Abstract
Many traditional usability evaluation methods do not consider mobile-specific issues. This can result in mobile applications that abound in usability issues. We empirically evaluate three sets of usability heuristics for use with mobile applications, including a set defined by the authors. While the set of heuristics defined by the authors surface more usability issues in a mobile application than other sets of heuristics, improvements to the set can be made.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Bernhaupt, R., Mihalic, K., Obrist, M.: Usability evaluation methods for mobile applications. In: Lumsden, J. (ed.) Handbook of Research on User Interface Design and Evaluation for Mobile Technology. IGI Global (2008)
Baharuddin, R., Singh, D., Razali, R.: Usability dimensions for mobile applications-a review. Res. J. Appl. Sci. Eng. Technol. 5(6), 2225–2231 (2013)
Nielsen, J.: Smartphones: so many apps, so much time. Available Online: http://www.nielsen.com/us/en/insights/news/2014/smartphones-so-many-apps–so-much-time.html. (2014)
Coursaris, C.K., Kim, D.J.: A meta-analytical review of empirical mobile usability studies. J. Usability Stud. 6(3), 117–171 (2011)
Joyce, G., Lilley, M.: Towards the development of usability heuristics for native smartphone mobile applications. In: Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience, pp. 465–474 (2014)
Joyce, G., Lilley, M., Barker, T., Jefferies, A.: Smartphone application usability evaluation: the applicability of traditional heuristics. In: Marcus, A., (ed.) Design, User Experience, and Usability: Users and Interactions, (9187), pp. 541–550 (2015)
Nielsen, J., Molich, R.: Heuristic evaluation of user interfaces. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 249–256 (1990)
Maguire, M.: Methods to support human-centred design. Int. J. Hum Comput. Stud. 55(4), 587–634 (2001)
Jeffries, R., Desurvire, H.: Usability testing vs. heuristic evaluation: was there a contest? ACM SIGCHI Bull. 24(4), 39–41 (1992)
Law, E.L.-C., Hvannberg, E.T.: Analysis of strategies for improving and estimating the effectiveness of heuristic evaluation. In: Proceedings of the Third Nordic Conference on Human-Computer Interaction—NordiCHI ’04, pp. 241–250 (2004)
Ketola, P., Roykkee, M.: Three facets of usability in mobile handsets. In: Proceedings of CHI 2001 Workshop: Mobile Communications: Understanding Users, Adoption & Design (2001)
Po, S., Howard, S., Vetere, F., Skov, M.B.: Heuristic evaluation and mobile usability: bridging the realism gap. Mobile human-computer interaction—MobileHCI 2004. In: Lecture Notes in Computer Science, vol. 3160/2004, pp. 591–592 (2004)
Weiss, S.: Handheld usability. Wiley (2002)
Ji, Y.G., Park, J.H., Lee, C., Yun, M.H.: A usability checklist for the usability evaluation of mobile phone user interface. Int J. Hum Comput Interact. 20(3), 207–231 (2006)
Bertini, E., Gabrielli, S., Kimani, S.: Appropriating and assessing heuristics for mobile computing. In AVI ’06: Proceedings of the Working Conference on Advanced Visual Interfaces, pp. 119–126 (2006)
Inostroza, R., Rusu, C., Roncagliolo, S., Jiménez, C., Rusu, V.: Usability heuristics for touchscreen-based mobile devices. In: Proceedings of the 2012 Ninth International Conference on Information Technology—New Generations (2012)
Nielsen, J.: Ten usability heuristics. Available at: http://www.useit.com/papers/heuristic/heuristic_list.html. (1994)
Nielsen, J.: Finding usability problems through heuristic evaluation. In: Proceedings of the SIGCHI Conference on Human, pp. 373–380 (1992)
Sauro, J.: Rating the severity of usability problems. Available Online: http://www.measuringu.com/blog/rating-severity.php. (2013)
Acknowledgments
The authors wish to thank the six HCI practitioners that participated in the Heuristic Evaluation and Evaluation of Heuristics.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Joyce, G., Lilley, M., Barker, T., Jefferies, A. (2016). Mobile Application Usability: Heuristic Evaluation and Evaluation of Heuristics. In: Amaba, B. (eds) Advances in Human Factors, Software, and Systems Engineering. Advances in Intelligent Systems and Computing, vol 492. Springer, Cham. https://doi.org/10.1007/978-3-319-41935-0_8
Download citation
DOI: https://doi.org/10.1007/978-3-319-41935-0_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-41934-3
Online ISBN: 978-3-319-41935-0
eBook Packages: EngineeringEngineering (R0)