Abstract
According to the interrelation among indices of human resources management level evaluation system, and it’s difficulty to define object precisely. In this article, we combined the method of network analytic hierarchy process and fuzzy comprehensive evaluation, then implemented comprehensive evaluation towards the power supply enterprise human resources management. Firstly, the ANP method is used to determine the weight of every index, overcome the defects that hierarchical analysis cannot reflect the interrelation between indicators, and then construct the fuzzy comprehensive assessment model based on analytic network process that used to evaluate the uncertainty of human resources management ability. Finally, using the Super Decisions software to implement example analysis verifies the effectiveness and scientificalness of the evaluation model.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Brechan I (2006) The diverent evect of primary and secondary product attributes on customer satisfaction. J Econ Psychol 27:441–458
Georg Schrey gg, Kliesch M (2005) Dynamic capabilities and the development of organizational competencies. Working Paper, Freie University, Berlin
Hartmann P (2007) Vanessa Apaolaza Iba n ez. Managing customer loyalty in liberalized residential energy markets: the impact of energy branding. Energ Policy 35:2661–2672
Johnson MD, Herrmann A, Gustafsson A (2002) Comparing customer satisfaction across industries and countries. J Econ Psychol 23:749–769
Nilsson L, Johnson MD, Gustafsson A (2001) The impact of quality practices on customer satisfaction and business results: product versus service organizations. J Qual Manage 6(1):5–27
Ryding D (2010) The impact of new technologies on customer satisfaction and business to business customer relationships: evidence from the soft drinks industry. J Retail Consum Serv 17:224–228
Tao J, Chen Bowen, Sun Limin. The Study Based on Fuzz y Network Analytic Hierarchy Process (ahp).Technology Consulting. 2010.(2)
Teece DJ, Pisano G, Shuen A (1997) Dynamic capabilities and strategic management. Strateg Manage J 18:509–533
Woo Gon Kim Christy Yen Nee Ng, Yen-soon Kim (2009) Influence of institutional and word-of-mouth. Int J Hosp Manage 28:10–17
Zhao X, Huo B, Flynn BB, Yeung JY (2008) The impact of power and relationship commitment on the integration between manufacturers and customers in a supply chain. J Oper Manage 26:368–388
Zollo M, Winter G (2002) Deliberate learning and the evolution of dynamic capabilities. Organ Sci 13(3):339–350
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Zhao, Ym. (2013). Power Supply Enterprise Human Resources Management Ability Fuzzy Comprehensive Evaluation Based on ANP. In: Qi, E., Shen, J., Dou, R. (eds) The 19th International Conference on Industrial Engineering and Engineering Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38442-4_98
Download citation
DOI: https://doi.org/10.1007/978-3-642-38442-4_98
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-38441-7
Online ISBN: 978-3-642-38442-4
eBook Packages: Business and EconomicsBusiness and Management (R0)