Abstract
Today, in the marketplace , it is almost impossible to be part of a company’s workforce that is not characterized by a strong diversity in its demographics. Employees belong to different age groups, races , and ethnicities, are of different genders and have different sexual orientation , besides leading, managing, thinking, and learning in diverse ways. If managed effectively, by embracing differences and exercising inclusive processes and procedures, diversity can not only booster performance , but also promote creativity and innovation. The purpose of this chapter is to discuss a viable way to address diversity and inclusion, through the development of a FRAMEWORK that could be tailored to attend specific needs of companies and organizations in different industries.
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de Aquino, C.T.E. (2018). D&I Framework: Diagnostics, Gap Analysis, and Action Plan. In: Aquino, C., Robertson, R. (eds) Diversity and Inclusion in the Global Workplace. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-54993-4_12
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