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Towards a Mobile Technical Customer Service Support Platform

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Mobile Web Information Systems (MobiWIS 2013)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 8093))

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Abstract

Service technicians in the Technical Customer Service (TCS) domain have to deal with different duties at the point of service in a short time. To tackle these challenges, information systems have to be developed to support their everyday work. In the joint project EMOTEC we aim to improve the efficiency of service technicians by intelligent mobile assistant systems. Key component of our system is an integration platform for effective data storage and -integration that facilitates repair processes. The platform under development provides flexible support and has the potential to both increase the productivity and the empowerment of the service technician.

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References

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Author information

Authors and Affiliations

  1. Information Management and Information Systems, University of Osnabrück, Katharinenstraße 3, 49074, Osnabrück, Germany

    Michael Fellmann, Deniz Özcan & Oliver Thomas

  2. School of Business, Economics and Social Sciences, Department of Socioeconomics, University of Hamburg, Von-Melle-Park 9, 20146, Hamburg, Germany

    Michel Matijacic, Gerald Däuble & Markus Nüttgens

  3. INTERACTIVE Software Solutions GmbH, Universität Campus Nord, Scheer Tower, 66123, Saarbrücken, Germany

    Michael Schlicker

Authors
  1. Michael Fellmann
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  2. Deniz Özcan
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  3. Michel Matijacic
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  4. Gerald Däuble
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  5. Michael Schlicker
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  6. Oliver Thomas
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  7. Markus Nüttgens
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Editor information

Editors and Affiliations

  1. Department of Information Engineering and Computer Science, University of Trento, 38123, Povo, TN, Italy

    Florian Daniel

  2. Department of Computer Science, University of Cyprus, 1 University Avenue, Nicosia, Cyprus

    George A. Papadopoulos

  3. PReCISE Research Center, University of Namur, 5000, Belgium

    Philippe Thiran

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© 2013 Springer-Verlag Berlin Heidelberg

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Fellmann, M. et al. (2013). Towards a Mobile Technical Customer Service Support Platform. In: Daniel, F., Papadopoulos, G.A., Thiran, P. (eds) Mobile Web Information Systems. MobiWIS 2013. Lecture Notes in Computer Science, vol 8093. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40276-0_24

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  • DOI: https://doi.org/10.1007/978-3-642-40276-0_24

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40275-3

  • Online ISBN: 978-3-642-40276-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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