Skip to main content
SpringerLink
Log in

Exploring Workaround Situations in Business Processes

  • Conference paper
Business Process Management Workshops (BPM 2012)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 132))

Included in the following conference series:

Abstract

Business process management (BPM) systems are implemented by organizations in order to gain a full control of processes and ensure their efficient and effective performance according to specified procedures. However, a common phenomenon found in organizations is that processes are bypassed and worked around by their participants. The premise underlying this paper is that workarounds are performed for reasons. Understanding these reasons may reveal flaws in process design or in the implementation of BPM systems. The paper reports an exploratory multiple-case study, performed in three organizations, intended to gain an understanding of business process workarounds and the situations in which they are performed. The study identified six workaround types and 24 situational factors related to them.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Zabjek, D., Kovacic, A., Stemberger, M.I.: The influence of business process management and some other CSFs on successful ERP implementation. Business Process Management Journal 15(4), 588 (2009)

    Article  Google Scholar 

  2. Bandara, W., Indulska, M., Chong, S., Sadiq, S.: Major issues in business process management: An expert perspective. In: 15th European Conference on Information Systems, St Gallen, Switzerland, June 7-9, pp. 1240–1251 (2007)

    Google Scholar 

  3. Ko, R.K.L., Lee, S.S.G., Lee, E.W.: Business process management (BPM) standards: A survey. Business Process Management Journal 15(5), 744–791 (2009)

    Article  MathSciNet  Google Scholar 

  4. Ravesteyn, J.P.P., Batenburg, R.S.: Surveying the Critical Success Factors of BPM-systems Implementation. In: Business Process Management Journal, pp. 492–507 (2010)

    Google Scholar 

  5. Siha, S., Saad, H.: Business Process Improvement: Empirical Assessment and Extensions. Business Process Management Journal 14(6), 778–802 (2008)

    Article  Google Scholar 

  6. Rozinat, A., van der Aalst, W.M.P.: Conformance checking of processes based on monitoring real behavior. Inf. Syst. 33(1), 64–95 (2008)

    Article  Google Scholar 

  7. Myers, M.D., Newman, M.: The Qualitative Interview in IS Research: Examining the Craft. Information and Organization 17, 2–26 (2007)

    Article  Google Scholar 

  8. Wohed, P., van der Aalst, W.M.P., Dumas, M., ter Hofstede, A.H.M., Russell, N.: On the Suitability of BPMN for Business Process Modelling. In: Dustdar, S., Fiadeiro, J.L., Sheth, A.P. (eds.) BPM 2006. LNCS, vol. 4102, pp. 161–176. Springer, Heidelberg (2006)

    Chapter  Google Scholar 

  9. Strauss, A., Corbin, J.: Basics of Qualitative Research: Grounded Theory Procedures and Techniques. Sage Publications, London (1990)

    Google Scholar 

  10. Shekedi, A.: Words that try to touch: Qualitative Research - Theory and Implementation. Ramot Publications, Tel-Aviv (2003)

    Google Scholar 

  11. Ravesteyn, J.P.P., Versendaal, J.: Success factors of business process management systems implementation. paper presented at Australasian Conference on Information Systems, Toowoomba (December 2007)

    Google Scholar 

  12. Ravesteyn, J.P.P.: Business process management systems: hype or new paradigm. paper presented at International Information Management Association, Beijing (October 2007)

    Google Scholar 

  13. Kim, H., Lee, Y.-H., Yim, H., Cho, N.W.: Design and Implementation of a Personalized Business Activity Monitoring System. In: Jacko, J.A. (ed.) HCI 2007. LNCS, vol. 4553, pp. 581–590. Springer, Heidelberg (2007)

    Chapter  Google Scholar 

  14. Kang, J.G., Han, K.H.: A business activity monitoring system supporting real-time business performance management. In: Third International Conference on Convergence and Hybrid Information Technology, ICCIT 2008, vol. 1, pp. 473–478 (November 2008)

    Google Scholar 

  15. Van der Aalst, W.M.P., Rubin, V., van Dongen, B.F., Kindler, E., Gunther, C.W.: Process Mining: A Two-Step Approach to Balance between under fitting and over fitting. Software and Systems Modeling 9(1), 87–111 (2010)

    Article  Google Scholar 

  16. Van der Aalst, W.M.P., de Beer, H.T., van Dongen, B.F.: Process Mining and Verification of Properties: An Approach Based on Temporal Logic. Springer, New York (2005)

    Google Scholar 

  17. Weske, M., van der Aalst, W.M.P., Verbeek, H.M.W.: Advances in business process management. Data & Knowledge Engineering 50, 1–8 (2004)

    Article  Google Scholar 

  18. van der Aalst, W.M.P., van Dongen, B.F.: Discovering Workflow Performance Models from Timed Logs. In: Han, Y., Tai, S., Wikarski, D. (eds.) EDCIS 2002. LNCS, vol. 2480, pp. 45–63. Springer, Heidelberg (2002)

    Chapter  Google Scholar 

  19. Song, M., van der Aalst, W.M.P.: Towards comprehensive support for organizational mining. Decision Support Systems 46(1), 300–317 (2008)

    Article  Google Scholar 

  20. Christopher, M., Philip, K.: Representing User Workarounds as a Component of System Dependability. In: PRDC 2004, pp. 353–362 (2004)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Information Systems, University of Haifa, Israel, 31905

    Nesi Outmazgin

Authors
  1. Nesi Outmazgin
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Queensland University of Technology, Brisbane, QLD, Australia

    Marcello La Rosa

  2. University of Haifa, Haifa, Israel

    Pnina Soffer

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Outmazgin, N. (2013). Exploring Workaround Situations in Business Processes. In: La Rosa, M., Soffer, P. (eds) Business Process Management Workshops. BPM 2012. Lecture Notes in Business Information Processing, vol 132. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36285-9_45

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-36285-9_45

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-36284-2

  • Online ISBN: 978-3-642-36285-9

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation