Skip to main content
SpringerLink
Log in

Influence of Appointment Times on Interday Scheduling

  • Conference paper
  • First Online:
Operations Research Proceedings 2015

Part of the book series: Operations Research Proceedings ((ORP))

Abstract

In primary care mainly two types of patient requests occur: walk-ins without an appointment and patients with a prescheduled appointment. The number and position of such prescheduled appointments influence waiting times for patients, capacity for treatment and the utilization of physicians. An integer linear model is developed, where the minimum number of appointments prescheduled for a weekly profile is determined. Since the number of patient requests differs significantly between seasons, weekdays and daytime, efficient appointment scheduling has to take different scenarios into account. Using an intensive monte-carlo simulation, we compare appointment strategies with respect to their performance for different scenarios.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

References

  1. Cao, W., Wan, Y., Tu, H., Shang, F., Liu, D., Tan, Z., Sun, C., Ye, Q., Xu, Y.: A web-based appointment system to reduce waiting for outpatients: A retrospective study. BMC Health Serv. Res. 11, 318 (2011)

    Google Scholar 

  2. Cayirli, T., Veral, E.: Outpatient scheduling in health care: a review of literature. Prod Oper Manag 12(4), 519–549 (2003)

    Article  Google Scholar 

  3. De Vuyst, S., Bruneel, H., Fiems, D.: Computationally efficient evaluation of appointment schedules in health care. Eur J Oper Res 237(3), 1142–1154 (2014)

    Article  Google Scholar 

  4. Gupta, D., Denton, B.: Appointment scheduling in health care: challenges and opportunities. IIE Trans 40(9), 800–819 (2008)

    Article  Google Scholar 

  5. Rachuba, S., Werners, B.: Robust approach for scheduling in hospitals using multiple objectives. J Oper Res Soc 65(4), 546–556 (2014)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Chair for Management, esp. Operations Research and Accounting, Faculty of Management and Economics, Ruhr University Bochum, Bochum, Germany

    Matthias Schacht, Lara Wiesche & Brigitte Werners

  2. Essen University Hospital, Institute for General Medicine, Essen, Germany

    Birgitta Weltermann

Authors
  1. Matthias Schacht
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Lara Wiesche
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Brigitte Werners
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Birgitta Weltermann
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Matthias Schacht .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Vienna, Vienna, Austria

    Karl Franz Dörner

  2. Decision Sciences and Statistics (IDS) Department, ESSEC Business School of Paris, Cergy Pontoise Cedex, France

    Ivana Ljubic

  3. Department of Statistics and Operations Research, University of Vienna, Vienna, Austria

    Georg Pflug

  4. Operations Research and Control Systems, TU Wien, Vienna, Austria

    Gernot Tragler

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing Switzerland

About this paper

Cite this paper

Schacht, M., Wiesche, L., Werners, B., Weltermann, B. (2017). Influence of Appointment Times on Interday Scheduling. In: Dörner, K., Ljubic, I., Pflug, G., Tragler, G. (eds) Operations Research Proceedings 2015. Operations Research Proceedings. Springer, Cham. https://doi.org/10.1007/978-3-319-42902-1_79

Download citation

Publish with us

Policies and ethics

Search

Navigation