Skip to main content

Performance Management and Enterprise Excellence Through Sustainable Business Models

  • Chapter
  • First Online:
Sustainable Business Models

Abstract

Humanity faces wicked challenges on the right, left, before, behind, above, and beneath. Many of these are of our own making; enterprises have contributed to their creation—and must contribute to their resolution. Edgeman takes a systemic approach to sustainable business modeling that integrates diverse elements usually considered in isolation. The resulting model integrates guiding principles used in leading enterprise excellence models with the 10 principles of the United Nations Global Compact, delivering a model for sustainable enterprise excellence, resilience, and robustness capable of attacking relevant wicked challenges such as ones embraced by the UN Agenda 2030 Sustainable Development Goals.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Ackoff, R.L. 1994. Systems Thinking and Thinking systems. System Dynamics Review 10 (2–3): 175–188.

    Article  Google Scholar 

  • Anderson, J., and C. Markides. 2007. Strategic Innovation at the Base of the Pyramid. MIT Sloan Management Review 49 (1): 83–88.

    Google Scholar 

  • Baines, T., A.Z. Bigdeli, O.F. Bustinza, V.G. Shi, J. Baldwin, and K. Ridgway. 2017. Servitization: Revisiting the State-of-the-art and Research Priorities. International Journal of Operations & Production Management 37 (2): 256–278.

    Article  Google Scholar 

  • Bocken, N.M.P., I. de Pauw, C. Bakker, and B. van der Grinten. 2016. Product Design and Business Model Strategies for a Circular Economy. Journal of Industrial and Production Engineering 33 (5): 308–320.

    Article  Google Scholar 

  • Bou-Llusar, J.C., A.B. Escrig-Tena, V. Roca-Puig, and I. Beltrán. 2009. An Empirical Assessment of the EFQM Excellence Model: Evaluation as a TQM Framework Relative to the MBNQA Model. Journal of Operations Management 27 (1): 1–22.

    Article  Google Scholar 

  • Carpenter, R.C. 2016. ‘Innocent Women and Children’: Gender, Norms, and Protection of Civilians. London: Routledge.

    Google Scholar 

  • Chomsky, N. 2015. Rogue States: The Rule of Force in World Affairs. Chicago, IL: Haymarket Books.

    Google Scholar 

  • Consolandi, C., and R.G. Eccles. 2018. Supporting Sustainable Development Goals is Easier than You Might Think. MIT Sloan Management Review. Big Idea: Sustainability Blog, 15 February 2018. Accessed March 31, 2018. https://sloanreview.mit.edu/article/supporting-sustainable-development-goals-is-easier-than-you-might-think/.

  • Davidson, J.O. 2015. Modern Slavery: The Margins of Freedom. London: Palgrave Macmillan.

    Book  Google Scholar 

  • Deldin, J.M., and M. Schuknecht. 2014. The AskNature Database: Enabling Solutions in Biomimetic Design. In Biologically Inspired Design, ed. D. McAdams and R. Stone, 17–27. London: Springer.

    Chapter  Google Scholar 

  • Dietz, S., and N. Stern. 2015. Endogenous Growth, Convexity of Damage and Climate Risk: How Nordhaus’ Framework Supports Deep Cuts in Carbon Emissions. The Economic Journal 125 (583): 574–620.

    Article  Google Scholar 

  • Edgeman, R. 2015. Strategic Resistance for Sustaining Enterprise Relevance: A Paradigm for Sustainable Enterprise Excellence, Resilience and Robustness. International Journal of Productivity and Performance Management 64 (3): 318–333.

    Article  Google Scholar 

  • ———. 2017. Routinizing Peak Performance and Impacts Via Virtuous Cycles. Measuring Business Excellence 21 (3): 261–271.

    Article  Google Scholar 

  • ———. 2018. Urgent Evolution: Excellence and Wicked Anthropocene Age Challenges. Total Quality Management & Business Excellence. https://doi.org/10.1080/14783363.2018.1430510.

  • Edgeman, R., A. Bøllingtoft, J. Eskildsen, P. Kallehave, and T. Kjærgaard. 2015a. Sustainable Enterprise Excellence and the Continuously Relevant & Responsible Organization. International Journal of Social Ecology & Sustainable Development 4 (4): 65–76.

    Article  Google Scholar 

  • Edgeman, R., and J. Eskildsen. 2014. Modeling and Assessing Sustainable Enterprise Excellence. Business Strategy and the Environment 23 (3): 173–187.

    Article  Google Scholar 

  • Edgeman, R., J. Eskildsen, and A. Neely. 2015b. Translating Triple Top Line Strategy into Triple Bottom Line Performance. Measuring Business Excellence 19 (1): 1–12.

    Article  Google Scholar 

  • Elkington, J. 1998. Partnerships from Cannibals with Forks: The Triple Bottom Line of 21st Century Business. Environmental Quality Management 8 (1): 37–51.

    Article  Google Scholar 

  • Erragragui, E., and T. Sagoarde-Segot. 2016. Solving the SRI Puzzle? A Note on the Mainstreaming of Ethical Investment. Finance Research Letters 18: 32–42.

    Article  Google Scholar 

  • Escrig, A.B., and L.M. de Menezes. 2015. What Characterizes Leading Companies Within Business Excellence Models? An Analysis of “EFQM Recognized for Excellence” Recipients in Spain. International Journal of Production Economics 169: 362–375.

    Article  Google Scholar 

  • Etzioni, A., and A. Bowditch. 2006. Public Intellectuals: An Endangered Species? Lanham, MD: Rowan & Littlefield Publishing.

    Google Scholar 

  • Gardan, J. 2016. Additive Manufacturing Technologies: State of the Art and Trends. International Journal of Production Research 54 (10): 3118–3132.

    Article  Google Scholar 

  • Groysberg, B., J. Lee, J. Price, and J.Y.D. Cheng. 2018a. The Leader’s Guide to Corporate Culture: How to Manage the Eight Critical Elements of Organizational Life. Harvard Business Review 96 (1): 44–52.

    Google Scholar 

  • ———. 2018b. What’s Your Organization’s Cultural Profile: A Worksheet and Questions to Get You Started. Harvard Business Review 96 (1): 53.

    Google Scholar 

  • ———. 2018c. How to Shape Your Culture: Steps for Setting an Aspirational Target. Harvard Business Review 96 (1): 54.

    Google Scholar 

  • ———. 2018d. Convergence Matters: When Employee’s Views of the Culture Align, Engagement and Customer Orientation Benefit. Harvard Business Review 96 (1): 55.

    Google Scholar 

  • ———. 2018e. Context, Conditions, and Culture: Consider Geographic Region, Industry, Strategy, Leadership, and Organizational Design. Harvard Business Review 96 (1): 56–57.

    Google Scholar 

  • Halpern, B.S., M. Frazier, J. Potapenko, K.S. Casey, K. Koenig, C. Longo, J.S. Lowndes, et al. 2015. Spatial and Temporal Changes in Cumulative Human Impacts on the World’s Ocean. Nature Communications 6, Article 7615. https://doi.org/10.1035/ncomms8615.

  • Hammer, M. 2002. Process Management and the Future of Six Sigma. MIT Sloan Management Review 43 (2): 26–32.

    Google Scholar 

  • Hart, S.L., and C.M. Christensen. 2002. The Great Leap: Driving Innovation from the Base of the Pyramid. MIT Sloan Management Review 44 (1): 51–56.

    Google Scholar 

  • Hauser, J.R., and D. Clausing. 1996. The House of Quality. IEEE Engineering Management Review 24 (1): 24–32.

    Google Scholar 

  • Herbert, S. 2006. Tangled Up in Blue: Conflicting Paths to Police Legitimacy. Theoretical Criminology 10 (4): 481–504.

    Article  Google Scholar 

  • Johnson, C.E. 2018. Challenges of Leadership: Casting Light or Shadow. 6th ed. Thousand Oaks, CA: Sage Publishing.

    Google Scholar 

  • Jones, G.A., and K.J. Warner. 2016. The 21st Century Population-Energy-Climate Nexus. Energy Policy 93: 206–212.

    Article  Google Scholar 

  • Klemkosky, R.C. 2013. Financial System Fragility. Business Horizons 56 (6): 675–683.

    Article  Google Scholar 

  • Koenigsaeker, G. 2013. Leading the Lean Enterprise Transformation. 2nd ed. Boca Raton, FL: CRC Press.

    Google Scholar 

  • Kolbert, E. 2014. The Sixth Extinction: An Unnatural History. New York: Henry Holt.

    Google Scholar 

  • Kruglanski, A.W., M.J. Gelfand, J.J. Bélanger, A. Sheveland, M. Hetiarachchi, and R. Gunaratna. 2014. The Psychology of Radicalization and Deradicalization: How Significance Quest Impacts Violent Extremism. Political Psychology 35 (S1): 69–93.

    Article  Google Scholar 

  • Lichtenthaler, U. 2009. Absorptive Capacity, Environmental Turbulence, and the Complementarity of Organizational Learning Processes. The Academy of Management Journal 52 (4): 822–846.

