Skip to main content
SpringerLink
Log in

A Comparison of Trust Measures in Human–Robot Interaction Scenarios

  • Conference paper
  • First Online:
Advances in Human Factors in Robots and Unmanned Systems

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 499))

Abstract

When studying Human–Robot Interaction (HRI), we often employ measures of trust. Trust is essential in HRI, as inappropriate levels of trust result in misuse, abuse, or disuse of that robot. Some measures of trust specifically target automation, while others specifically target HRI. Although robots are a type of automation, it is unclear which of the broader factors that define automation are shared by robots. However, measurements of trust in automation and trust in robots should theoretically still yield similar results. We examined an HRI scenario using (1) an automation trust scale and (2) a robotic trust scale. Findings indicated conflicting results coming from these respective trust scales. It may well be that these two trust scales examine separate constructs and are therefore not interchangeable. This discord shows us that future evaluations are required to identify scale appropriate context applications for either automation or robotic operations.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Chen, J.Y., Barnes, M.J.: Supervisory control of multiple robots effects of imperfect automation and individual differences. Hum. Factors J. Hum. Factors Ergon. Soc. 54(2), 157–174 (2012)

    Article  Google Scholar 

  2. Heerink, M., Krose, B., Evers, V., Wielinga, B.: Assessing acceptance of assistive social agent technology by older adults: the almere model. Int. J. Soc. Robots 2, 361–375 (2010)

    Article  Google Scholar 

  3. Hinds, P.J., Roberts, T.L., Jones, H.: Whose job is it anyway? A study of human-robot interaction in a collaborative task. Hum-Comput. Interac. 19, 151–181 (2004)

    Article  Google Scholar 

  4. Parasuraman, R., Cosenzo, K.A., de Visser, E.: Adaptive automation for human supervision of multiple uninhabited vehicles: effects on change detection, situation awareness, and mental workload. Mil. Psychol. 21, 270–297 (2009)

    Article  Google Scholar 

  5. Tsui, K.M., Yanco, H.A.: Assistive, Surgical, and Rehabilitation Robots from the Perspective of Medical and Healthcare Professionals. The AAAI Workshop on Human Implications of Human-Robot Interaction, pp. 34–39. AAAI Press, Vancouver, Canada (2007)

    Google Scholar 

  6. Parasuraman, R., Riley, V.: Humans and automation: use, misuse, disuse, abuse. Hum. Factors J. Hum. Factors Ergon. Soc. 39(2), 230–253 (1997)

    Article  Google Scholar 

  7. Yagoda, R.E., Gillan, D.J.: You want me to trust a robot? The development of a human–robot interaction trust scale. Int. J. Soc. Robot. 4(3), 235–248 (2012)

    Article  Google Scholar 

  8. Hancock, P.A., Billings, D.R., Schaefer, K.E., Chen, J.Y., De Visser, E.J., Parasuraman, R.: A meta-analysis of factors affecting trust in human-robot interaction. Hum. Factors: J. Hum. Factors Ergon. Soc. 53(5), 517–527 (2011)

    Article  Google Scholar 

  9. Lee, J.D., See, K.A.: Trust in automation: designing for appropriate reliance. Hum. Factors J Hum. Factors Ergon. Soc. 46(1), 50–80 (2004)

    Article  Google Scholar 

  10. Hancock, P.A., Billings, D.R., Schaefer, K.E.: Can you trust your robot? Ergon. Des. Q. Hum. Factors Appl. 19(3), 24–29 (2011)

    Article  Google Scholar 

  11. Bitan, Y., Meyer, J.: Self-Initiated and respondent actions in a simulated control task. Ergonomics 50(5), 763–788 (2007)

    Article  Google Scholar 

  12. Linegang, M., Stoner, H.A., Patterson, M.J., Seppelt, B.D., Hoffman, J.D., Crittendon, Z.B., Lee, J.D.: Human-Automation Collaboration in Dynamic Mission Planning: A Challenge Requiring an Ecological Approach. In: Proceedings of the 50th Human Factors and Ergonomics Society Annual Meeting; HFES: San Diego, CA, pp. 2482–2486 (2006)

    Google Scholar 

  13. Chen, J.Y., Procci, K., Boyce, M., Wright, J., Garcia, A., Barnes, M. Situation Awareness-Based Agent Transparency (No. ARL-TR-6905). Army Research Laboratory, Aberdeen Proving Ground, MD. Human Research and Engineering Directorate (2014)

    Google Scholar 

  14. Ross, J.M., Szalma, J.L., Hancock, P.A., Barnett, J.S., Taylor, G.: The effect of automation reliability on user automation trust and reliance in a search-and-rescue scenario. Proceed. Hum. Factors Ergon. Soc. Annu. Meet. 52(19), 1340–1344 (2008) (SAGE Publications)

    Google Scholar 

  15. Cook, M., Smallman, H.: Human factors of the confirmation bias in intelligence analysis: decision support from graphical evidence landscapes. Hum. Factors 50, 745–754 (2008)

    Article  Google Scholar 

  16. Neyedli, H.F., Hollands, J.G., Jamieson, G.A.: Beyond identity incorporating system reliability information into an automated combat identification system. Hum. Factors: J. Hum. Factors Ergon. Soc. 53(4), 338–355 (2011)

    Article  Google Scholar 

  17. Kim, T., Hinds, P.: Who should I blame? Effects of autonomy and transparency on attributions in human-robot interaction. In: Proceedings of the 15th IEEE International Symposium on Robot and Human Interactive Communication. ROMAN 2006, pp. 80–85. IEEE. Hertfordshire, United Kingdom (2006)

