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Measuring Readiness for Compliance: A Gap Analysis Tool to Complete the TIPA Process Assessment Framework

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Systems, Software and Services Process Improvement (EuroSPI 2016)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 633))

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Abstract

The combination of conformity and process assessment is gaining interest among business organizations, and the IT Service Management (ITSM) field is no exception to this trend. We have designed a Gap Analysis tool enabling to translate the identified requirement gaps into a process perspective. The tool is based on the proces map from the Process Assessment Model (PAM) built on the same requirements set to provide the process view, and so it creates correlations and offers interesting complementarities with the related PAM. The Proof of Concept presented in this paper validates the design of such a tool. It opens the door to its application to the IT Service Management field and, in particular, its integration within the current Tudor’s IT Process Assessment (TIPA) framework.

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Authors and Affiliations

  1. Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg

    Michel Picard, Alain Renault, Béatrix Barafort & Stéphane Cortina

Authors
  1. Michel Picard
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  2. Alain Renault
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  3. Béatrix Barafort
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  4. Stéphane Cortina
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Corresponding authors

Correspondence to Michel Picard , Alain Renault , Béatrix Barafort or Stéphane Cortina .

Editor information

Editors and Affiliations

  1. Graz University of Technology, Graz, Austria

    Christian Kreiner

  2. Dublin City University, Dublin 9, Ireland

    Rory V. O'Connor

  3. Volkswagen AG, Wolfsburg, Germany

    Alexander Poth

  4. I.S.C.N. GesmbH, Graz, Austria

    Richard Messnarz

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Picard, M., Renault, A., Barafort, B., Cortina, S. (2016). Measuring Readiness for Compliance: A Gap Analysis Tool to Complete the TIPA Process Assessment Framework. In: Kreiner, C., O'Connor, R., Poth, A., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2016. Communications in Computer and Information Science, vol 633. Springer, Cham. https://doi.org/10.1007/978-3-319-44817-6_9

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  • DOI: https://doi.org/10.1007/978-3-319-44817-6_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-44816-9

  • Online ISBN: 978-3-319-44817-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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