functional user preferences, the frontend application design of management support systems (MSS)—as managers’ direct user-interface—plays an increasingly dominant role. By means of using new-generation managers’ perspective of a business/IT alignment, this article proposes a method for a more business-driven IS design. We obtain both a set of business-driven MSS requirements and—applying this approach—initial design guidelines. We evaluate our approach with respect to the state of the art and propose avenues for future research.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Henderson, J.C., Venkatraman, N.: Strategic Alignment: Leveraging IT for Transforming Organizations. IBM Syst. J. 32, 4–16 (1993)

    Article  Google Scholar 

  2. Gluchowski, P., Gabriel, R., Dittmar, C.: Management Support Systems und Business Intelligence - Computergestützte Informationssysteme für Fach- und Führungskräfte. Springer, Heidelberg (2008)

    Google Scholar 

  3. Schulze, K.-D., Besbak, U., Dinter, B., Overmeyer, A., Schulz-Sacharow, C., Stenzel, E.: BI-Studie 2009. Steria Mummert Consulting AG, Hamburg (2009)

    Google Scholar 

  4. Vodanovich, S., Sundaram, D., Myers, M.: Digital Natives and Ubiquitous Information Systems. Information Systems Research 21, 711–723 (2010)

    Article  Google Scholar 

  5. Wixom, B.H., Watson, H.J.: The BI-Based Organization. International Journal of Business Intelligence Research 1, 13–28 (2010)

    Article  Google Scholar 

  6. Tidwell, J.: Designing Interfaces. O’Reilly, Köln (2005)

    Google Scholar 

  7. Eckerson, W., Hammond, M.: Visual Reporting and Analysis - Seeing Is Knowing. TDWI Best Practices Report. TDWI, Chatsworth (2011)

    Google Scholar 

  8. Mayer, J.H.: Using The Kano Model To Identify Attractive User-Interface Software Components. In: George, J.F. (ed.) Proceedings of the 20th Inter. Conf. on Information Systems (ICIS), Orlando, USA, vol. 314 (HCI), pp. 1–17 (2012)

    Google Scholar 

  9. Pijpers, G.G.M., Bemelmans, T.M.A., Heemstra, F.J., van Montfort, K.A.G.M.: Senior Executives’ Use of Information Technology. Information and Software Technology 43, 959–971 (2001)

    Article  Google Scholar 

  10. Hevner, A.R., March, S.T., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly 28, 75–105 (2004)

    Google Scholar 

  11. Peffers, K., Tuunanen, T., Gengler, C.E., Rossi, M., Hui, W., Virtanen, V., Bragge, J.: The Design Science Research Process: A Model for Producing and Presenting Information Systems Research. In: 1st International Conference on Design Science in Information Systems and Technology, pp. 83–106. Claremont (2006)

    Google Scholar 

  12. Clark Jr., T.D., Jones, M.C., Armstrong Curtis, P.: The Dynamic Structure of Management Support Systems: Theory Development, Research Focus, and Direction. MIS Quarterly 31, 579–615 (2007)

    Google Scholar 

  13. Arnott, D., Pervan, G.: Eight Key Issues for the Decision Support Systems Discipline. Decision Support Systems 44, 657–672 (2008)

    Article  Google Scholar 

  14. Carlsson, S.A., Henningsson, S., Hrastinski, S., Keller, C.: An Approach for Designing Management Support Systems: The Design Science Research Process and Its Outcomes. In: Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology, pp. 1–10. Malvern (2009)

    Google Scholar 

  15. ISO: Ergonomics of Human-System Interaction—Part 110: Dialogue Principles (ISO 9241-110:2006), Berlin (2008)

    Google Scholar 

  16. Hackos, J.T., Redish, J.C.R.: User and Task Analysis for Interface Design. John Wiley & Sons, New York (1998)

    Google Scholar 

  17. Young, D., Watson, H.J.: Determinates of EIS Acceptance. Information & Management 29, 153–164 (1995)

    Article  Google Scholar 

  18. SAP AG, http://www.sap.com/corporate-en/press.epx?pressid=8360

  19. IBM, http://www-03.ibm.com/press/us/en/pressrelease/22572.wss

  20. Sumita, U., Yoshii, J.: Enhancement of E-commerce via Mobile Accesses to the Internet. Electronic Commerce Research and Applications 9, 217–227 (2010)

    Article  Google Scholar 

  21. Puuronen, S., Savolainen, V.: Mobile Information Systems—Executives’ View. Information Systems Journal 7, 3–20 (1997)