    Google Scholar 

  18. Parasuraman, R., Miller, C.A.: Trust and Etiquette in high-criticality automated systems. Commun. ACM 47(4), 51–55 (2004)

    Article  Google Scholar 

  19. Field, A.: Discovering Statistics Using IBM SPSS Statistics, 4th edn. SAGE Publications Ltd., Thousand Oaks, California (2013)

    Google Scholar 

  20. Crano, W.D., Brewer, M.B., Lac, A.: Principles and Methods of Social Research, 2nd edn. Psychology Press, Abingdon, England (2002)

    Google Scholar 

  21. Desai, M., Stubbs, K., Steinfeld, A., Yanco, H.: Creating trustworthy robots: lessons and inspirations from automated systems. In: Proceedings of the AISB Convention, New Front. Hum–Robot. Interac. (2009)

    Google Scholar 

  22. Groom, V., Nass, C.: Can robots be teammates? Benchmarks Hum–Robot Teams. Interac. Stud. 8(3), 483–500 (2007)

    Google Scholar 

  23. Schaefer, K.E.: The Perception and Measurement of Human Robot Trust. (Doctoral Dissertation), University of Central Florida, Orlando, Fl (2013)

    Google Scholar 

  24. Jian, J.Y., Bisantz, A.M., Drury, C.G.: Foundations for an Empirically Determined Scale of Trust in Automated Systems. Int. J. Cogn. Ergon. 4(1), 53–71 (2000)

    Article  Google Scholar 

  25. Scholtz, J., Young, J., Drury, J.L., Yanco, H.A.: Evaluation of Human-Robot Interaction Awareness in Search and Rescue. ICRA’04. IEEE Int. Conf. Robot. Autom. 3, 2327–2332 (2004)

    Google Scholar 

  26. Jian, J., Bisantz, A., Drury, C.G., Llinas, J.: Foundations for an Empirically Determined Scale of Trust in Automated Systems (AFRL-HE-WP-TR-2000-0102). Air Force Research. Laboratory, Wright-Patterson AFB, OH (1998)

    Google Scholar 

  27. Sheridan, T.B., Verplank, W.L.: Human and Computer Control of Undersea Teleoperators. Institute of Technology Cambridge, Man-Machine System Lab, Massachusetts (1978)

    Google Scholar 

  28. Sheridan, T.B.: Humans and Automation: System Design and Research Issues. Wiley/Human Factors and Ergonomics Society, New York (2002)

    Google Scholar 

  29. Parasuraman, R., Sheridan, T.B., Wickens, C.D.: A model for types and levels of human interaction with automation. Syst. Man Cybern. Part A: Syst. Hum. IEEE Trans. on 30(3), 286–297 (2000)

    Article  Google Scholar 

  30. Automation. Merriam-Webster. http://www.merriam-webster.com/dictionary/automation

  31. Čapek, K., Selver, P.R.U.R.: (Rossum’s Universal Robots): A fantastic melodrama. Doubleday, Garden City, N.Y (1923)

    Google Scholar 

  32. Asimov, I.I.: Robot. Fawcett Publications, Greenwich, Conn (1950)

    Google Scholar 

  33. Siciliano, B., Oussama, K.: Springer Handbook of Robotics. Springer, Berlin (2008)

    Book  MATH  Google Scholar 

  34. Robot. Wikipedia. https://en.wikipedia.org/wiki/Robot

  35. Nomura, T., Kanda, T., Suzuki, T.: Experimental Investigation into Influence of Negative Attitudes Toward Robots on Human–Robot Interaction. AI & Soc. 20(2), 138–150 (2006)

    Article  Google Scholar 

Download references

Acknowledgments

The research reported in this document was performed in connection with Contract No. W911NF-10-2-0016 with the U.S. Army Research Laboratory, under UCF, P. A. Hancock, Principal Investigator. The views and conclusions contained in this document are those of the authors and should not be interpreted as presenting the official policies or position, either expressed or implied, of the U.S. Army Research Laboratory or the U.S. government unless so designated by other authorized documents. Citation of manufacturer’s or trade names does not constitute an official endorsement or approval of the use thereof. The U.S. government is authorized to reproduce and distribute reprints for government purposes notwithstanding any copyright notation herein.

Author information

Authors and Affiliations

  1. University of Central Florida, 4000 Central Florida Blvd., Orlando, FL, 32816, USA

    Theresa T. Kessler, Cintya Larios, Tiffani Walker, Valarie Yerdon & P. A. Hancock

Authors
  1. Theresa T. Kessler
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Cintya Larios
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Tiffani Walker
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Valarie Yerdon
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. P. A. Hancock
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Theresa T. Kessler .

Editor information

Editors and Affiliations

  1. U.S. Army Research Laboratory, Aberdeen Proving Ground, USA

    Pamela Savage-Knepshield

  2. U.S. Army Research Laboratory, Aberdeen Proving Ground, USA

    Jessie Chen

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing Switzerland

About this paper

Cite this paper

Kessler, T.T., Larios, C., Walker, T., Yerdon, V., Hancock, P.A. (2017). A Comparison of Trust Measures in Human–Robot Interaction Scenarios. In: Savage-Knepshield, P., Chen, J. (eds) Advances in Human Factors in Robots and Unmanned Systems. Advances in Intelligent Systems and Computing, vol 499. Springer, Cham. https://doi.org/10.1007/978-3-319-41959-6_29

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-41959-6_29

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-41958-9

  • Online ISBN: 978-3-319-41959-6

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation