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Logistics and Supply Chain Management Investigation: A Case Study

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Service Research and Innovation (ASSRI 2015, ASSRI 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 234))

Abstract

This paper investigates several aspects of logistics and supply chain management such as advantages of a full model of logistics and supply chain management. In addition, it also details a series of challenges in logistics and supply chain management in general and in the computer and video game industry in particular. It also focuses on some popular models and the common trend in logistics and supply chain management. Especially, it analyses the logistics and supply chain model of Ubisoft Australia – a computer and video game publisher. By conducting interviews and observations together with gathering company internal records, it points out some potential problems of Ubisoft Australia with the software system, communication and information flow in inbound logistic and non-conforming returns. Finally, several recommendations are made for future improvements.

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Acknowledgment

Authors would like to express their appreciation for the cooperation and help of Ubisoft Australia.

Author information

Authors and Affiliations

  1. International College of Management, 151 Darley Road, Manly, NSW, 2095, Australia

    Ngoc Hong Tam Dao

  2. Derby Business School, The University of Derby, Kedleston Road, Derby, DE22 1GB, UK

    Jay Daniel

  3. Ubisoft Australia, 14 Mountain Street, Ultimo, NSW, 2007, Australia

    Stephen Hutchinson

  4. Faculty of Engineering and IT, University of Technology Sydney, 15 Broadway, Ultimo, NSW, 2007, Australia

    Mohsen Naderpour

Authors
  1. Ngoc Hong Tam Dao
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  2. Jay Daniel
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  3. Stephen Hutchinson
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  4. Mohsen Naderpour
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Corresponding author

Correspondence to Jay Daniel .

Editor information

Editors and Affiliations

  1. Macquarie University, Sydney, New South Wales, Australia

    Amin Beheshti

  2. CSIRO Research Organisation, Dutton Park, Queensland, Australia

    Mustafa Hashmi

  3. Royal Melbourne Institute of Technology, Melbourne, Victoria, Australia

    Hai Dong

  4. Macquarie University, Sydney, New South Wales, Australia

    Wei Emma Zhang

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Dao, N.H.T., Daniel, J., Hutchinson, S., Naderpour, M. (2018). Logistics and Supply Chain Management Investigation: A Case Study. In: Beheshti, A., Hashmi, M., Dong, H., Zhang, W. (eds) Service Research and Innovation. ASSRI ASSRI 2015 2017. Lecture Notes in Business Information Processing, vol 234. Springer, Cham. https://doi.org/10.1007/978-3-319-76587-7_15

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  • DOI: https://doi.org/10.1007/978-3-319-76587-7_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-76586-0

  • Online ISBN: 978-3-319-76587-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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