Abstract
In this chapter, Marianne Storm aims to describe the connection between healthcare professionals’ competencies, and the subsequent quality of care transitions. The chapter draws attention to Boyatzis’ theory relating to professional competency as an individual characteristic, and uses aspects relating to “cost of coordination” and “agency problem” to explain components relating to professionals’ competencies in supporting transitional care. The author uses empirical examples from an observational study, an interview study with 16 healthcare personnel and relevant literature to illustrate approaches to improve professionals’ competencies.
Similar content being viewed by others
References
Aase, K., Laugaland, K. A., Dyrstad, D. N., & Storm, M. (2013). Quality and safety in transitional care of the elderly: The study protocol of a case study research design (phase 1). BMJ Open, 3, e003506.
Arora, V. M., Johnson, J. K., Meltzer, D. O., & Humphrey, H. J. (2008). A theoretical framework and competency-based approach to improving handoffs. Quality & Safety in Health Care, 17, 11–14.
Bing-Jonsson, P. C., Hofoss, D., Kirkevold, M., Bjørk, I. T., & Foss, C. (2016). Sufficient competence in community elderly care? Results from a competence measurement of nursing staff. BMC Nursing, 15, 5.
Boyatzis, R. E. (1982). The competent manager: A model for effective performance. New York: Wiley.
Boyatzis, R. (2008). Competencies in the 21st century. The Journal of Management Development, 27, 5–12.
Davis, R., Turner, E., Hicks, D., & Tipson, M. (2008). Developing an integrated career and competency framework for diabetes nursing. Journal of Clinical Nursing, 17, 168.
Edwards, A. (2010). Being an expert professional practitioner. Dordrecht: Springer.
Gordon, M., & Findley, R. (2011). Educational interventions to improve handover in health care: A systematic review. Medical Education, 45, 1081–1089.
Illeris, K. (2003). Workplace learning and learning theory. Journal of Workplace Learning, 20(4), 229–244.
Jeffcott, S. A., Evans, S. M., Cameron, P. A., Chin, G. S. M., & Ibrahim, J. E. (2009). Improving measurement in clinical handover. Quality & Safety in Health Care, 18, 272–277.
Jeffs, L., Lyons, R. F., Merkley, J., & Bell, C. M. (2013). Clinicians’ views on improving inter-organizational care transitions. BMC Health Services Research, 13, 1–8.
Kirsebom, M., Wadesten, B., & Hedstöm, M. (2012). Communication and coordination during transition of older persons between nursing homes and hospital still in need of improvement. Journal of Advanced Nursing, 69, 884–895.
Mcmullan, M., Endacott, R., Gray, M. A., Jasper, M., Miller, C. M. L., Scholes, J., & Webb, C. (2003). Portfolios and assessment of competence: A review of the literature. Journal of Advanced Nursing, 41, 283–294.
Nardi, R., Scanelli, G., Corrao, S., Iori, I., Mathieu, G., & Cataldi Amatrian, R. (2007). Co-morbidity does not reflect complexity in internal medicine patients. European Journal of Internal Medicine, 18, 359–368.
Nedreskår, H., & Storm, M. (2016). Coordination of discharge practices for elderly patients in light of a Norwegian healthcare reform. In K. S. Aase & L. Schibevaag (Eds.), Researching patient safety and quality in health care: A Nordic perspective. New York: CRC Press/Taylor & Francis Group.
Norwegian Ministry of Health and Care Services. (2009). Samhandlingsreformen: Rett behandling – på rett sted – til rett tid. St.meld. nr. 47 (2008–2009) [Coordination reform proper treatment – At the right place and right time. Report No 47 to the Storting]. Oslo.
Payne, S., Kerr, C., Hawker, S., Hardey, M., & Powell, J. (2002). The communication of information about older people between health and social care practitioners. Age and Ageing, 31, 107–117.
Storm, M., Siemsen, I. M., Laugaland, K. A., Dyrstad, D. N., & Aase, K. (2014a). Quality in transitional care of the elderly: Key challenges and relevant improvement measures. International Journal of Integrated Care, 14, 1–15.
Storm, M., Groene, O., Testad, I., Dyrstad, D. N., Heskestad, R. N., & Aase, K. (2014b). Quality and safety in the transitional care of the elderly (phase 2): The study protocol of a quasi-experimental intervention study for a cross-level educational programme. BMJ Open, 4, e005962–e005962.
Stoyanov, S., Boshuizen, H., Groene, O., Van der Klink, M., Kicken, W., Drachsler, H., & Barach, P. (2012). Mapping and assessing clinical handover training interventions. BMJ Quality & Safety, 21, i50–i57.
WHO. (2013). Transforming and scaling up health professionals’ education and training. World Health Organization Guidelines. Geneva: WHO. From WHO website http://www.who.int/hrh/resources/transf_scaling_hpet/en/. Accessed 9 Dec 2016.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 The Author(s)
About this chapter
Cite this chapter
Storm, M. (2017). The Role of Professionals’ Competencies in Care Transitions. In: Aase, K., Waring, J., Schibevaag, L. (eds) Researching Quality in Care Transitions. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-62346-7_8
Download citation
DOI: https://doi.org/10.1007/978-3-319-62346-7_8
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-319-62345-0
Online ISBN: 978-3-319-62346-7
eBook Packages: Social SciencesSocial Sciences (R0)