Abstract
Proton therapy has been developing rapidly in recent years. A better design of the proton therapy center will reduce the cost and improve the treatment effect. In this paper, we propose a new proton therapy service based on the service design theory. By applying service touchpoint optimization, adding new service touchpoints and service procedure optimization, the proposed new proton service has the potential of meeting demands of both patients and the medical stuff. The treatment effect and the treatment experience will be improved in a large extent.
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Liu, X., Wang, W. (2019). Design of Proton Therapy Procedure Based on Service Design Theory. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_45
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DOI: https://doi.org/10.1007/978-3-319-94947-5_45
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