Abstract
Staffs’ behavior shaping is the focus and purpose of the construction of quality culture. This paper analyzes the relationship between leadership, organizational support, shaping process and staffs’ behavior, verifies the theoretical assumptions and the conceptual model using structural equation modeling (SEM). The results show that shaping process has a significant direct positive impact on staffs’ behavior, leadership has a significant direct positive impact on organizational support, leadership and organizational support have a significant direct positive impact on process shaping and also have a significant indirect positive impact on staffs’ behavior through shaping process.
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Jing, Nn., Mao, Jx., Chen, Xq. (2013). Leadership, Organizational Support, Shaping Process and Staffs’ Behavior in Quality Works: An Empirical Study. In: Qi, E., Shen, J., Dou, R. (eds) International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012) Proceedings. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38445-5_73
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DOI: https://doi.org/10.1007/978-3-642-38445-5_73
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