    Google Scholar 

  • Liu, X., J.J. Klemeš, P.S. Varbanov, L. Čuček, and Y. Qian. 2017. Virtual Carbon and Water Flows Embodied in International Trade: A Review on Consumption-Based Analysis. Journal of Cleaner Production 146: 20–28.

    Article  Google Scholar 

  • McDonough, W., and M. Braungaart. 2002. Design for the Triple Top Line: New Tools for Sustainable Commerce. Corporate Environmental Strategy 9 (3): 251–258.

    Article  Google Scholar 

  • Nauta, A.L., M.M.P.D. Heijmans, D. Blok, J. Limpens, B. Elberling, A. Gallagher, B. Li, et al. 2015. Permafrost Collapse After Shrub Removal Shifts Tundra Ecosystem to a Methane Source. Nature Climate Change 5: 67–70.

    Article  Google Scholar 

  • Oakland, J.S. 2014. Total Quality Management and Operational Excellence: Text with Cases. 4th ed. New York: Routledge.

    Book  Google Scholar 

  • Olson, D.L., and D.D. Wu. 2015. Enterprise Risk Management. 2nd ed. Singapore: World Scientific.

    Book  Google Scholar 

  • Pisano, G.P. 2015. You Need an Innovation Strategy. Harvard Business Review 93 (6): 44–54.

    Google Scholar 

  • Plenert, G. 2017. Discover Excellence: An Overview of the Shingo Model and Its Guiding Principles. Boca Raton, FL: Productivity Press.

    Book  Google Scholar 

  • Porter, M. 1980. Competitive Strategy. New York: Free Press.

    Google Scholar 

  • ———. 2008. The Five Competitive Forces that Shape Strategy. Harvard Business Review 86 (1): 78–93.

    Google Scholar 

  • Prahalad, C.K. 2005. The Fortune at the Bottom of the Pyramid: Eradicating Poverty Through Profits. Philadelphia, PA: Wharton School Publishing.

    Google Scholar 

  • Raddats, C., T. Baines, J. Burton, V.M. Story, and J. Zolkiewski. 2016. Motivations for Servitization: The Impact of Product Complexity. International Journal of Operations & Production Management 36 (5): 572–591.

    Article  Google Scholar 

  • Sabeti, H. 2011. The For-benefit Enterprise. Harvard Business Review 89 (11): 98–104.

    Google Scholar 

  • Schrettle, S., A. Hinz, M. Scherrer-Rathje, and T. Friedli. 2014. Turning Sustainability into Action: Explaining Firms’ Sustainability Efforts and Their Impacton Firm Performance. International Journal of Production Economics 147 (Part A): 73–84.

    Article  Google Scholar 

  • Segars, A.H. 2018. Seven Technologies Remaking the World. MIT Sloan Management Review, Executive Guide. Accessed March 9, 2018. https://sloanreview.mit.edu/projects/seven-technologies-remaking-the-world/?switch_view=PDF.

  • Sterman, J.D. 2002. All Models are Wrong: Reflections on Becoming a Systems Scientist. Systems Dynamics Review 18 (4): 501–531.

    Article  Google Scholar 

  • Stringer, C., and J. Galway-Witham. 2017. Paleoanthropology: On the Origin of Our Species. Nature 546: 212–214. https://doi.org/10.1038/546212a.

    Article  Google Scholar 

  • Tal, A. 2013. Shifting Sands: Land and Water Management in the Middle East. Harvard International Review 35 (2): 37–41.

    Google Scholar 

  • Thébaud, S. 2015. Business as Plan B: Institutional Foundations of Gender Inequality in Entrepreneurship Across 24 Industrialized Countries. Administrative Science Quarterly 60 (4): 671–711.

    Article  Google Scholar 

  • Voland, T., and S. Daly. 2018. The EU Regulation of Conflict Minerals: The Way Out of a Vicious Cycle? Journal of World Trade 52 (1): 37–63.

    Article  Google Scholar 

  • Wunderlich, C. 2017. Deligitimisation à la carte: The ‘rogue state’ Label as a Means of Stabilizing Order in the Nuclear Non-proliferation Regime. Resistance and Change in World Politics. In Resistance and Change in World Politics: Global Issues, ed. S. Gerthiess, S. Herr, K. Wolf, and C. Wunderlich. Cham; London: Palgrave Macmillan.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Rick Edgeman .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 The Author(s)

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Edgeman, R. (2019). Performance Management and Enterprise Excellence Through Sustainable Business Models. In: Aagaard, A. (eds) Sustainable Business Models. Palgrave Studies in Sustainable Business In Association with Future Earth. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-93275-0_11

Download citation

Publish with us

Policies and ethics