Abstract
In the turbulent global environment in which organizations now compete, having reliable, accurate and readily available information is a key factor. Information is a strategic company resource. To the extent that TQM is an information-intensive management model, it is not unreasonable to assume that companies committed to TQM models should be efficient when managing information. This study has two main objectives. First, we aim to explore whether the information managed by companies committed to TQM models (in particular a quality management system based on the ISO 9000 international quality standards series) meets the dimensions required for information quality. Second, we aim to explore how information quality dimensions influence information consumers’ overall feeling of being well informed in those companies. Using a quantitative approach, we used a questionnaire survey to capture the perceptions of managers in companies committed to a quality management system based on the ISO 9000 international quality standards series with respect to the information they managed. More specifically we applied a nonparametric test and performed a multiple regression analysis to address the objectives of the study. The analysis shows evidence that the information managed already meets many dimensions of information quality among the companies analysed.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Total Quality is embodied in several models, including: the EFQM Excellence Model, the Deming Management Model, the Latin American model for Excellence and the Malcolm Baldrige Model.
References
Bayo-Moriones A, Merino-Diaz-de-Cerio J, Escamilla-de-León SA, Selvam RM (2011) The impact of ISO 9000 and EFQM on the use of flexible work practices. Int J Prod Econ 130:33–42
DeLone WH, McLean ER (1992) Information systems success: the quest for the dependent variable. Inf Syst Res 3(1):60–95
DeLone WH, McLean ER (2003) The DeLone and McLean model of information system success: a ten-year update. J Manage Inf Syst 19(4):9–30
Doeleman HJ, Have S ten, Ahaus K (2012) The moderating role of leadership in the relationship between management control and business excellence. Total Qual Manage Bus Excellence 23(5–6):591–611
Gorla N, Somers TM, Wong B (2010) Organizational impact of system quality, information quality, and service quality. J Strateg Inf Syst 19:207–228
Hair JF Jr, Anderson RE, Tatham RL (1987) Multivariate analysis, 2nd edn. Macmillan, New York
Heras-Saizarbitoria I, Casadesús M, Marimón F (2011) The impact of ISO 9001 standard and the EFQM model: the view of the assessors. Total Qual Manage 22(2):197–218
Lee YW, Strong DM, Kahn BK, Wang RY (2002) AIMQ: a methodology for information quality assessment. Inf Manage 40:133–146
Martínez-Costa M, Martínez-Lorente AR, Choi TY (2008) Simultaneous consideration of TQM and ISO 9000 on performance and motivation: an empirical study of Spanish companies. Int J Prod Econ 113:23–39
Matta K, Chen HG, Tama J (1998) The information requirements of total quality management. Total Qual Manage Bus Excellence 9(6):445–461
Nelson RR, Todd PA, Wixom BH (2005) Antecedents of information and system quality: an empirical examination within the context of data warehousing. J Manage Inf Syst 21(4):199–235
Sen BA, Taylor R (2007) Determining the information needs of small and medium-sized enterprises: a critical success factor analysis. Inf Res 12(4). http://informationr.net/ir/12-4/paper329.html
Tee SW, Bowen PL, Doyle P, Rohde FH (2007) Factors influencing organizations to improve data quality in their information systems. Acc Finan 47:335–355
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing Switzerland
About this paper
Cite this paper
Zárraga-Rodríguez, M., Suárez-Barraza, M.F., Álvarez, M.J., Viles, E., Jaca, C. (2017). Information Quality in Companies Committed to TQM. In: Amorim, M., Ferreira, C., Vieira Junior, M., Prado, C. (eds) Engineering Systems and Networks. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-45748-2_32
Download citation
DOI: https://doi.org/10.1007/978-3-319-45748-2_32
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-45746-8
Online ISBN: 978-3-319-45748-2
eBook Packages: EngineeringEngineering (R0)