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A Review on Tourist Satisfaction of Tourism Destinations

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LISS 2012

Abstract

The present paper is a detailed sort-out and critical review of the foreign literature on tourist satisfaction at destinations in the last decade. Four dimensions that the relevant research surrounded are identified: tourist satisfaction theoretical model; the relation between tourist satisfaction and loyalty, expectation and service quality; the tourists’ cultural backgrounds and cultural differences of the tourist satisfaction; and evaluation model of tourist satisfaction at destinations. The limitations of the previous research are briefly discussed, and future research directions are suggested attempting to provide reference and inspiration for the relevant domestic research and the tourism industry.

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Acknowledgments

This work was supported by the Fundamental Research Funds for the Central Universities (No.2011JBM035) and Beijing philosophy and Social Science Fund(No.11JGC103).

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Authors and Affiliations

  1. School of Economics and Management, Beijing Jiaotong University, Beijing, China

    Yining Chen & Hui Zhang

  2. School of English and International Studies, Beijing Foreign Studies University, Beijing, China

    Li Qiu

Authors
  1. Yining Chen
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  2. Hui Zhang
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  3. Li Qiu
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Corresponding author

Correspondence to Yining Chen .

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Editors and Affiliations

  1. Beijing Jiaotong University, Beijing, 100044, China, People's Republic

    Zhenji Zhang

  2. , Department of information Management, Beijing Jiaotong University, 3 Shangyuancun, Xizhimenwai, Beijing, 100044, China, People's Republic

    Runtong Zhang

  3. , School of Economics and Management, Beijing Jiaotong University, Haidian District, Beijing, 100044, China, People's Republic

    Juliang Zhang

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Chen, Y., Zhang, H., Qiu, L. (2013). A Review on Tourist Satisfaction of Tourism Destinations. In: Zhang, Z., Zhang, R., Zhang, J. (eds) LISS 2012. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32054-5_83

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