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A Segmented Abstraction Hierarchy Model for Business Process Modeling

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Advances in Human Factors, Business Management, Training and Education

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 498))

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Abstract

Business process modeling (BPM) typically focuses on the definition and refinement of standardized rules governing typical operations. The accommodation of extraordinary events is not usually addressed in BPM. A process model based on an abstraction hierarchy framework, however, could benefit by borrowing from the tools developed for ecologic interface design, which relies on underlying abstraction hierarchy models to provide adaptability in atypical conditions. In this work, a modified abstraction hierarchy model is proposed for application to general-purpose information systems. The new model explicitly includes both human and technologic components as an agent-based construct, and seeks to better define their interactions with data/information. The model is intended to act as a framework for guiding the development of robust business process models.

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Notes

  1. 1.

    These definitions of data and information allow for the future re-definition of “mind” if/when artificial intelligence systems are deemed worthy of that label. It also allows for the distinction between “brain” and “mind” as neurological parameters may be measured objectively, resulting in data, whereas thoughts might not.

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Author information

Authors and Affiliations

  1. Department of Supply Chain and Information Systems, Smeal College of Business, The Pennsylvania State University, University Park, State College, PA, USA

    Arthur C. Jones

Authors
  1. Arthur C. Jones
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Correspondence to Arthur C. Jones .

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Editors and Affiliations

  1. University of Vaasa , Vaasa, Finland

    Jussi Ilari Kantola

  2. Hungarian-Netherlands School of Edu man, University of Szeged Hungarian-Netherlands School of Edu man, Szeged, Hungary

    Tibor Barath

  3. Faculty of Technology and Maritime Scien, University College of Southeast Norway Faculty of Technology and Maritime Scien, Kongsberg, Norway

    Salman Nazir

  4. TiER1 Performance Solutions , Colorado Springs,, Colorado, USA

    Terence Andre

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Jones, A.C. (2017). A Segmented Abstraction Hierarchy Model for Business Process Modeling. In: Kantola, J., Barath, T., Nazir, S., Andre, T. (eds) Advances in Human Factors, Business Management, Training and Education. Advances in Intelligent Systems and Computing, vol 498. Springer, Cham. https://doi.org/10.1007/978-3-319-42070-7_13

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  • DOI: https://doi.org/10.1007/978-3-319-42070-7_13

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-42069-1

  • Online ISBN: 978-3-319-42070-7

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