    Article  Google Scholar 

  22. Webster, J., Watson, R.T.: Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly 26, 13–23 (2002)

    Google Scholar 

  23. Walls, J.G., Widmeyer, G.R., El Sawy, O.A.: Building an Information System Design Theory for Vigilant EIS. Information Systems Research 3, 36–59 (1992)

    Article  Google Scholar 

  24. Kotonya, G., Sommerville, I.: Requirements Engineering: Processes and Techniques. John Wiley & Sons, New York (1998)

    Google Scholar 

  25. Sommerville, I.: Software Engineering. Pearson, München (2010)

    Google Scholar 

  26. Paech, B., Kerkow, D.: Non-functional Requirements Engineering - Quality Is Essential. In: Regnell, B., Kamsties, E., Gervasi, V. (eds.) 10th Requirements Engineering: Foundation for Software Quality (REFSQ), pp. 237–250. Universität Duisburg-Essen, Riga (2004)

    Google Scholar 

  27. Hoogervorst, J.A.P.: Enterprise Governance and Enterprise Engineering. Springer, Diemen (2009)

    Book  Google Scholar 

  28. Gregor, S.: The Nature of Theory in Information Systems. MIS Quarterly 30, 611–642 (2006)

    Google Scholar 

  29. March, S.T., Smith, G.F.: Design and Natural Science Research on Information Technology. Decision Support Systems 15, 251–266 (1995)

    Article  Google Scholar 

  30. Marchand, D.A., Peppard, J.: Designed to Fail: Why IT Projects Underachieve and What to Do about It. IMD International, Lausanne (2008)

    Google Scholar 

  31. Zhang, P., Benbasat, I., Carey, J., Davis, F., Galletta, D.: Human-Computer Interaction Research in the MIS Discipline. Communications of the Association for Information Systems 9, 334–355 (2002)

    Google Scholar 

  32. Benbasat, I., Nault, B.R.: An Evaluation of Empirical Research in Managerial Support Systems. Decision Support Systems 6, 203–226 (1990)

    Article  Google Scholar 

  33. DeLone, W.H., McLean, E.R.: The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems 19, 9–30 (2003)

    Google Scholar 

  34. Davis, F.D.: Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quartely 13, 318–340 (1989)

    Article  Google Scholar 

  35. Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly 27, 425–478 (2003)

    Google Scholar 

  36. Wixom, B.H., Todd, P.A.: A Theoretical Integration of User Satisfaction and Technology Acceptance. Information Systems Research 16, 85–102 (2005)

    Article  Google Scholar 

  37. Vom Brocke, J., Simons, A., Niehaves, B., Riemer, K., Plattfaut, R., Cleven, A.: Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process. In: 17th European Conference on Information Systems, Verona, pp. 2206–2217 (2009)

    Google Scholar 

  38. Willcocks, L.P., Whitley, E.A., Avgerou, C.: The Ranking of Top IS Journals: A Perspective from the London School of Economics. European Journal of Information Systems 17, 163–168 (2008)

    Article  Google Scholar 

  39. AIS, http://ais.affiniscape.com/displaycommon.cfm?an=1&subarticlenbr=432

  40. WKWI: WI-Liste der Konferenzen, Proceedings und Lecture Notes. Wirtschaftsinformatik 50, 155–163 (2008)

    Google Scholar 

  41. Yigitbasioglu, O.M., Velcu, O.: A Review of Dashboards in Performance Management: Implications for Design and Research. International Journal of Accounting Information Systems 13, 41–59 (2012)

    Article  Google Scholar 

  42. Cheung, W., Babin, G.: A Metadatabase-Enabled Executive Information System (Part A): A Flexible and Adaptable Architecture. Decision Support Systems 42, 1589–1598 (2006)

    Article  Google Scholar 

  43. Watson, H.J., Watson, R.T., Singh, S., Holmes, D.T.: Development Practices of EIS: Findings of a Field Study. Decision Support Systems 14, 171–184 (1995)

    Article  Google Scholar 

  44. Kimball, R.: Drill Down to Ask Why, Part 1. DM Review 18, 6 (2008)

    Google Scholar 

  45. Wu, C.-S., Cheng, F.-F., Yen, D.C., Huang, Y.-W.: User Acceptance of Wireless Technology in Organizations: A Comparison of Alternative Models. Computer Standards & Interfaces 33, 50–58 (2011)

    Article  Google Scholar 

  46. Gebauer, J., Shaw, M.J., Gribbins, M.L.: Task-Technology Fit for Mobile Information Systems. Journal of Information Technology (Palgrave Macmillan) 25, 259–272 (2010)

