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Menschliches Verhalten bei der Ausführung von Prozessen

Einflussfaktoren auf die Entscheidungsfindung

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Risikomanagement und Fehlervermeidung im Krankenhaus

Part of the book series: Erfolgskonzepte Praxis- & Krankenhaus-Management ((ERFOLGSPRAXIS))

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Zusammenfassung

Entscheidungen müssen auch in der Medizin ständig gefällt werden. Sie unterliegen dabei nicht immer objektiven Kriterien, sondern grundsätzlich auch sog. Soft Skills, also der ur-menschlichen Art und Weise, überhaupt Entscheidungen zu fällen, sowie den Modulationen durch die jeweilige Situation; diese nimmt ebenfalls auf die zu treffende Entscheidung wesentlichen Einfluss.

Auf der Basis der Ergebnisse moderner Hirnforschung werden die Grundtatsachen menschlicher Entscheidungsfindung dargestellt. Neben biologischen Grundlagen sind aber auch noch verschiedene weitere Faktoren daran beteiligt, wann und warum individuell unterschiedlich Entscheidungen getroffen werden, wie z.B. die individuelle Ausbildung und Erfahrung sowie die äußeren Variablen und Ereignisse, die unter starken Emotionen erlebt wurden.

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Authors and Affiliations

  1. Wissenschaftliche Leitung Institut für Lehrergesundheit am Institut für Arbeits-, Sozial- und Umweltmedizin, Universitätsmedizin der Johannes Gutenberg-Universität Mainz, Kupferbergterasse 17–19, 55116, Mainz, Deutschland

    Univ.-Prof. Dr. med. D.-M. Rose

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  1. Univ.-Prof. Dr. med. D.-M. Rose
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  1. Deutsche Klinik für Diagnostik GmbH, Wiesbaden, Germany

    Walter Merkle

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Rose, DM. (2014). Menschliches Verhalten bei der Ausführung von Prozessen. In: Merkle, W. (eds) Risikomanagement und Fehlervermeidung im Krankenhaus. Erfolgskonzepte Praxis- & Krankenhaus-Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38045-7_3

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  • DOI: https://doi.org/10.1007/978-3-642-38045-7_3

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