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Life on the Road: Exposing Drivers’ Tendency to Anthropomorphise In-Vehicle Technology

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Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) (IEA 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 823))

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Abstract

Anthropomorphism is often used in the design of products and technology, with the aim of enhancing the user experience. However, ‘human’ elements may also be employed for practical reasons, e.g. using speech as an interaction mechanism to minimise visual/manual distraction while driving. A self-report questionnaire survey (attracting 285 respondents from the UK), enriched by over thirteen hours of ethnographic-style observations involving 14 participants, explored drivers’ tendency to anthropomorphise a routine in-vehicle navigation device (employing speech to deliver instructions). While the self-reported behaviour of drivers revealed only limited evidence of anthropomorphism, the observations clearly demonstrated that such behaviour was abundant during everyday use, with plentiful examples of drivers and passengers assigning gender, names and personality to the device. Drivers also attempted to engage the device in conversation, apparently endowing it with independent thought, and blamed it for mistakes. The results raise important considerations for the design and development of future in-vehicle technology (where speech is employed as an interaction mechanism), and speech-based systems more widely.

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Authors and Affiliations

  1. Human Factors Research Group, University of Nottingham, Nottingham, UK

    David R. Large & Gary Burnett

Authors
  1. David R. Large
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  2. Gary Burnett
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Corresponding author

Correspondence to David R. Large .

Editor information

Editors and Affiliations

  1. University of the Republic of San Marino, San Marino, San Marino

    Sebastiano Bagnara

  2. Centre for Clinical Risk Management and Patient Safety, Tuscany Region, Florence, Italy

    Riccardo Tartaglia

  3. Centre for Clinical Risk Management and Patient Safety, Tuscany Region, Florence, Italy

    Sara Albolino

  4. Fraunhofer FKIE, Bonn, Nordrhein-Westfalen, Germany

    Thomas Alexander

  5. International Ergonomics Association, Tokyo, Japan

    Yushi Fujita

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Large, D.R., Burnett, G. (2019). Life on the Road: Exposing Drivers’ Tendency to Anthropomorphise In-Vehicle Technology. In: Bagnara, S., Tartaglia, R., Albolino, S., Alexander, T., Fujita, Y. (eds) Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). IEA 2018. Advances in Intelligent Systems and Computing, vol 823. Springer, Cham. https://doi.org/10.1007/978-3-319-96074-6_1

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