    Article  Google Scholar 

  47. Few, S.: Dashboard Design: Beyond Meters, Gauges, and Traffic Lights. Business Intelligence Journal 10, 18–24 (2005)

    Google Scholar 

  48. Papageorgiou, E., de Bruyn, H.: Creating Strategic Value through Executive Information Systems: An Exploratory Study. Electronic Journal of Information Systems Evaluation 13, 57–76 (2010)

    Google Scholar 

  49. Mayer, J.H., Marx, F.: Systematic Development of Business-Driven Requirements – Using Next-Generation EIS Design as an Example. In: Winter, R., Zhao, J.L., Aier, S. (eds.) DESRIST 2010. LNCS, vol. 6105, pp. 506–521. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  50. Warmouth, M.T., Yen, D.: A Detailed Analysis of Executive Information Systems. International Journal of Information Management 12, 192–208 (1992)

    Article  Google Scholar 

  51. Few, S.: Information Dashboard Design: The Effective Visual Communication of Data. O’Reilly Media, North Sebastopol (2006)

    Google Scholar 

  52. Tarasewich, P., Gong, J., Nah, F.F.-H., Dewester, D.: Mobile Interaction Design: Integrating Individual and Organizational Perspectives. Information KMS 7, 121–144 (2008)

    Google Scholar 

  53. Gebauer, J., Shaw, M.J.: Success Factors and Impacts of Mobile Business Applications: Results from a Mobile E-procurement Study. International Journal of Electronic Commerce 8, 19–41 (2004)

    Google Scholar 

  54. Yuan, Y., Archer, N., Connelly, C.E., Zheng, W.: Identifying the Ideal Fit between Mobile Work and Mobile Work Support. Information & Management 47, 125–137 (2010)

    Article  Google Scholar 

  55. Benbasat, I., Dexter, A.S., Todd, P.: An Experimental Program Investigating Color-Enhanced and Graphical Information Presentation: An Integration of the Findings. Communications of the ACM 29, 1094–1105 (1986)

    Article  Google Scholar 

  56. Chatterjee, S., Chakraborty, S., Sarker, S., Sarker, S., Lau, F.Y.: Examining the Success Factors for Mobile Work in Healthcare: A Deductive Study. Decision Support Systems 46, 620–633 (2009)

    Article  Google Scholar 

  57. Winter, R.: Design of Situational Artefacts—Conceptual Foundations and Their Application to IT/Business Alignment. In: Pokorny, J., Repa, V., Richta, K., Wojtkowski, W., Linger, H., Barry, C., Lang, M. (eds.) Information Systems Development, pp. 35–49. Springer, New York (2011)

    Chapter  Google Scholar 

  58. Mayer, J.H., Winter, R., Mohr, T.: Situational Management Support Systems. Business & Information Systems Engineering 4, 331–345 (2012)

    Article  Google Scholar 

  59. Samuelson, P.A.: Foundations of Economic Analysis. Harvard Press, Cambridge (1983)

    Google Scholar 

  60. Patas, J., Bartenschlager, J., Goeken, M.: RBV in Empirical IT Business Value Research–An Evidence-Based Literature Review. In: Proceedings of the 2012 45th Hawaii International Conference on System Sciences, pp. 5062–5071. IEEE Computer Society (2012)

    Google Scholar 

  61. Todd, P., Benbasat, I.: Process Tracing Methods in Decision Support Systems Research: Exploring the Black Box. MIS Quarterly 11, 493–512 (1987)

    Article  Google Scholar 

  62. March, S.T., Hevner, A.R.: Integrated Decision Support Systems: A Data Warehousing Perspective. Decision Support Systems 43, 1031–1043 (2007)

    Article  Google Scholar 

  63. Hung, S.-Y., Wu, H.-L.: Factors Influencing User Acceptance of Web-Based Decision Support Systems. Journal of Computer Information Systems 52, 70–77 (2012)

    Google Scholar 

  64. Eckerson, W.W.: Performance Dashboards: Measuring, Monitoring, and Managing Your Business. John Wiley & Sons, Hoboken (2010)

    Google Scholar 

  65. Power, D.J., Sharda, R.: Model-Driven Decision Support Systems: Concepts and Research Directions. Decision Support Systems 43, 1044–1061 (2007)

    Article  Google Scholar 

  66. Rosen, E.: The Culture of Collaboration: Maximizing Time, Talent and Tools to Create Value in the Global Economy. Red Ape Pub., San Francisco (2007)

