Abstract
This study attempts to shed light on the importance of human resources management for the development of effective corporate culture. In the beginning of the 20th century the foundation was set for the scientific approach of management theory. Theoretical researchers investigated the behavior managerial and executive staff, attempting to improve the scientific approach. From this point of view the actual mission of managerial and executive staff of hotel unit is to manage the corporate tasks in the most effective way, assisted by the corporate human resources in an optimum tourists service level. An approach of human resources management will be attempted taking into account the special characteristics of the hotel units sector as well as organizational issues. The methodology that will be followed is based on bibliographical research, the text analysis and the correlation of these results with the actual current status of the tourism sector. Research outcomes rise from the rank the need of undertaking measures for a quality upgrade in human resources management in the tourism sector, especially by the use of information and communication technologies, innovative processes and organizational restructures in order to improve effectiveness and quality of service. These findings contribute on the update and modern information for the current situation in the hotel units in this period of economic slowdown and the identification of causes due to the major deviations that often appear in the development of human resource.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Anyfantis, I., Boustras, G., & Karageorgiou, A., (2016). Maintaining occupational safety and health levels during the financial crisis—A conceptual model. Elsevier, Safety Science.
Armstrong, M., & Baron, A. (2007). Managing performance-performance management in action, Chartered institute of personnel and development. London: CIPD House.
Aspridis, G., & Kyriakou, D. (2012). Human resource evaluation in hotel Unit. Management, 7(1), (17–34).
Avramidou, B. G. (2011). Human resource management in tourism sector and staff satisfaction improvement systems. University of Macedonia, Thessaloniki [in Greek].
Bourandas, D., & Papalexandri, N. (2002). Human resource management. Athens: Benos. [in Greek].
Cottica, D., & Grignani, E. (2014). Risk assessment for food preparation, cooking and service. G Ital Med Lav Ergon, 36(4), 230–233.
Ferris, G., Hochwarter, W., Buckley, R., Harrell-Cook, G., & Frink, D. (1999). Human resources management: Some new directions. Journal of Management, 25(3), 305–417.
Harris, M. (2000). Human resource management, a practical approach (2nd ed.). NY: Harcourt, Ιnc.
Koukoubliakos, J. (2013). Modern leadership styles in project management. Larissa: TEI of Thessaly. [in Greek].
Laloumis, D., & Roupas, B. (1996). Personnel of tourism management. Athens: Interbooks. [in Greek].
Langbert, M. (2000). Human resource management and deming’s continuous improvement concept. Journal of Quality Management, 5(1), 84–103.
Milic, V. J., Jovanovic, S., & Krstic, B. (2011). Human resources in tourism as a factor of its employment and competitiveness growth—Comparative analysis of Serbia and surrounding countries. Economics and Organization, 8(4), 433–445.
Mullins, L. J. (1995). Hospitality management—A human resources approach (2nd ed.). London: Longman.
Xitiris, L. (2001). Human resource management. Athens: Interbooks. [in Greek].
Xyrotiri-Koufidou, St. (2001). Human resource management—The challenge of the 21st century (3rd ed.). Thessaloniki: Anikoula. [in Greek].
Websites
ILO (International Labour Organization). Retrieved May 10, 2016, from www.ilo.org.
Retrieved May 10, 2016, from http://www.shyentrepreneur.com/pre-business/maslow%E2%80%99s-hierarchy-of-needs-for-a-small-scale-business/.
Retrieved May 10, 2016, from www.siop.org.
Retrieved September 11, 2016, from https://osha.europa.eu/en/tools-and-publications/publications/e-facts/efact22.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Sdrolias, L., Anyfantis, I., Koukoubliakos, I., Nikova, D., Meleas, I. (2017). The Importance of Human Resource Management for the Development of Effective Corporate Culture in Hotel Units. In: Katsoni, V., Upadhya, A., Stratigea, A. (eds) Tourism, Culture and Heritage in a Smart Economy . Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-47732-9_13
Download citation
DOI: https://doi.org/10.1007/978-3-319-47732-9_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-47731-2
Online ISBN: 978-3-319-47732-9
eBook Packages: Business and ManagementBusiness and Management (R0)