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Exploring the Indirect Effect of Emotional Intelligence on Interpersonal Conflict Under FLMs Leadership

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Proceedings of the Twelfth International Conference on Management Science and Engineering Management (ICMSEM 2018)

Part of the book series: Lecture Notes on Multidisciplinary Industrial Engineering ((LNMUINEN))

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Abstract

The purposefulness of this study is to investigate the relationship between leadership styles of frontline managers (FLM) and interpersonal conflict, with direct and indirect intervention of emotional intelligence (EI). Research data were obtained from 211 frontline managers from banking sector of Pakistan. SmartPLS 2.0, a second-generation structural equation modeling technique was used to test and verify hypotheses. Results indicate that leadership styles are significantly associated with interpersonal conflict. Using High EI can negatively moderates interpersonal conflicts through transformational and transactional leadership style. However, the least preferred style of FLM is laissez-faire style and found to be insignificant with interpersonal conflict. This research provides imperious insight towards significance of FLM in banking industry. They should be trained to overcome interpersonal conflicts; appropriate cognizance of a conflict before it erupts and escalates can be an exquisite skill. This investigation contributes to the literature by identifying association of leadership styles with EI to cater interpersonal conflict in a non-western context. Current study enhances mindfulness of FLM by practicing emotional intelligence factor with leadership styles to overcome interpersonal conflict.

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Acknowledgements

The National Nature Science Foundation of China under Grant No. 71231002 supported this work.

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Authors and Affiliations

  1. School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, 100876, People’s Republic of China

    Yasir Tanveer, Anum Tariq & Umair Akram

  2. Management School, Shanghai University of International Business and Economics, Shanghai, People’s Republic of China

    Jiayin Qi

Authors
  1. Yasir Tanveer
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  2. Jiayin Qi
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  3. Anum Tariq
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  4. Umair Akram
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Corresponding author

Correspondence to Umair Akram .

Editor information

Editors and Affiliations

  1. Sichuan University, Chengdu, China

    Jiuping Xu

  2. Monash University, Department of Management, Melbourne, VIC, Australia

    Fang Lee Cooke

  3. Fuzzy Logic Systems Institute, Tokyo University of Science, Tokyo, Japan

    Mitsuo Gen

  4. Department of Mathematics and Statistics, McMaster University, Hamilton, ON, Canada

    Syed Ejaz Ahmed

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Tanveer, Y., Qi, J., Tariq, A., Akram, U. (2019). Exploring the Indirect Effect of Emotional Intelligence on Interpersonal Conflict Under FLMs Leadership. In: Xu, J., Cooke, F., Gen, M., Ahmed, S. (eds) Proceedings of the Twelfth International Conference on Management Science and Engineering Management. ICMSEM 2018. Lecture Notes on Multidisciplinary Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-93351-1_38

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