Abstract
This chapter is concerned with metrics and problem-solving, and this includes a discussion of the Balanced Scorecard which assists in identifying appropriate metrics for the organization. The Goal, Question, Metrics (GQM) approach is discussed, and this allows metrics related to the organization goals to be defined. A selection of sample metrics for an organization is presented, and problem-solving tools such as fishbone diagrams, Pareto charts, trend charts are discussed.
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O’Regan, G. (2017). Software Metrics and Problem-Solving. In: Concise Guide to Software Engineering. Undergraduate Topics in Computer Science. Springer, Cham. https://doi.org/10.1007/978-3-319-57750-0_10
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DOI: https://doi.org/10.1007/978-3-319-57750-0_10
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