    Google Scholar 

  67. Shim, J.P., Warkentin, M., Courtney, J.F., Power, D.J., Sharda, R., Carlsson, C.: Past, Present, and Future of Decision Support Technology. Decision Support Systems 33, 111–126 (2002)

    Article  Google Scholar 

  68. Howson, C.: Ease of Use and Interface Appeal in Business Intelligence Tools. Beye Network, Boulder (2010)

    Google Scholar 

  69. Sankar, C.S., Nelson Ford, F., Bauer, M.: A DSS User Interface Model to Provide Consistency and Adaptability. Decision Support Systems 13, 93–104 (1995)

    Article  Google Scholar 

  70. Ziff Davis Enterprise: Reaping the benefits of next generation dashboards. Beye Network, Newton (2009)

    Google Scholar 

  71. Donlon, B.S.: Designing Next-Generation Dashboards. DM Review 17, 39–39 (2007)

    Google Scholar 

  72. Chi, R.T., Turban, E.: Distributed Intelligent Executive Information Systems. Decision Support Systems 14, 117–130 (1995)

    Article  Google Scholar 

  73. Salmeron, J.L.: EIS Data: Findings from an Evolutionary Study. Journal of Systems and Software 64, 111–114 (2002)

    Article  Google Scholar 

  74. Fest, G.: The Future of Spreadsheets in BI? Bank Technology News 20, 33–33 (2007)

    Google Scholar 

  75. Galloway, D.L.: Achieving Accurate Metrics Using Balanced Scorecards and Dashboards. Performance Improvement 49, 38–45 (2010)

    Article  Google Scholar 

  76. Wu, J.: Harnessing the Power of Exception Reporting. DM Review 15, 16–68 (2005)

    Google Scholar 

  77. Houghton, R., El Sawy, O., Gray, P., Donegan, C., Joshi, A.: Vigilant Information Systems for Managing Enterprises in Dynamic Supply Chains: Real-Time Dashboards at Western Digital. MIS Quarterly Executive 3, 19–35 (2004)

    Google Scholar 

  78. Schneider, M.: A General Model for the Design of Data Warehouses. International Journal of Production Economics 112, 309–325 (2008)

    Article  Google Scholar 

  79. Talwar, K., Gosain, A.: Hierarchy Classification for Data Warehouse: A Survey. Procedia Technology 6, 460–468 (2012)

    Article  Google Scholar 

  80. Parr Rud, O.: Business Intelligence Success Factors: Tools for Aligning Your Business in the Global Economy. John Wiley & Sons, Hoboken (2009)

    Google Scholar 

  81. Andersson, B., Henningsson, S.: Developing Mobile Information Systems: Managing Additional Aspects. In: ECIS 2010 Proceedings. Pretoria (2010)

    Google Scholar 

  82. Fernández-Medina, E., Trujillo, J., Villarroel, R., Piattini, M.: Access Control and Audit Model For the Multidimensional Modeling of Data Warehouses. Decision Support Systems 42, 1270–1289 (2006)

    Article  Google Scholar 

  83. Kantardzic, M.: Data Mining: Concepts, Models, Methods, and Algorithms. John Wiley & Sons, Hoboken (2011)

    Book  Google Scholar 

  84. Gebauer, J., Schober, F.: Information System Flexibility and the Cost Efficiency of Business Processes. Journal of the Association for Information Systems 7, 122–146 (2006)

    Google Scholar 

  85. Wixom, B.H., Watson, H.J.: An Empirical Investigation of the Factors Affecting Data Warehousing Success. MIS Quarterly 25, 17–41 (2001)

    Article  Google Scholar 

  86. Schober, F., Gebauer, J.: How Much to Spend on Flexibility? Determining the Value of Information System Flexibility. Decision Support Systems 51, 638–647 (2011)

    Article  Google Scholar 

  87. Saaty, T.L.: The Analytic Hierarchy Process. McGraw-Hill, New York (1980)

    Google Scholar 

  88. Mayer, J.H.: Current Changes in Executive Work and How to Handle Them by Redesigning Executive Information Systems. In: Mancini, D., Vaassen, E., Dameri, R.P. (eds.) Accounting Information Systems for Decision Making, pp. 134–155. Springer, Heidelberg (2012)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Hauke, J., Mayer, J.H., Quick, R., Feistenauer, H. (2013). New-Generation Managers’ Business/IT Alignment Perspective for a More Business-Driven IS Design. In: Abramowicz, W. (eds) Business Information Systems Workshops. BIS 2013. Lecture Notes in Business Information Processing, vol 160. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-41687-3_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-41687-3_9

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-41686-6

  • Online ISBN: 978-3-642-41687-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics